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Truck City Ford
- Car Dealers
- Buda, TX
About this business
WELCOME TRUCK CITY FORD! As a Ford President's Award winner for customer service, Truck City Ford has become one of the top Austin-area Ford dealerships since we opened our doors. We serve many local communities near Buda, including Austin, Kyle, San Marcos, Dripping Springs, Wimberley, Bastrop, New Braunfels and the rest of the greater Austin area. At Truck City Ford, we take pride in the care we provide our customers. This customer-focused policy is our way of making sure you drive away in the best new or used Ford car. ... read more
Location details
15301 I-35, Buda, TX, 78610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Kind and professional. Knowledgeable about the truck I needed parts for and got me the correct parts
Business response:
Daryl, thanks for the kind words and the feedback for Truck City ford. We will always work hard for your business, and keep you informed for updates. Our techs are very well trained with certifications for superior performance. You have lots of choice for service, and we are glad you are loyal to Truck City.
Great experience! Had all my drive train fluids changed. My 2013 f-150 4x4 feels like new!
Business response:
We sincerely appreciate your business at Truck City Ford, and sounds like the team was able to professionally get your work performed. Our team is one of the best in the region, and they work together like a well oiled machine. Thanks for the feedback and the rating.
From the moment I walked in the staff was friendly,professional and genuine. They were very accomadting and ensure we had everything we needed.
Business response:
Tammy, our teams are known for seamless integration between departments and taking care of the customer the right way. We appreciate your time and your feedback with your recent work at Truck City. Thanks for your business.
We arrived expecting to speak to Zach, but he wasn’t there yet. Luckily Maria was there to answer any questions we had!!! We were initially misinformed due to the original salesman we had spoken to misguiding us, but Maria made up for it yet again!!! The finance manager we talked to was great too, answering even more questions we had. Finally, the gentleman that was in charge of showing is all the great tech in our vehicle was, again, great!!! It was a drive from our home, roughly an hour and a half. If I had to do it again,... read more
Business response:
I am sorry Zach was not available to help you, but sounds like Maria got the job done. She is a valued employee who is very tenacious with her clients and will work hard to make your deal right. The Finance group falls in line next to explain all the details and provide your paperwork. We appreciate your support, and are here for any future needs you may have.
Richard was very helpful & kept me informed about my vehicle. Will definitely be using his as my advisor from now on!
Thank you for getting my car back on the road, and for working with me on the timing. Nate was excellent at communicating to me everything that was going on.
Business response:
We appreciate your business at Truck City ford, and you worked with one of the best. Nate always delivers top quality service and ensures the work is completed correctly and in timely manner. Thanks for taking time out of your day to let us know.
Great service! Very friendly and helpful staff. Specifically Richard Heuser (Service Advisor) went above and beyond to ensure that I walked away as a satisfied customer.
Business response:
Tiffany, we appreciate your business and your time to provide some feedback for you recent service visit to Truck City Ford. Richard is a top Service Adviser who will work behind the scenes to ensure your work is completed accurately and in a timely maner. Thanks for your support, and we look forward to other chances to serve you again.
Service was prompt. Advisor provided quality updates and got my vehicle serviced quickly. Thank you
Business response:
We appreciate any and all reviews that come into the dealership, and yours was no exception. The service team will work dilgently behind the scenes to get your work done right, avoid repeat trips and unnecessary costs. We are proud of the service team and are highly regarded in the community. Thanks for your business and your loyalty.
A HUGE shout out to the service department. Specifically, Nate Lewis and Mike Rodgers. Don't worry, I won't go into the long story... Let me just say that Nate (Service Advisor) and Mike (Service Director) went above and beyond to ensure that I walked away as a satisfied customer. The fact that my vehicle is not even a Ford speaks volumes. They could've told me that it wasn't their problem and sent me on my way but they didn't. They did more than was necessary and I hope they get the recognition that they truly deserve. I me... read more
Business response:
What a great review and feedback for the Truck City team. I would agree that Nate will always go the extra mile to work on all vehicles and not just Ford. Your feddback mirrors the mindset at the dealership, and we are always open to feedback negative or positive. We use reviews as an additional training tool and opportunities for coaching when we msis the mark occasionally. Thanks again.
Frequently asked questions about Truck City Ford
How is Truck City Ford rated?
Truck City Ford has a 4.9 star rating with 4,067 reviews.
When is Truck City Ford open?
Truck City Ford is closed now. It will open at 8:30 a.m.