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Triad Financial Services, Inc. (NMLS #1063)
- Financial Services
- Jacksonville, FL
About this business
Location details
13901 Sutton Park Dr S #300, Jacksonville, FL, 32224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give this company zero stars I would! We bought our home and closed October 2021! Ive been mailing our mortgage checks just fine. On Thursday they had the office manager post a note on my door to call triad bc we are in collections. Apparently they didnt have our phone numbers and the number they were calling wasnt ours. How that happened is beyond me. Mind you a **** letter after the first time they noticed something was off h*** they have our address! Upon a 3 way call they tried to tell us we hadnt made a payme... read more
Business response:
We are sorry you experienced frustration with our process. Your feedback allows us to evaluate and improve the customer experience. We are happy to hear your issue has been satisfactorily resolved. If you need further assistance, please call customer service at **************, Monday - Friday between the hours of 8:00 am - 5:00 pm EST.
Triad offers a website to make payments online and free of charge. This website doesnt recognize my user name repeatedly, so I then have to call to pay my mortgage and be charged a 12.00processing fee. This is a recurring problem. This happens so often that I have no other conclusion that it is on purpose. I have even heard their own customer service rep say they are doing this. Choose another company
Business response:
We are sorry we have been unable to reach you to assist with your issue. If you still need assistance, please call our customer service representatives at ************** during our standard office hours of 8:00 AM EST to 5:00 PM EST. You have the following payment options with Triad Financial Services. To make a payment through the online portal, there is a fee of $7. To make a payment over the phone, there is a fee of $12. Payments made through ACH drafting from your account or initiated through your financial institutions ... read more
Our home sustained $37,000 in damage from Hurricane ***. Our insurance appraised it at $15,000. WE disputed the appraisal, so now the fun begins. The insurance company sent us a check for $15,000 while we took it, we did not sign off on the claim, the dispute is ongoing. We had to sent the check to Triad as they are the lien holder, and they returned $7,500 back to us, We began the important repairs, using all the $7,500. We sent detailed before and after pictures, showing the repairs, and asked for the rest of our insurance... read more
I received a phone call today which is a Saturday. My wife made a double payment in December and I am sure they are calling for *******s payment and most likely they didnt apply that 2nd payment to *******. Tried calling them back 6 times today. I left a VM for the guy who called me from Triad and I cannot get through to anyone. I do not think that I have read so many poor reviews on a business as I have on this one:If they are calling for ******* payment which was paid early December, I will have to get my lawyer involved a... read more
Business response:
This customer has been contacted and the issue resolved to his satisfaction.
I beg of you. Do not do business with this company. I will be posting every communication between myself and this company as soon as I get it all together. I have also contacted a lawyer. If you operate on integrity, know up front they most certainly do not. More to come.
I originally had my home loan approved through Triad. Once our construction loan was paid in full the account was transferred over to A+ ******************** in Nov. 2022. We started our mortgage payments with A+ after the modification was completed by Triad. Now here we are in Feb. 2023 and Triad reports an open mortgage to our credit report. We've had so many issues with Triad and now this. What are they doing? Can't even seem to get an actual manager or supervisor on the phone. It's ridiculous. I wouldn't suggest this com... read more
Triad has poor customer relation,they sent a lady to the door of my mobile home to deliver a letter on a saturday evening,with minimum info for me to contact them and on behalf of that the lady that delivered the letter,stated she needed toonly take a pic of the hud plate,and in within minutes after that she states she need two pictures,one of the front and of the back of the mobile home,although the cameras installed,captured her taking personal picture of the dogs in their pen and cars under carports,I don't feel as none o... read more
Business response:
The customer has been contacted and the issues resolved to her satisfaction.
As soon as I mail a payment to them, it seems like its not enough and they want more and more money. I have tried to make a payment over the phone as well as online. I stopped doing that as they charge $12.00 over the phone to make a payment. I mail my payments in the form of money orders, not good for TRIAD! They have to have the green backs in their little hands right then and there as they think that they are the only company that I have to pay money to and or live on. The harassment keeps up, they are going to have a law... read more
Business response:
We apologize for any dissatisfaction you encountered in dealing with our associates. Our policy and practice is to conduct all communications in a courteous and professional manner and to, at all times, treat our customers and third parties with respect. When a payment is not received in full by the due date, attempts are made to contact the customer in order to prevent the account from further delinquency. ********** communications are placed solely for the purpose of determining payment intentions when the customer fails t... read more
This Business is not a Business you want for your financial Services, They Harass you numerous times a day, which is illegal to do once you have spoke to them, if you are 10 days late on a payment they begin calling you on the 11th day demanding a date and how much you are paying then they block your account so you can't pay online you have to speak with someone then they start harassing you more and demand a payment that day, their website states to contact if you are having difficulty paying that's so they can Harass you m... read more
Business response:
We apologize for any dissatisfaction you encountered in dealing with our associates. Our policy and practice is to conduct all communications in a courteous and professional manner and to, at all times, treat our customers and third parties with respect. When a payment is not received in full by the due date, attempts are made to contact the customer in order to prevent the account from further delinquency. ********** communications are placed solely for the purpose of determining payment intentions when the customer fails t... read more
Frequently asked questions about Triad Financial Services, Inc. (NMLS #1063)
How is Triad Financial Services, Inc. (NMLS #1063) rated?
Triad Financial Services, Inc. (NMLS #1063) has a 4.6 star rating with 3,023 reviews.
When is Triad Financial Services, Inc. (NMLS #1063) open?
Triad Financial Services, Inc. (NMLS #1063) is closed now. It will open on Monday at 8:30 a.m.