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Triad Financial Services, Inc. (NMLS #1063)
- Financial Services
- Jacksonville, FL
About this business
Location details
13901 Sutton Park Dr S #300, Jacksonville, FL, 32224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not use this company customer service is rude 10 different people gave me 10 different answers to a problem with that they still haven't resolved. They paid taxes on a home that I shouldn't even pay taxes on until the current year. Then gave me a different amount on my rent in the current month and update without me even knowing it. Sent me a paper on an analysis that they did on the home which was supposed to be changing my rent in September but they changed it in July without any correspondence with me. Pay taxes out of... read more
Recieved a call from Triad Financial Services, ******(no last name) states that the call is recorded, and I don't think the call is recorded or logged and was not customer service friendly, states to my wife and I, to SURRENDER the house if you can not make payments and forget about paying Triad. Also gives advise to drive for doordash to make the mortgage, That's making a threat to a customer. She also calls the park manager, where our house sits on a rental lot, which my wife and I make the park rental payments as well, st... read more
Business response:
Thank you for sharing your experience. We apologize for any distress caused and understand your concerns. Our collections manager has reached out and left a message to discuss your situation further.
I am forced to leave one star. They arent worth it. I have had to call every 6 months for the last 2 1/2 years. They mess up the escrow every time. Cant get managers to call me.
Business response:
Thank you for your feedback. We strive to make each customer's experience positive. We are glad we were able to work with you to resolve this matter to your satisfaction.
We were approved for a loan and had everything ready to go, sold our property because the loan was supposed to close in two days - only to find out they decided not to do the loan. No one called us to let us know. Now we have a little over a month to find a place to live.
Business response:
Firstly, we want to extend our sincerest apologies for the stressful situation youve encountered. Understanding your disappointment is critical for us, and we genuinely regret any inconvenience this has caused you and your family.We worked with your broker to approve the initial application, with the final approval being contingent upon a satisfactory appraisal. Unfortunately, the appraisal revealed that the age of the home did not meet our financing criteria, which led to the cancellation of the loan. We entrusted your brok... read more
I don’t think it’s the company that *****it’s Ms M****** she needs to be fired hope she have a job that long! How can you work with that type of attitude and then they tell you that the calls are monitored and recorded I wonder if they recorded what she said today she said she don’t give a u know what and then hung the phone up in my ear just because I’m behind everybody have a Harris at some point but obviously she don’t something needs to be done about her working for this company.
Business response:
We apologize for any dissatisfaction you encountered in dealing with our associates. Our policy and practice is to conduct all communications in a courteous and professional manner and to, at all times, treat our customers and third parties with respect. We do not tolerate unprofessional behavior from any of our associates. Please be assured that the responsible department management was notified of your concerns, which were addressed with the specific associates and resolved.
I have a mortgage with them and they keep missing my property tax payment. It takes hours to hours on phone call and they still could not disburse the payment. I am having a headache with this company.
Business response:
Hi Hung, At Triad Financial Services, we aim to provide positive experiences at all times. We have reviewed your issue and have confirmed it has been resolved. Our **************** team has reached out to see if there is anything additional we may assist you with. Thank you.
Horrible customer service. No one answers the phone. No one calls back. Cant get a copy of the amortization schedule for our loan. Am supposed to do a welcome call welcome to what?
Worse company ever someone need to look into them and start a class action lawsuit they are definitely taking people money in the escrow account
Business response:
Thank you for giving us the opportunity to assist you with your issues. Please don't hesitate to reach out if you have any further questions or require additional support. Your satisfaction and well-being are our top priorities.
Anyone thinking of doing business with this company Triad Financial Services, I would highly recommend that you consider other options. I have had my mortgage loan transferred from a construction loan to a standard loan for about eight months now and this company has messed up every single statement sent to me. There has not been one month that they have reflected the correct amount of money sent to them. I have paid every dime that I have been responsible for and they have also come up with a couple of situations where they... read more
Business response:
Thank you for taking the time to share your concerns regarding your experience with Triad Financial Services. We genuinely appreciate your feedback and that you gave us the opportunity to address your concerns.We are truly sorry to hear about the challenges you have faced with your mortgage loan account and we are committed to resolving your issues promptly. We want to thank you for giving us an opportunity to rectify the issue and as always, our goal is to provide a seamless and professional experience for all our customers... read more
Frequently asked questions about Triad Financial Services, Inc. (NMLS #1063)
How is Triad Financial Services, Inc. (NMLS #1063) rated?
Triad Financial Services, Inc. (NMLS #1063) has a 4.6 star rating with 3,069 reviews.
When is Triad Financial Services, Inc. (NMLS #1063) open?
Triad Financial Services, Inc. (NMLS #1063) is closed now. It will open tomorrow at 8:30 a.m.