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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Very unprofessional, very expensive, harassing if you don't use them
Business response:
Hi, Marcus. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com if you wish to discuss your experience further.^JD
I do not recommend window direct because they are are they were not honest with me about the installation of the window they hit let a small details in the writing did not mention anything about connecting or on connecting my alarm system I’m not satisfied with the way they handle things I’m not satisfied on the hidden details that they didn’t tell me about I don’t feel like they could take something apart and only put certain things back together I am not happy or satisfied I would not use them
trash company didn't get what I was sold. they won't make it right. damaged my ceiling during installation. just crap all around
Business response:
Hi, A.j.. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
I was informed by telephone and email of the installation being between 8-10AM, there was a no call, no show. Coincidence that the customer service was closed on the weekend to find out why. Spoke with someone on Monday who assured me that the Operations manager would contact me for resolution and of course, that didn't happen either. I inquired what was the compensation for the mistake that seemed to keep going with this company and was told they didn't offer any compensation because of the windows lifetime warranty. At thi... read more
Business response:
We appreciate your feedback, Timothy T. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues. ^JD
Terrible experience with door replacement. Ordered last July arrived last Oct-Nov damaged. I refused delivery. Door still not received and they have my deposit and will not even call me back to discuss a refund. Would not recommend them for anything going forward. Followed up again today still no information on shipment. If not installed by 6/15/22 I request a full refund of my deposit!
Business response:
Tammy, we are truly sorry to hear about your experience with us and understand your frustration at this time. We have reviewed your account and our team is aware of this situation and your requests. If you have additional questions while our team works to complete your project, please contact us directly at customerservice@universalwindowsdirect.com for assistance.^JD
We purchased 6 windows and a door. We have had a huge issue with our door. The door was installed crooked. When the second team came out to straighten it, they saw the previous installers also cracked the frame. A new door was ordered. To date, this process has been 8 months long! 3 months after the new door was ordered, I contacted them. They have the new door, yet failed to contact us. Their first available installation date was out 2 weeks. That is unacceptable. After pressing them, they moved up the installation date. ... read more
Business response:
Hi, Mirapicha. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to make things right. Please get in touch with us at customerservice@universalwindowsdirect.com so we can assist in making things right.^JD
BEWARE!! Do not use this company! Someone came to our house in February 2021 and we ordered 8 windows from them. When they came to install them in April only 3 of the 8 were correct. They reordered and the new windows didn't come in til August. Took time off work to be at the house and the windows were wrong AGAIN! ( 2nd time) In November, they checked the new windows before coming to the house and they were wrong yet again. ( 3rd time ). In February 2022 they were wrong for the 4th time. Then just last week, May 17, 2022 I ... read more
Business response:
Hi, Michelle. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to make things right. Please get in touch with us at customerservice@universalwindowsdirect.com so we can assist in making things right.
Wrong windows ordered and0 contact from customer service.
Business response:
Hi, Troy. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to make things right. Please get in touch with us at customerservice@universalwindowsdirect.com so we can assist in making things right.
Currently trying to get out of our contract for new windows. Contract was back in September of 2021, our windows haven’t even been manufactured yet because of “permit issues”. It’s now about to be June of 2022 and I’ve had ZERO communication from the company and I’ve had to hound my sales rep about what the issue is. Both my township and county have nothing on file for our address, I’ve inquired twice over the last three months. DO NOT DO BUSINESS WITH THIS COMPANY. Something is not right, I have huge regrets and am absolute... read more
Business response:
Hi Rickie! We appreciate your feedback. We are aware of this and are working to get this issue resolved. Please don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. ^M
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.