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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Terrible Very low water pressure, toilet was clogged, shower was difficult to wash off with such little pressure. floor in room was dirty, TV was out of date and super small, fridge wasn't working. Smoking in the casino was difficult to breath seemed like no ventilation. Room was furthest from elevator. Name for check-in was backwards....took longer for you front desk to check me in. Couldn't check out from kiosk machine. Just an overall terrible experience. Nothing seems to be updated since I was there 20 years ago. The sou... read more
Business response:
Hello Tuoni, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
Bad No microwave tv didn't work no complimentary tooth brush no hot water
Business response:
We are sorry to hear you were unhappy with your stay. Although, we do not have microwaves at any of our properties or provide dental kits complimentary, these kits are available for purchase in our gift shops and vending machines. However, we are concerned that you did not have hot water and encourage you to contact our Customer Relations department for further assistance. If you wish to discuss your experience further, please call customer relations at 1-800-542-7724 option 9—Monday to Thursday 10 am to 6 pm or email custom... read more
Fair Basic for the money spent not good
Business response:
We are sorry to hear your stay did not meet your expectations. We appreciate you sharing your thoughts.
Not worth it. I can stay at Hardrock (Newer) and have no issues like that. Phone system and PBS - awful Front desk not friendly at all. Walk from West Tower to Lobby ridiculous. Garage at 30.00???? For overnight guest???? Lots of choices for dining.
Business response:
Thank you for giving us the opportunity to address your concerns. We were genuinely disappointed to learn that we fell short of your expectations and are concerned by some of the comments in your review. We will be forwarding your feedback to the relevant teams for further review to help us enhance our services moving forward. We truly value feedback like yours, as it allows us to identify areas that need improvement. Thank you for taking the time to share your experience. We are committed to addressing the issues you mentio... read more
Disappointing
We booked a room months ago with an ocean view, and they switched us to something else without one. My husband booked an ocean view room in one tower, and we get there, and we were told there were no more of those rooms in that tower. We didn't understand since we had booked that room months in advance. They said they "upgraded" us in the other tower. The other tower wasn't near any of the things we wanted. They said there was still the ocean view, which there wasn't, and I didn't see any "upgrade". A bit disappointed.
Business response:
We are sorry to hear about the issue you experienced with your room booking. Thank you for sharing your feedback.
Terrible Expierence everything food
Business response:
Thank you for sharing your concerns. Please excuse any inconvenience.
Very uncomfortable stay. Stressful! Bed was very uncomfortable. When you are handed a map at check in is a red flag. It took 20 minutes to find someone to help us find the Chelsea Tower and another 15 min walk is ridiculous. Then it took us 30 minutes to find the restaurant we were meeting friends for dinner. SIGNAGE WOULD HELP. I felt like I was in an escape room and couldn’t get out. Distance to my home. The food at Taco and tequila was amazing and so was the waiter! Hash, go, go was also amazing
Business response:
We apologize for the inconvenience and thank you for sharing your experience. We will take your suggestions into consideration and do our best to ensure that this type of confusion does not happen in the future.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,750 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.