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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Recommended
My sliding doors are junk !!! They want to charge me to fix only 4 years old
Business response:
Hello, John. Thank you for making us aware of your experience with us. In an effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email customerservice@universalwindowsdirect.com with your contact information and we will be sure to reach out. - SS
We wanted to replace couple windows at the house. We found universal windows direct, Almost a week ago they were supposed to install the new windows, but they brought the wrong size windows (way smaller than what we have now), long story short they want to install these smaller windows inside the old windows, some how retrofit the old windows and get these in. We were never told or explain this. We were expecting window replacement. Now we can not get a hold of them to see when or if they are bringing the right size windows.... read more
Business response:
Hello, Cordos. Thank you for making us aware of your experience with us. In an effort to resolve this, I will need more information to find your account in our system. Please send a direct message to us or email customerservice@universalwindowsdirect.com with your contact information and we will be sure to reach out. - SS
Came for my yearly complaint as I put winter plastic over my $8,000 windows. I don't pay attention to this one particular window often as it's behind my washer and dryer. But as I'm covering my 3 year old windows with winter plastic, I realize that it's not possible to close this window. And then we were told to basically f@$k off because the time limit passed. They do not fit together at all. It’s not possible to lock or even completely close this window. The window that we were told we were waiting for a new one while the ... read more
Worst customer service EVER. Stay far away. everything started off great, then we needed a service calls 3 times since we got the windows installed, an 18 month timeframe. Despite what, in my opinion, is an excessive amount of service calls in such a short timeframe, I was happy they came out quickly and addressed the problems. I called for a service on my window because it needed to be re-screened, and now all of a sudden they charge $150 for somebody to come out. $16,000 windows and now suddenly they’re implementing this B... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Do not buy these windows they are the biggest rip off and the sales people lie through their teeth to make their sales. Sales person said they could make changes to my window, window installed and was exactly they same as old window after I was told he put in the changes I wanted. Next I was told by same sale person that warranty covers broken windows and I quote "Even in the mower throws a rock through it, it will be replaced at no extra cost" well one of my windows was broken and when I called to get it replace i told thei... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
They sure want your money fast you pay them off fast have a problem with the window. They won’t do. Nothing won’t even call me back never use them again Better Business Bureau next
Had a sales rep out here recently and quoted us a RIDICULOUS amount for approximately 9 windows. A big huge ripoff. The quote was literally 25,000$ for the windows- enough for a kitchen remodel! Ill keep my drafty windows at that rate or pay menards or lowes to place new ones. Do they honestly think people are stupid enough to pay 4 times the cost that lowes would charge? We had windows done by this company 3 years ago at a fraction of the cost! Im disappointed they got so Greedy.
Business response:
Hello. Thank you for your feedback. We are sorry to hear we were not able to meet your budgetary needs. We do consider a number of factors and resources before estimating a project's cost so that we can continue to offer the most competitive price installation to a homeowner. Best wishes on the completion of your window replacement. -SS
The windows themselves look and sound fantastic, and I was genuinely considering doing business with you because of them. However, the sales representative I encountered left a lot to be desired. His approach was inconsistent and seemed very questionable. Despite repeatedly claiming that Universal Windows offers a professional and honest experience—contrary to a used car sales environment—he used high-pressure tactics throughout a 50-minute presentation. He pushed a “limited-time” discount of $6,000 off the BOGO rate, insist... read more
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We are working internally to address this. -SS
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.