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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disgusting and disappointing I was charged nearly $500 a night for a room that was filthy. Most of the hotel was rundown. The staff was rude and uncaring. I was switched to another room right behind the elevator shaft. I was taking my sister out for her 60 Birthday. She ended up getting food poisoning from the outdoor pool bar. We cut our stay short and the hotel doesn’t want to refund my money, even with pictures. My sister was still sick and missed a day of work. NEVER AGAIN. Nothing
Business response:
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.
I will never stay there again. I called for room service everyday. They came once and threw some bags on my bed. I’m pretty sure the sheets were dirty and never changed. Had red stuff on pillow case when I got there. I got bit all over my hand the last morning there this morning by a bedbug and have a picture to prove it. when I stripped the bed in the morning of room 3233. They didn’t clean the room not once discusting hotel I loved that is was near the ocean.
Business response:
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Bad THE ADVERTISED PRICE and BETWEEN BOOKING >COM AND THE HOTEL MY CARD WAS CHARGED TRIPLE WHAT WAS ADVERTISED So I AM DONE WITH BOOKING. COM NOTHING
Business response:
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us. Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Was ok Everything was way too complicated and uncomfortable for the price. It was clean
Business response:
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
Fair Par où commencer? C'est un hotel énorme avec plusieurs tours différentes. Un labyrinthe. Vraiment. Le check in se fait par soi-même avec une machine. Y'a zéro staff pour t'aider. Les gens sont confus et perdus pcq leur check in avec machine est parfois refusé et il n'y a pas toujours qqun pour t'aider. À partir du stationnement principal, se rendre à notre chambre dans la tour Chelsea demandait une boussole. Prendre l'ascenseur du stationnement pour accéder au building principal, redescendre d'un autre étage, marcher ve... read more
Business response:
Nous vous présentons nos excuses pour cette mauvaise expérience. Je partagerai vos commentaires avec mon équipe pour m'assurer que nous apportons les modifications appropriées à l'avenir. Nous apprécions votre avis et nous espérons que vous passerez une semaine fantastique !
eggggh A lot of noise in the hall. Front desk never gave pin so we couldn't order drinks after loosing $500. Waitresses in casino were horrible. Ivy tropicanas AI bot did not work. My security level was to hIgh on the phone. Had no access to events, couldn't order room service. Couldn't reserve pool chairs.
Business response:
Please excuse any inconvenience. We apologize for falling short on your recent visit. If you have any further concerns, please contact us at (800) 843-8767.
Horrible experience will not recommend this Hotel That the room was never cleaned and towels were never given to us we hade to use the same towels for 3 nights Getting a hold of someone from the room on the phone was imposinle as I waited 15 min to speak to someone at the front desk and they hung up as soon as they answerd Location and the restorants
Business response:
We are concerned to hear about your experience at Tropicana Atlantic City. Please excuse any inconvenience. Thank you for sharing your feedback.
I may not come back the elevators were horrible most of the time , we had to take the stairs , there was a loiterer and he was shaking us down for money , I couldn't find any security , this guy was big and scary , he was outside of Mrs Fields , My poor brother in law spent twice we did and his room smelled of smoke , I had a good protein shake ,
Business response:
It's regrettable to hear about your experience. Please feel free to reach out to us at (800) 843-8767 to discuss your concerns further. Thank you for your feedback.
Tropicana has a lot of potential, but there were a few things that made me not want to rebook the hotel. When I first go Hotel rooms were overbooked even though I reserved weeks prior and had to be put in alternative rooms. Valet service is very unorganized and chaotic. The wait time to get car back was over a hour long A lot of things to do there
Business response:
Please accept our apologies for the issues you experienced during your stay. We take your feedback seriously and will address the room overbooking and valet service concerns. Thank you for your review.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,770 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.