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Universal Windows Direct of Louisville
- Windows Installation
- Louisville, KY
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3865 Produce Rd, #207, Louisville, KY, 40218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
None of the windows I ordered fit. Then UWD used a 3rd party to install the windows. The did not have anyway to show who they were, then the only replaced the actual window not the wood frame around the windows. Then not to mention as he was trying to install the window in my bedroom he had to rig the window to hold the screws which wouldn’t fit no matter what he did. He finally finds a place that will hold the nails and uses this foam insulation to fill in spots that the unfit window was flush with the wall. That’s not even... read more
They left screws and broken glass all over the place and killed one of my rosebushes
Customer service SUCKS
1. 3 of the 14 windows were incorrectly measured so we had to wait another 8 weeks for them to be remade 2. Initial installers damaged casings on 5 of our windows 3. Second group of installers damaged woodwork and put a hole in the drywall of our stairwell 4. Several issues with second install on flashing on outside of half-round windows Management has been slow to respond but did send crew back to address some of the issues. Still waiting to hear what they intend to do for the casings
I had a horrible experience with getting my windows measured and installed. They had no problem accepting my full payment.
I feel this company is not about doing a good job. They’re just about the money part of it. Every concern that I have had has been brushed off manager, which said he would get back with me did not window said they would be rushed. They were not, and I’m still waiting for a job to be completed eight weeks after it started, this is for one window that they miss measured
The windows were a good price and our sales rep was great but office and work crew communication was HORRIBLE. I had two offices scheduling from Columbus and Louisville for different dates and times. I answered the same questions over and over again because no one took notes or communicated with each other. I was stood up twice and cancelled on once. People were still calling to schedule a sales rep appointment when I’d already had one. The office blamed the sales rep who said it was the office’s fault. The guy who measured ... read more
Frequently asked questions about Universal Windows Direct of Louisville
How is Universal Windows Direct of Louisville rated?
Universal Windows Direct of Louisville has a 4 star rating with 556 reviews.
When is Universal Windows Direct of Louisville open?
Universal Windows Direct of Louisville is closed now. It will open tomorrow at 8:00 a.m.