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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wasn’t bad but directions to garage were awful Trying to get through the buildings to the parking garages. Every stairway smelled like dirty people and urine I liked the room and shops
Business response:
It's regrettable to hear about your experience with the parking garages. Please feel free to reach out to us at (800) 542-7724 for further assistance. Thank you for your feedback.
Worst room ever for the money. The parking garage signage to get to the next level was non existent. The room was old with paint chipping off the walls, TV was small, and the temp controls were the worst. and it put us in a bad mood. Nothing
Business response:
We are disappointed to hear about your experience. Please feel free to reach out to us at (800) 542-7724 to discuss your concerns further.
Not good Spent a minimum of 2 hours on hold with front desk throughout the day asking for toilet paper & garbage bags to be sent to the room. The wait time for elevators throughout was at least 1 hour. Escalators continued to break along with elevators throughout the week. Spent most our week waiting Room was clean Location was ok
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Please feel free to contact us at (800) 542-7724 to discuss your concerns further.
Elevator situation no good We were in the west tower on the 39th floor. We had to wait and wait for elevators that were stuffed every time they arrived at our floor. Room was clean, bed was comfortable and the view was decent
Business response:
We value your input. Elevator situation will be addressed. Thank you for your feedback.
Very disappointed in the room.casino was impressive restaurants were great Room was not very clean. Bed change wasn’t completely finished. Room was very dated. Dresser was sticky Hallway was dirty Location
Business response:
Please accept our apologies for the issues you encountered during your stay. We strive to improve based on your feedback. Thank you for sharing your experience.
Don’t waste your money Complaint Regarding Extremely Poor Service at Tropicana Casino The service at Tropicana Casino was extremely poor. The room service was terrible, and the room was filthy. The furniture was old and worn-out. I went to the service manager, who told me it was impossible to change the room despite its revolting condition. There were vomit stains on the window glass (likely from someone vomiting from the upper floors). The manager claimed it was "dirt from the outside" and that this wasn't a reason to chang... read more
Business response:
We apologize for the poor experience you had at Tropicana Atlantic City. Please contact us at 609-441-5132 to discuss this further.
Non Smoking Room but had strong smoking smell To check in took more than 15 minutes they didn't tell me what was the problem.....and we we go to our room 1714 wich was in Chelsea towers ....we were totally disappointed because the room had strong smoking smell it was unbearable " but has the non smoking sign in front of the TV"so I had to go to the front desk to change the room but the front desk lady told me that they cannot change the room, but I told her I requested a NON SMOKING ROOM....and she called the supervisor and ... read more
Business response:
Hello Elmer, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
Bad They would not accept cash so I couldn’t get a room Beautiful casino
Business response:
We are sorry to hear about your poor experience, Lori. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Very Poor The casino is sucks not even a penny. It just take.very disappointed The room was clean
Business response:
We are sorry to hear about your poor experience, Maureen. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,750 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.