Triad Financial Services, Inc. (NMLS #1063)

Casey W 

on BBB

a year ago

I have been trying to get an update on my request since it was submitted on 8/26/24. I have called and emailed numerous times with no one being able to provide any updates. I had requested to speak to a supervisor multiple times through out the week and each time I was told they were in a meeting and would give me a call back. However, not once did I receive a call back! This place does not process request in a timely manner and management is lacking professionalism. 

Chris K 

on BBB

a year ago

The worst mortgage company ever. They mishandle important information and takes weeks to get back to you. STAY FAR AWAY from this company. 

Manuel D 

on BBB

a year ago

I had knew the outcome of this company , I wouldn't have choose them as my mortgage holder. they are worse company to deal with when it comes to property taxes and fire taxes every quarter I get a notice from the state audits office about past due payments etc. Triad is slow as H@ll when I call to get them to pay these taxes , email and fax copies of my property tax way in advance to get them paid . 

Casey G 

on BBB

a year ago

These people are a bunch of clowns! Ghetto, rude, liers. All I wanted to do was pay my mortgage, it only took 6 hours and 9 phone calls not a exaggerated number. Was told they called me yet they don't even have a phone number on file for me. They added charges on my account, with lack of evidence or research on there part on the issue, yet I do have the evidence and did the research. I will be refinancing my loan elsewhere. And suggest to any and all to avoid these this company! 

William P 

on BBB

a year ago

I applied for a mortgage loan on a .67 acre creek front property with a 2020 modular home. Sale price was $175000 and I was putting $75000 down. My wife and I are both mid 800 fico scores. Process slow rolls for weeks. We are forced to extend closing. Finally one week before we are to close, I get a fee estimate stating I need to bring $92000 to close. $10000 of which is over inflated fees. A charge of $1200 just for an appraisal. Rate was 8.3% which I anticipated due to modular as collateral. But the over inflated fees remi... read more

Kizzy T 

on BBB

a year ago

Do not use this company customer service is rude 10 different people gave me 10 different answers to a problem with that they still haven't resolved. They paid taxes on a home that I shouldn't even pay taxes on until the current year. Then gave me a different amount on my rent in the current month and update without me even knowing it. Sent me a paper on an analysis that they did on the home which was supposed to be changing my rent in September but they changed it in July without any correspondence with me. Pay taxes out of... read more

Paul M 

on BBB

a year ago

Recieved a call from Triad Financial Services, ******(no last name) states that the call is recorded, and I don't think the call is recorded or logged and was not customer service friendly, states to my wife and I, to SURRENDER the house if you can not make payments and forget about paying Triad. Also gives advise to drive for doordash to make the mortgage, That's making a threat to a customer. She also calls the park manager, where our house sits on a rental lot, which my wife and I make the park rental payments as well, st... read more

Bret G 

on BBB

a year ago

I am forced to leave one star. They arent worth it. I have had to call every 6 months for the last 2 1/2 years. They mess up the escrow every time. Cant get managers to call me. 

Penny D 

on BBB

a year ago

We were approved for a loan and had everything ready to go, sold our property because the loan was supposed to close in two days - only to find out they decided not to do the loan. No one called us to let us know. Now we have a little over a month to find a place to live.