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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They showed up to my sales appointment an hour late. The salesman Marty was a nice guy but didn’t care at all about my troubles through this miserable process. After ordering my windows, I understood the approx. 12 week wait for installation. When the installation date finally arrived, one of my 4 windows arrived broken and 1 of the 4 screens was ripped. Ok…accidents happen. I’m Marty’s sales pitch, he explained how the installers were not outsourced, but employees of the company. This is not true. They outsourced the job ... read more
Business response:
Blake, we are truly sorry to hear about this experience. We reviewed your account and see our service team provided you with estimated 3-5 weeks timeframe for products to come in which caused frustration for you. Unfortunately, this is the average timeframe but our team will reach out immediately if products come in sooner. We aim to resolve any concerns as quickly and efficiently as possible. If you have additional questions or wish to discuss your experience further, please reach out to us at customerservice@universalwindo... read more
This has been one of the worst experiences with a company. Sales was great, but once that was done it has been horrible. Waited 8 weeks for my windows and door. I get it the delay and lead time. However, sliding door was measured incorrectly, 3” on width and height. So I had to wait another 6-8 weeks. I actually had to call them to see if it came in. It was sitting there for over a week. They finally came out and did a horrible installation job. The caulking is not acceptable for the amount of $ we are spending on a ‘profess... read more
Business response:
Matt, we are truly sorry to hear about your experience and understand your frustration. At this time, we have reviewed your account and see our team is working to get your concerns addressed. We ask that you allow them 24-48 hours to follow up with you. If you have additional questions or concerns, please contact them directly at customerservice@universalwindowsdirect.com.^JD
SCAM SCAM SCAM! They set up at the state fair, had a lady named Alison luring people in.. we are in the process of a house remodel and we’re interested in a new front door.. they schedule to have someone stop by and MEASURE AND PROVIDE AN ESTIMATE for said front door.. salesman Mark (WONDERFUL MAN) shows up trying to give us this huge sales pitch to get us to purchase new windows… this poor man wasn’t even told he was coming out for a front door! Almost two hours of this man trying to get us to buy windows, he finally inform... read more
Business response:
Hello, Brooke , we apologize for any unwanted calls you have received from us. Please email support@universalwindowsdirect.com and include the phone number you wish to cease calls to. We will be sure to accommodate your request and remove you from our system upon receiving this email. Thank you.
RecommendedI do not like the hard sell. And I do not like liars. I was told some things that I know were not true. My estimate was RIDICULOUS. At least $10K over other quotes for quality windows. And the more I resited, the amazingly went down. And he was pushing the financing way too hard. It was a very unpleasant experience all around.
Business response:
Hello. Thank you for your feedback. We are sorry to hear we were not able to meet your budgetary needs. We do consider a number of factors and resources before estimating a project's cost so that we can continue to offer the most competitive price installation to a homeowner. We apologize that we did not meet your expectations and if you wish to share additional feedback with us, please let us know at support@universalwindowsdirect.com.^JD
The first thing I will say is that their pursuit to obtain my business was reluctant. Now that pieces and parts need to be replaced and reinstalled, I can’t even get a return phone call! I have more than a few complaints, and so does the flowers in my beautiful flower bed! First no one wore protective shoe coverings after being in the yard, roof, dirt when coming into our home. Disrespectful. They walked through our home and newly carpeted bedrooms with their dirty work books leaving evidence that there were there! I’m no... read more
Local Memphis affiliate installed 18 windows but has since gone out of business. We contacted the main office but never got a return call about our concerns. I would shop somewhere else.
Business response:
Hi, Larry. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
my sliding door doesn't move freely, one of my windows was crooked and three of my screens come down when you open the window. at $1,000 per window I don't think that should happen. Also, my gate was left open upon their departure and I didn't know it and my dog got out and I couldn't find her for almost an hour my heart sank. thank goodness she was okay and not hit by a car or taken by someone. One of the windows was measured incorrectly therefore I had to wait another month for the new one. I would like to have some credit... read more
Business response:
Hello, Pam. Thank you for making us aware of your experience with us. A manager has been made aware of your situation and we are working on the best resolution. We will be in touch with you shortly. We appreciate your patience with us at this time.^M
We were supposed to have our whole home window install completed in May. We were quoted, they came out for measurements, and the install team came. From the quote to install there was no communication and we were told our bay window could be removed, even though it couldn’t. The installers started to remove our bay window and then realized they could not do it, so for the last 3 months we have had no new windows in the bay and an eyesore on our house. We were also told all parts of the window would be replaced, which was a l... read more
Business response:
Hi, Merry. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Never had a problem with them before today. Spent 11 grand on windows and went flawlessly. Spend 30 grand on siding and gutters and it has been a disaster. No body would answer emails about products. Supposed to start today at 8 am never showed never called nothing. I called and got they didn’t finish yesterdays job. Could have said that and not cost me a day of work. Then wanted to try to start on a Saturday and leave my house exposed till Monday. Never have had such terrible service. Called customer service and got the run... read more
Business response:
Hi, James. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.