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Universal Windows Direct of Louisville
- Windows Installation
- Louisville, KY
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3865 Produce Rd, #207, Louisville, KY, 40218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The first issue came when I got a phone call telling me that I had to cancel my order because there had been a price issue and unless I wanted to come up with an additional $600 I would have to cancel my order. I explained that I had signed an agreement for that price and that if I tried to change it on my end, they would not have let me so I was not canceling. Then I was told because I did not cancel, they would have to start my order all over so I would not get my windows installed for another 3 months, even though the fir... read more
Universal Windows Direct post-sale customer support has been worse than atrocious as they have ghosted us on multiple occasions. Double Hung windows sliding screens leave a gap between the screen and window at the horizontal center of the window allowing insects to enter the house when the top window is open.
When scheduling the install the people have NEVER arrived when they said they would. Always several hours early when I hadn't expected (I was not ready for them). Then after installing the windows the installers didn't install the aluminum trim around the windows and just left the old vinyl trim. The back screen door was not installed properly so the door always fell out of alignment and didn't lock. It was supposedly fixed. It still doesn't lock properly. Then the first floor that has an exact copy of the second floor front... read more
The quality and looks of the windows are great but the time frame of completion took over a year. realizing labor and supply issues relevant to the times we are experiencing
The issue is still not fixed.
There was confusion about the window color. I contacted them many times and finally settled to get the problem over BUT I was not satisfied. I still have the wrong color window installed and now have to find a solution on my own.
Frequently asked questions about Universal Windows Direct of Louisville
How is Universal Windows Direct of Louisville rated?
Universal Windows Direct of Louisville has a 4 star rating with 556 reviews.
When is Universal Windows Direct of Louisville open?
Universal Windows Direct of Louisville is closed now. It will open tomorrow at 8:00 a.m.