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6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Absolutely buyer's remorse on this one. The quality of installation was sub-par, customer service is not responsive, we have windows that don't latch which is a SAFETY ISSUE for me and my family. There us no sense of urgency to get our concerns addressed.
Installation timing was a bit challenging, but you can’t control the weather! There are a couple issues that I need to discuss causing me to question quality control.
Started an order for the final 4 windows of my contract in January 2020. Was told it would be 8-10 weeks for production (and I budgeted as such.) Less than a month later, they called to say the product was ready. I explained I was expecting to have these installed several weeks later. They scheduled for the end of March. Of course, a lot happened in the meantime, regarding COVID-19. I called a week before installation to reschedule the install and was told I cannot reschedule and there was no law that said they were required... read more
I would strongly recommend this company.
As of right now, I can't get the installation crew back out to fix their mistakes.
Universal Windows Direct of Indianapolis has a 4 star rating with 2,074 reviews.
Universal Windows Direct of Indianapolis is closed now. It will open at 11:00 a.m.