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Triumph Bank
- Finance
- Collierville, TN
About this business
Location details
1125 Schilling Blvd E Suite 107, Collierville, TN, 38017, United States
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Overall our experience was good. The only negatives we right at the end (which caused a good bit of stress). Because the lender wasn't from our neighborhood and didn't understand our market they requested a last second review which almost made us miss our signing. It was a stressful 12 hours. They did get it all done on time, but that seemed unecessary. My realtor did complain that she had to reach out for everything and felt things could have been communicated a little faster, but overall it was a simple process.
My credit score is over 800, but the refinance amount was approximately $130,000 so I guess it was too low for them to bother with as no one ever called back as was promised. The President of Triumph Bank, sent email via Zillow and my review of their service. I called the number on the email and LM. He called back and said he was sorry that it slipped through the cracks and would have the originator supervisor Aaron Sledd. They gave me the 3.25% rate it was at the time of the initial call even though the rate at the time was... read more
Business response:
We are extremely sorry that no one called you back as promised. We would like to get more information on how this happened. However, based on the review information you provided, we are unable to find your information in our system. We would love to help you with your refinance. Please contact us at 901-316-3309 or by email at help@triumphmortgage.com.
Recently closed a loan with Triumph. Overall, the process was pretty straightforward. If you're looking for a "streamlined" mortgage process, this wasn't any different from working with a big bank.I do have two recommendations/complaints though:1. Very soon after starting the process with Triumph, and well before we even had a closing date, Triumph sent my insurance company a "change of lien-holder" note, which created all kinds of issues for me. Over the next several weeks, I received numerous phone calls and email from my ... read more
Business response:
Thank you for providing us with your feedback. We take our customer reviews very seriously and use them to improve our company. In response to your recommendations/complaints, we are disappointed that those two issues caused you to have a less than stellar experience. In regards to the Mortgagee change request, we try to get this completed early in the process as some insurance companies can take a week or so to make that change. Most insurance companies will typically make those changes effective with the closing date. In t... read more
My main 2 issues with Triumph was the constant need for more documents and the fact that they estimated my cash settlement incorrectly and it was 15% higher than I thought it would be. $5,000 extra cash out of my pocket the day before closing on the house....not acceptable. I received an apology but no effort towards discount or anything considered.
Business response:
Thank you for your review and for speaking with us about your experience during your loan process. While it sounds like you had an overall positive experience and closed on time we would prefer your experience to be a bit smoother. It appears there was some confusion (on our part) about the amount of costs your seller was paying which was the reason your amount due at closing was different than estimated initially. There was no appreciable increase in other closing costs or fees it seems. Also, we apologize for the need to d... read more
Frequently asked questions about Triumph Bank
How is Triumph Bank rated?
Triumph Bank has a 4.8 star rating with 614 reviews.
When is Triumph Bank open?
Triumph Bank is open now. It is open 24/7.