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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
We went with universal windows because Chris our salesman was very knowledgeable and pleasant to work with at the beginning. Chris walked us through the whole process. What happened: we did our second floor windows first and then the main level second in two phases within a month or two of eachother. Phase one upstairs we did not read the fine print to remove all items from the walls- commonsense we removed pictures that could fall or fragile items as a precaution. In my daughters room she has two wooden secured shelves no... read more
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I would not recommend this company to anyone. Our quote and contract was for the SAME amount, our quote was for 8 tear outs but the contract was for inserts. Our representative Josh went over the physical paper quote and then had us sign on a tablet saying it was what we just discussed. We had no idea until they installed the windows that we did not get what we agreed upon. We contacted Universal Windows Direct multiple times and sent the copy of our quote as proof and they would only offer to refund $750.00 after telling us... read more
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right! -AS
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Seriously overpromised and UNDER delivered. What a joke. They messed up at the factory making our windows so we have now paid them $13K down and have been paying them $300+ a month for several months and we still have NO ETA for when they will be installed. WHAT. A. JOKE. RUN from this company...
Business response:
We apologize for the inconvenience you have experienced with our company. We understand your frustration and are working diligently to resolve the issue with your windows. We appreciate your patience and assure you that we are committed to providing you with a satisfactory resolution as soon as possible. Thank you for bringing this to our attention. To discuss your project status, please contact our team at (855) 293-7813 for direct assistance.^J
Absolutely ridiculous service. I have been trying to get my front door fixed for over a YEAR. It is mid August, 2023 and my first call about the issue was July 11th, 2022. At first all seemed well. Kristen asked for photos and told me they were going to replace the whole door. Service techs have been out a minimum of 5 times over the past year and always show up with the wrong light kit or trim and never once said they would replace the door, just the light kit. Every time they have came out I had to call them for an update ... read more
Business response:
Teri, we are truly sorry to hear about your experience with us here at Universal Windows Direct. We understand how frustrating delays can be and apologize for the inconveniences you're experienced. We have reviewed your account and see our Customer Experience Department is working to order necessary parts to service your project. For any additional questions you have during this time, please contact them directly at (855) 293-7813 for assistance. Again we apologize for the delay in solution for your servicing needs and assur... read more
Worst home repair experience from beginning to end. First, salesperson Jake did a smoke and mirrors show on pricing, throwing out random total numbers and never revealing individual cost of windows. When I questioned him about the advertised Buy 2 Get 2 Free promotion, he claimed that was included in the pricing. I will be contacting the Federal Trade Commission about this issue. The installers, though very clean, finished the job of removing and installing 14 windows in just over 5 hours and left without caulking a single w... read more
Business response:
Pamela, we are sorry to hear about your negative experience with Universal Windows Direct. We take customer satisfaction very seriously and we apologize for any inconvenience you may have experienced during your window installation process. We appreciate your feedback and want to assure you that we always strive to provide transparent and fair pricing to our customers. We apologize if there was any confusion regarding the individual cost of the windows and the Buy 2 Get 2 Free promotion. We will review your concerns and take... read more
They are liars. I was offered a $50 amazon gift card to change my estimate appointment. Then they transfer to someone else doing their speech and claim they can’t do the gift card but offer money off a product. No way. I didn’t ask for the gift card but was offered. Don’t appreciate the lies and a company doing shady business.
Business response:
Cyndee, we are truly sorry to hear about your experience and understand your frustration. We are aware your concern and in touch with our team already. Should you wish to speak with someone sooner regarding this issue, please reach out to us at support@universalwindowsdirect.com to discuss.^J
This was the absolute worst experience I’ve ever had. My sales person talked for a straight. Our told me all sorts of private things about his life, wife children that I simply did not care about. Then the installer show up three hours early without letting me know. After they installed my windows, they did not move my furniture back in place and they left a huge mess in my house. They took my old windows which I would expect, but they also took my screens. These were expensive screens in perfect condition and I was sav... read more
Business response:
Maeve, we are sorry to hear about your negative experience with our company. We apologize for any inconvenience caused by our installer showing up earlier than expected and for the lack of consideration in not returning your furniture to its original place and leaving a mess in your home. We understand your frustration about the screens being taken and the damage that occurred. We do, however, have a policy that if something is not in the contract, we cannot be held responsible for it. We regret that we were not able to meet... read more
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.4 star rating with 2,745 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 10:00 a.m.