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Triad Financial Services, Inc. (NMLS #1063)

4.5

Financial Services
Jacksonville, FL

About this business

Finance Financial Services

Location details

13901 Sutton Park Dr S #300, Jacksonville, FL, 32224, United States

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.52,625 reviews

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Leslie C

9 months ago

They will not allow humans to talk to you. Nine of their locations has humans working there. Thier message is WE ARE IN A TEAM MEETING. PLEASE CALL BACK AT 230. AT 230 WE ARE CLOSED. YOU WILL GO INSANE TRYING TO GET THROUGH. TO *******, IL OR CA. THEY ALL SHARE THE SAME VOICEMAIL LOOP. IF YOU PICK AN EXTENSION YOU'LL GET DISCONNECTED. ITS HORRIBLE

Cathleen W

9 months ago

As a seller this is the absolute worse company ever, couldnt get their paperwork on time had to cancel closing 12/11 until 12/18 rescheduling they held payment for over a week when they finally did close. Required more paperwork after closing so they must mishandle paperwork. As of today 12/26 STILL no money and buyer moving into the house. With me out of state this is such a mess. Would NEVER recommend this business to anyone. Horrible business practices. No consideration of seller

Business response:

Thank you for sharing your feedback. We sincerely apologize for the challenges and delays you experienced during your transaction. At Triad Financial Services, we strive to ensure smooth and timely processes, and its clear we fell short in your case. We value your input as it helps us identify areas for improvement. If youd like to discuss your experience further, please reach out to us at ************ or **************************************** so we can address your concerns directly. Your satisfaction is important to us, ... read more

Brandon A

11 months ago

I had a loan transferred to them from *******************. I purchased my home in 2014 and the broker told me that after 2 years I could refinance. I am 6 years into a 15-year mortgage and nothing has been done. I just got approved for a refinance from them and my current term has 6 years remaining at 6.5% APR. They gave me an offer of 20 years at 10.5% APR. My payment went down from $495 to $360, but they increased the time on the loan, and the APR is almost double. When is America going to put its foot down and stop this *... read more

Business response:

Thank you for sharing your concerns about refinancing. We understand that refinancing may not always align with everyones financial goals. It's important to note that mortgage rates are influenced by several factors, including your credit score, debt-to-income ratio, and the value of your home. Additionally, rates are heavily impacted by broader factors such as inflation, economic conditions, and activity in the loan and bond markets. Unfortunately, when these external factors are high, mortgage rates often reflect those inc... read more

Brandon A

11 months ago

Business response:

Cheryl S

a year ago

I was a Triad Financial Services customer since May 2022 when I received a ******* home loan for my manufactured home loan in *******. There were numerous problems after we paid our down payment and Triad issued the loan funds. Triad set up an escrow account to which I paid monthly funds to cover insurance and taxes when due. We had to obtain the assistance of an attorney to get a copy of our registration and title. Unfortunately, I never received a title for the home since there was a loan against the home title by ********... read more

Business response:

Thank you for providing us the opportunity to work with you on a resolution. We appreciate your business.

Heather R

a year ago

I just want to pay my bill. There website doesnt work most of the time and it wouldnt allow me to alter anything or change anything online, tried reaching out multiple times to try and take my loan off auto payment, but they are close at 5pm and every time Ive tried to contact them I have not been able to reach a rep. ** course my payment bounced again. Because this is the second time in 6 months where I have tried to reach out to them and been unable to reach a person. The phone wouldnt even say theyre closed itd give me a ... read more

David H

a year ago

An absolutely miserable experience!Incredibly slow to respond (weeks at a time at points), made multiple mistakes (wrong address, incorrect math more than once), and even worse, they don't send their own people to closings! We just lost out on a deal because of the way they operate. They expected the seller to send the title through the mail! Never have a seen a company move so slowly, with so little care and communication to their customers. Stay far away from **********************, please shop elsewhere, go to your bank, ... read more

Tiffany K

a year ago

************** company out there, if I could give 0 stars I would. I got a little behind on my payments and sent them $5,000 to get caught up. They said they never got the money and tried evicting us and make us move out with 3 days notice. It took a few weeks of fighting with their lawyer to get it fixed and now they keep sending the payments back to me in the mail trying to foreclose on us again. NEVER USE THIS COMPANY!!!! i am hoping to sell this house as soon as possible!

LaTashia E

a year ago

The worst company to ever do business with. The customer service is poor and they give you the run around talking to multiple people who have no knowledge what you discussed with the previous person. They harass you for their mess **** Im glad we wont be using them ever again. They are a headache to deal with and everything is not explained clearly when you do get to talk to whoever and they are very rude.