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Universal Windows Direct of Indianapolis
- Windows Installation
- Indianapolis, IN
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
We weren't taken seriously from the beginning and I should have stopped the process that night. We were in the middle of moving, working, holidays, and my father in law recieving a liver and in the hospital. We take care of them. I missed several phone calls and voicemails, for which I apologized for when making the installation appointment. I was threatened with collections and talked down to like a child. I do not remember the man's name but he was rude and I will not recommend it to anyone else because after spending $10,... read more
I’m highly disappointed. Several issues with the overall experience of Universal Windows Direct. During the install, the two installers got in a heated argument to where one of them slammed the door to one of my bedrooms. Then, one of the installers broke my toilet and failed to mention it to me. I figured out it was broken when I kept hearing running water. Then, there were some actual installation issues that won’t get resolved until the end of December and the original install date was December 3rd. Oh and did I mention, ... read more
Great windows very poor customer service. Will not recommend anyone to do business with UWD without telling them about the horrible customer service. Jake the warehouse manager at the Indy location needs to understand most of his customers have to work normal 7-5pm jobs Monday - Friday and maybe try to accommodate to customer schedule and not be a complete ASS when arranging installation and threaten a storage fee because they cant meet his time frame. It was 4 windows and we were repeat customer after replacing all the wind... read more
Universal Windows Direct of Indianapolis is trying to make me pay for their error. On 08/06/2019 Jeff (sale representative) gave in home presentation and I ordered my windows. I did not know at the time that my double hung windows would only have half screens! Jeff never discussed the screen options with me or my fiancé. After my windows were installed, I noticed my double hung windows only had bottom screens. I did contact Jeff about this issue and he said that double hung windows come standard with only half screens and I ... read more
No response from text or email. Draft around Windows and windows wet inside house every morning. Poor customer service.
would not use them again
Install was great, quick and clean. The rep told us we were getting a frosted window for the bathroom, didn't t write it down, so they say, and put in a regular window in the bathroom. We called, 3 times because they never got back with us and now will put a frosted window in for 200 more dollars. Not good business. You made the mistake, we paid what we were told.
Frequently asked questions about Universal Windows Direct of Indianapolis
How is Universal Windows Direct of Indianapolis rated?
Universal Windows Direct of Indianapolis has a 4 star rating with 2,012 reviews.
When is Universal Windows Direct of Indianapolis open?
Universal Windows Direct of Indianapolis is closed now. It will open tomorrow at 8:00 a.m.