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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The worst customer service. We have been trying to get our patio door replaced and repaired for over two years. They do not order the correct materials for the job. They also did not place the order to replace the patio door that they serviced one year ago. Customer service does not answer their phones, they do not return calls. We are struggling with a job that has not been completed. My advice take your business elsewhere!
Business response:
Hi, Debbie. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please contact our Customer Experience Department directly at (855)293-7813 for assistance.
Absolutely do NOT recommend this company. We need a replacement window due to a fire. I spoke with a rep on November16-she told me she was ordering the window. In January I spoke with a different rep who emailed me both a copy of my “order” as well as a “ETA” on delivery of my window. I just spoke with a rep who informed me my window was never ordered, and it would be an additional 18-22 weeks. When I questioned the rep I spoke with today about representatives from this company providing misleading information about my wind... read more
Business response:
Nicole, we are truly sorry to hear about this experience and understand your frustration. We have recently spoken with you and are getting you in touch with a manager to discuss your experience further. If you have additional questions, please message us at support@universalwindowsdirect.com for assistance.^J
I was told my windows are not rated for blizzards. What a joke.
Business response:
Hi Jessica, for concerns with your windows please contact our service team directly at customerservice@universalwindowsdirect.com so they can provide you accurate information and/or servicing as needed.
It’s been 6 months and still waiting for them to replace a downspout that they dented. Cracked the sand stone where siding butts up to. Been awaiting a call to resolve it. It’s been a month with no communication. Looks like I’ll be getting an attorney.
Business response:
Mike, we apologize for this lack of communication regarding your project with us and understand your frustration at this time. We have reviewed your account and see our team has scheduled you for servicing on 1/27/23. If you have additional questions, you can contact our service team directly at customerservice@universalwindowsdirect.com for assistance.^JD
If you are looking to have windows installed do not I repeat DO NOT go to Universal Windows Direct!!!We are now one full year into a horrible experience. We were quoted incorrect prices, the windows were not installed in the time stated and when they finally did come to install them- the order was completely messed up! The windows were the wrong colors, and screens were missing as well as hardware. They finally came back out in November and the job is STILL not complete-we are STILL missing screens and hardware from a ba... read more
Business response:
Hi, J. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
We have had nothing but issues with Universal Windows since initial install in 2019. Today, we have up to an inch of ice on the inside of our windows. I understand it is unusually cold out, but when I spend $25k on new windows, I expect them to be the top quality window that was sold to us and NOT form ice on the interior, which is why we got rid of our initial builder grade windows in the first place. Very disappointed.
Business response:
Heather, we are truly sorry to hear about this issue and understand your frustration at this time. Please review our video on condensation here for information on how this is affected with cold weather: https://www.youtube.com/watch?v=Jx-DTrlJ648 If you have additional questions or would like our service team to come out to take a look, please contact them directly at customerservice@universalwindowsdirect.com to get assistance scheduling.^JD
The pushiness with this company is an absolute turn off!!! I canceled my appointment for an estimate and they keep calling me…different people every single day multiple times a day!!! It’s ridiculous!!! Asking questions that are none of their business. Any company that pushes this hard for business and doesn’t take no for an answer is a HUGE RED FLAG!!!! I had to finally block their number. Terrible customer service approach!
Business response:
Hello, Melissa. At Universal Windows Direct, we aim to provide positive experiences at all times. We are disappointed to learn that this was not the case for you. Thank you for your feedback as this will help us to improve what we do. Please don't hesitate to reach out to customerservice@universalwindowsdirect.com if you would like to discuss your experience further or have any concerns that need to be addressed. Thank you.
I have had a warranty issue on my vinyl siding on my home for over a year. And after more than 25 phone calls.They finally came and replaced some of my siding but stopped because they noticed the same defect in the new siding. Now I’m back to playing phone tag with this company again.I just want them to make it right.
Business response:
Hi Timothy, we are truly sorry to hear about this. We have reviewed your account and see our team spoke with you and scheduled you for servicing. If you have additional questions, please contact us directly at customerservice@universalwindowsdirect.com for assistance.^JD
Poor customer service, and downright rude management
Business response:
Hi, Jami. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.