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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Very unprofessional, very expensive, harassing if you don't use them
I do not recommend window direct because they are are they were not honest with me about the installation of the window they hit let a small details in the writing did not mention anything about connecting or on connecting my alarm system I’m not satisfied with the way they handle things I’m not satisfied on the hidden details that they didn’t tell me about I don’t feel like they could take something apart and only put certain things back together I am not happy or satisfied I would not use them
trash company didn't get what I was sold. they won't make it right. damaged my ceiling during installation. just crap all around
I was informed by telephone and email of the installation being between 8-10AM, there was a no call, no show. Coincidence that the customer service was closed on the weekend to find out why. Spoke with someone on Monday who assured me that the Operations manager would contact me for resolution and of course, that didn't happen either. I inquired what was the compensation for the mistake that seemed to keep going with this company and was told they didn't offer any compensation because of the windows lifetime warranty. At thi... read more
Terrible experience with door replacement. Ordered last July arrived last Oct-Nov damaged. I refused delivery. Door still not received and they have my deposit and will not even call me back to discuss a refund. Would not recommend them for anything going forward. Followed up again today still no information on shipment. If not installed by 6/15/22 I request a full refund of my deposit!
We purchased 6 windows and a door. We have had a huge issue with our door. The door was installed crooked. When the second team came out to straighten it, they saw the previous installers also cracked the frame. A new door was ordered. To date, this process has been 8 months long! 3 months after the new door was ordered, I contacted them. They have the new door, yet failed to contact us. Their first available installation date was out 2 weeks. That is unacceptable. After pressing them, they moved up the installation date. ... read more
BEWARE!! Do not use this company! Someone came to our house in February 2021 and we ordered 8 windows from them. When they came to install them in April only 3 of the 8 were correct. They reordered and the new windows didn't come in til August. Took time off work to be at the house and the windows were wrong AGAIN! ( 2nd time) In November, they checked the new windows before coming to the house and they were wrong yet again. ( 3rd time ). In February 2022 they were wrong for the 4th time. Then just last week, May 17, 2022 I ... read more
Wrong windows ordered and0 contact from customer service.
Currently trying to get out of our contract for new windows. Contract was back in September of 2021, our windows haven’t even been manufactured yet because of “permit issues”. It’s now about to be June of 2022 and I’ve had ZERO communication from the company and I’ve had to hound my sales rep about what the issue is. Both my township and county have nothing on file for our address, I’ve inquired twice over the last three months. DO NOT DO BUSINESS WITH THIS COMPANY. Something is not right, I have huge regrets and am absolute... read more
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,535 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open tomorrow at 8:00 a.m.