This profile has been claimed by the business owner or representative.
Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I want to share my experience with Trajector Medical to help other Veterans make informed decisions. Unfortunately, I feel the level of service I received was far below what was promised. Despite assurances during the Quality Assurance session that my concerns would be addressed, I was left feeling unsupported, especially with appointments that were critical to my claim. I had my appointments and received no support from Trajector. They only helped with submitting the documents to the VA. I wished they provided more support!... read more
Business response:
Hello, Sapele. Thank you for sharing your experience. We appreciate the time youve taken to provide detailed feedback, and we value your perspective as it helps us identify areas for ************** Trajector Medical, we are committed to supporting Veterans medical evidence process and ensuring clarity around our role and services. Were sorry to hear that your experience did not align with your expectations, and wed like the opportunity to discuss this further to better understand your concerns.Our escalations team will be re... read more
The 30 minute and longer wait time on phone, the hard time talking to some employees due to english language inabilities, the failure to call me back after leaving phone messages.Then sending me a case closure letter as if I screwed up!
Business response:
Hi ******, Thank you for sharing your concerns regarding your experience. I am sorry to hear that your experience with our services did not meet your expectations. Please know that we take all feedback seriously and regret any negative feelings you may have had during your time with us. After reviewing your account, I have confirmed that it was officially closed in September 2024. Unfortunately, since your account is no longer active, we are unable to provide additional support regarding your claims at this time. We value yo... read more
Theyre asking for the same thing all the time,I sent them everything I got
Business response:
Hello, *********. Thank you for reaching out. We understand your frustration; however, it is critical that we have final decisions for all of the conditions we have provided medical evidence for. Often times if a specific disability is not listed in the decision letter(s), the VA may have previously sent you a letter pertaining to that condition. The requested update is needed at this time. You may need to call the ** directly to see what happened to it since you did not receive a decision letter for it. Please give us a cal... read more
Impossible to get in touch with them even if you need to pay them. I make them call me back every single time.
Business response:
Hi *****, Im sorry to hear that your experience with us hasnt met your expectations. Please accept our sincerest apologies for any communication issues that may have prevented your concerns about your invoice from being fully addressed. To help resolve this matter quickly, *** sent you a link to make payments at your convenience via SMS. If you encounter any difficulties with the link or have additional concerns, please dont hesitate to let us know. For faster assistance, you can also reach us through the chat feature in you... read more
Ive read the past complaints and I do agree with the complaints that Trajector only assist with the application to the VA. They do not do the foot work or give you the correct wording to submit evidence. I had tremendous difficulty with my medical issues and submitting them into the VA portal. I had to make calls, pay fees for my records, contact my old military unit vets for proofI even had to go to another vet who was successful on his own on the wording on a letter I had to submit to the VA. Trajector did help with the ap... read more
Business response:
Hi *****, Im sorry to hear that youve been dissatisfied with your experience. Please accept our sincere apologies for any perceived communication issues during the time your claims were being processed with the VA. Since we are not affiliated with the **, do not communicate directly with them, and lack access to their systems, we are unable to provide updates once claims have been submitted to the VA. That said, resolving your concerns is a top priority for us. I had our escalations team reach out to you, and according to ou... read more
????***VETERANS PLEASE READ, IF I CAN HELP ONE THIS IS WORTH TYPING***????If I had known then what I know now, I wouldve run. Im telling you, DONT use these hacks! Im a former Infantry Staff Sergeant, 10 years active, and almost 4 years overseas. I was dumb enough to get roped in with these sharks but luckily got away in time. THERE IS ABSOLUTELY NO REASON TO PAY FOR THIS!! Go to your local Veterans Center or go to your local VFW, (theyre not just for combat vets, they will help you) Go to one of those places and speak to a ... read more
Business response:
*****, were truly sorry to hear that your experience with Trajector Medical did not meet your expectations, and we take your concerns seriously. Our goal has always been to support veterans through the comprehensive medical evidence process and to provide the assistance they need. We have escalated your concerns and do hope to connect with you to discuss them. Our dedicated team will be in touch with you soon!
I used Trajactor to see if I could get my VA benefit increased from ****** to something higher say in the $300. Range. However I was flatly denied on all of my conditions that so was using to justify this request. So far no response from Trajector even though I spoke with them and told them about my experience. Now what???
Business response:
Hello, *******. It seems as though we are awaiting your decision letter for review. Unfortunately, without those we are unable to review your decisions as well as the reason for decisions. We would love to speak with you to learn more about your experience and explain the "what's next". We have escalated your concerns to our escalation team, and we will be reaching out to you to discuss your experience and what to expect next.
Trajector does not help as promissed. The payment that they expect does not fairly cover thier lack of support or work. Walk away and use the VA assistance.
Business response:
Hello, *** I'm sincerely sorry to hear that your recent experience with our services did not meet your expectations. Your feedback is invaluable to us, and we take it very seriously.We would appreciate the opportunity to make things right and address your concerns meaningfully. One of our team members will reach out to you directly to understand your experience in more detail and discuss how we can resolve this issue.******* B Voice of the Customer Team
Trajector says they will charge you the difference in what they help you get versus what you were getting. This is for 5 months. Instead they overcharge you and make life miserable til you pay it. I would not use them again.
Business response:
Hi, Grandma We are truly sorry to hear that your recent experience with us fell short of your expectations, and we apologize for any disappointment this may have caused. Your feedback is invaluable to us, as it guides our efforts to continuously enhance our services and better serve our clients.Our Escalations team will be reaching out to you directly to gain a deeper understanding of your concerns and explore ways to resolve them effectively. We are committed to making this right and restoring your confidence in our service... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 18,210 reviews.
When is Trajector Medical open?
Trajector Medical is closed now. It will open at 8:00 a.m.