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Triad Financial Services, Inc. (NMLS #1063)
- Financial Services
- Jacksonville, FL
About this business
Location details
13901 Sutton Park Dr S #300, Jacksonville, FL, 32224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely terrible. My representative didnt come around until 4 months after I bought my house and then told me we are changing your monthly payments. Mind you they changed my monthly payments three different times. I sent my new ones out, they destroyed them, then told me the following day I have to send my paper back. Ive been waiting on a refund for MY money for about a month now and its a run around. I asked if someone can review my monthly payments and they told me they cant do that because they dont have accountants, ... read more
Business response:
Hi, **************. We are sorry to hear that we didnt meet your expectation. We have very high expectations at Triad Financial Services and would love the opportunity to improve. Please get in touch with us at ************** or or reach out via email **************************************** so we can try to make it right!
Absolutely terrible customer service! Very unprofessional! Loan officers either can't do basic math or think you can't so they can scam you out of money. I pray that they sell my mortgage!
Business response:
Thank you for sharing your experience with Triad. We have given your feedback to management with the goal of improving our processes to create an improved borrower experience.
This is the most unprofessional company that I have ever dealt with. I was not given a choice for a house loan. They never call you back and good luck talking to the person you need to talk too. Its like dealing with a bunch of kids. Anyone who has a choice please choose some one else.
Business response:
We apologize for any frustrations caused during your contacts with Triad Financial Services. Our mission is to provide exceptional levels of servicing and we continuously strive to recognize opportunities for improvement. Our records indicate that you spoke with an agent today and we were able to provide you with the information you needed.
Would give one star if I could , this company still owes me hundreds of dollars from my escrow , and every time I call , Im put on hold immediately and indefinitely right after I give me account information , no can you hold just the person sends me right to hold without speaking DO NOT DO BUSINESS WITH THESE PEOPLE !! I have had to resort to contacting my layer due to their lack of professionalism. This place clearly operates outside of the law
Business response:
We apologize for any frustrations caused during your contacts with Triad Financial Services. Our mission is to provide exceptional levels of servicing and we continuously strive to recognize opportunities for improvement. Our records indicate that you spoke with an agent today and we were able to provide you with the information and resolution you needed.
Unprofessional company. Doesn't answer phones half the time. Never returns emails or phone calls. It's taken me two weeks just to have a 30 Day Buyout letter sent to my email. Their phone system is a joke. Why is this company still in business???
Triad Financial Servicea is the rudest and dumbest group of people that I've ever had to deal with. They ignore your calls/voicemails and then it's your fault they never called you back. They send out notices of what's due, amount is paid, and then the payment is refused for "partial payment." I called twice and was told there was no update on my account and then the second time around was told that when asked exactly how much I owe (since the notice of what I owed was wrong now per the crooks) and was advised that "I can't ... read more
The lady ***** that I dealt with on the phone was really rude She really didn't want to help me out with my loan and just wanted to Argue with me because I I'm getting forced out of my mobile due the mobile park I'm in keeps going up on their lot rent so now they have forced me onto the streets and triad financial don't want to work with me on my loan So if you're looking for a loan I wouldn't request you go to Triad
Business response:
We are sorry you felt your interaction was not pleasant. We strive to be compassionate in these times of crisis. The mortgage loan and lot rent are separate obligations. Triad is the servicer of the mortgage loan and cannot speak to the issues you are experiencing with the community where your home resides.
Triad offers a website to make payments online and free of charge. This website doesnt recognize my user name repeatedly, so I then have to call to pay my mortgage and be charged a ***** processing fee. This is a recurring problem. This happens so often that I have no other conclusion that it is on purpose. I have even heard their own customer service rep say they are doing this. Choose another company
Business response:
You have the following payment options with Triad Financial Services. To make a payment through the online portal, there is a fee of $7. To make a payment over the phone, there is a fee of $12. Payments made through ACH drafting from your account or initiated through your financial institutions bill pay service are both free options. If you need assistance, please call our customer service representatives at ************** during our standard office hours of 8:00 AM EST to 5:00 PM EST.
If I could give this company zero stars I would! We bought our home and closed October 2021! Ive been mailing our mortgage checks just fine. On Thursday they had the office manager post a note on my door to call triad bc we are in collections. Apparently they didnt have our phone numbers and the number they were calling wasnt ours. How that happened is beyond me. Mind you a **** letter after the first time they noticed something was off h*** they have our address! Upon a 3 way call they tried to tell us we hadnt made a payme... read more
Business response:
We are sorry you experienced frustration with our process. Your feedback allows us to evaluate and improve the customer experience. We are happy to hear your issue has been satisfactorily resolved. If you need further assistance, please call customer service at **************, Monday - Friday between the hours of 8:00 am - 5:00 pm EST.
Frequently asked questions about Triad Financial Services, Inc. (NMLS #1063)
How is Triad Financial Services, Inc. (NMLS #1063) rated?
Triad Financial Services, Inc. (NMLS #1063) has a 4.5 star rating with 2,583 reviews.
When is Triad Financial Services, Inc. (NMLS #1063) open?
Triad Financial Services, Inc. (NMLS #1063) is closed now. It will open tomorrow at 8:30 a.m.