This profile has been claimed by the business owner or representative.
Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
This is one of the most reprehensible companies I have ever dealt with. They lie through their teeth to get you to sign up and then do absolutely nothing. They told me that they would contact all of my doctors for evaluation and then write up everything for the VA. After being sent basically a copy (but poorly rewritten) of questionnaire answers, they wanted me to upload it to the VA. It was total c*** and unreadable. It took several phone calls and hours on the phone to get them to finally admit that I had to contact all of... read more
Terrible company. Unresponsive, a new "battle ****** every few weeks and absurdly over priced. All I did was fill out a template of questions, they took that and put it into paragraphs, word for word from the template of questions and sent it to me to upload. There was supposed to be a phone call with a symptoms recap team before the C&P, nothing happened. I went to all my appointments myself with no help from trajector. Now they want $6k+ for work they did nothing for. DO NOT USE THIS COMPANY. All they care about is getting... read more
I was represented by an attorney and told Vet Comp and Pen that the attorney was doing the same work therefore I didn't need services. They attorney charges 20 percent so why would I pay them and an attorney. They continue to call after I declined services stating I owe them $7900 unreal. They didn't do any work!
Business response:
Our goal is to provide excellent client service while helping our Veterans receive all the benefits for which they are medically, legally and ethically qualified. We are sorry to hear we did not meet those expectations. Our invoicing team has attempted to reach out to discuss your invoice and come to a solution. When you get a chance, please reach out to us at **************. We would love to try to turn your experience into a positive one.
I work with vet ********** before the name change to trajector, i wanted a increase for my migraines and it literally took 1 month and a half for the VA to make a decision. I didn't have to go to any appointments, i literally did everything myself and i was approved from 40% to 70%. I only received around $1700 in backpay but i had to pay this company almost $5000. That amount is a bit too much considering how long it took to make a decision, this company should have a different affordable amount to pay in situations like th... read more
I worked with Trajector Services in 2021 and was able to get an update in my claims percentile. I decided to work with them again to request an increase in some of my lower rated disability. The second time around was a horrible experience! I asked them in Jan 2022 to close my case, because customer service has decreased tremendously and this experience was nothing like my first one. In Jan 2022, I was told that my request would be sent to the escalation team for review. It took several weeks for a response. I was told I can... read more
I was referred to Trajector Medical. .Up front they promised they were specialist in coordinating medical evidence for VA Compensation. I provided their requested records and received one call following. The company never returned a single call after the contract was signed. When i received the packet it was not useable and not to the standards the VA requires. I contacted the company by email and requested to cancel their service and received a return email stating they were referring me to their retention division. Never r... read more
Business response:
******, we are sorry to hear that you have not had a good experience with our services. We strive to provide a five-star service and take it very seriously when we do not meet those standards. Our escalations team has reached out and discussed the invoice with you and will revise the invoice based on your conversation. We apologize again for this inconvenience. If there is anything else we can do to help turn your experience into a positive one please reach out to us directly at **************.
I was referred to Trajector Medical. .Up front they promised they were specialist in coordinating medical evidence for VA Compensation. I provided their requested records and received one call following. The company never returned a single call after the contract was signed. When i received the packet it was not useable and not to the standards the VA requires. I contacted the company by email and requested to cancel their service and received a return email stating they were referring me to their retention division. Never r... read more
Company calls several times a day although I have requested numerous times to be taken off of their call list. I did not solicit their help with any VA claims, do not need their help, would never pay money for help with a VA claim. I am on the do not call list. If the VA is selling veteran's contact information that is truly sad.
Business response:
******, we are sorry to hear you keep receiving calls from us when you are not looking for help. We would love to take a look further and make sure you are taken off of our call list. Can you please email us at ************************************ and we will be happy to assist.
Made a deal to pay three months of what I got. Havent been able to reach the one Im supposed to work with in two months.I got a 10% disability and let some lady know since I couldnt get my helper. I was ask to send a copy of the letter and did and he was to call me. He didnt but immediately got a **** for much more than agreed on and I still havent heard from him.
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 18,470 reviews.
When is Trajector Medical open?
Trajector Medical is open now. It will close at 8:00 p.m.