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Universal Windows Direct of Milwaukee
- Windows Installation
- Menomonee Falls, WI
About this business
Location details
N93W14655 Whittaker Way, Menomonee Falls, WI, 53051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
It took them a full year to complete the job.
Business response:
Thank you for sharing your concerns. We apologize for the delay in completing the job. Please feel free to reach out to us at (414) 410-7000 to discuss this further. -SS
Overall, the product itself is pretty good, the service however, leaves very little to be desired. Nothing like taking 2 years to fix a window that your technician broke. Then trying to actually charge us a service charge to come out and to replace it, which the first time, didn't fit the window frame, so we had to wait another couple of months to get it. A total of 2-1/2 years passed from when the windows were installed to when the broken sash was finally replaced.
Business response:
Valerie, thank you for your feedback. We understand that the service charge may be frustrating, and we sincerely apologize for any confusion or inconvenience this may have caused. Our goal is to provide high-quality service and support for our products throughout their lifespan. The service charge helps us cover the costs of dispatching certified technicians and maintaining the standard of our warranty service. That said, we truly value your business, and if you have any further questions or concerns, please don’t hesitate t... read more
Was lied to about the financial situation and not told about the size of the window and not left contact information.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Lots of Issues with install and product
Business response:
Hello, Jody. After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to customerservice@universalwindowsdirect.com and we will be sure to reach out in an effort to resolve them. -SS
We were not pleased with the sloppy work that was done on our home. We had to have some rework done. The man that came to do the rework did a good job. He also made the comment that most people wouldn't have really noticed the spots I was pointing out to him. And white on white is hard to do... I d...
Business response:
Hello, Barb. After reviewing your account, it appears that a UWD team member has provided resolutions to the concerns you have stated here. If there are issues that have not been addressed yet, please send an email to customerservice@universalwindowsdirect.com and we will be sure to reach out in an effort to resolve them. -SS
Despite living minutes away from their office, it took MONTHS to get an appointment for our door. And then they showed multiple times without any hardware or answers about where our items were.
Business response:
Eric , we sincerely apologize for the delays you experienced during your project. We understand the importance of timeliness and are actively working to improve our scheduling process to ensure smoother timelines in the future. Thank you for your feedback and please don't hesitate to contact our team directly at (855) 293-7813 to further discuss this experience. -SS
Frequently asked questions about Universal Windows Direct of Milwaukee
How is Universal Windows Direct of Milwaukee rated?
Universal Windows Direct of Milwaukee has a 3.9 star rating with 1,196 reviews.
When is Universal Windows Direct of Milwaukee open?
Universal Windows Direct of Milwaukee is open now. It will close at 4:00 p.m.