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Universal Windows Direct of Milwaukee
- Windows Installation
- Menomonee Falls, WI
About this business
Location details
N93W14655 Whittaker Way, Menomonee Falls, WI, 53051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Business response:
Cari, we are truly sorry about the delay in completing your installation. We have shared your feedback with our Customer Experience Department and management who will reach out to you shortly to address your concerns. Please allow them 24-48 hours to get in touch with you. We appreciate your patience at this time.^J
I rarely recommend and contractors or suppliers to my acquaintances.
Business response:
Hi, John. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Our windows were left extremely dirty with dirty finger prints on the frames and glass both inside and outside. I spent 3 hours cleaning the windows upon installation and had to take the windows out to clean the outside glass. When I called to complain about this problem, a technician was sent to the house to clean them, upon arrival he immediately complained of waking up with back pain and wouldn't be able to reach any of the windows. After moving furniture and getting a ladder to help him, he didn't even attempt to fix the... read more
Business response:
We appreciate your feedback, Kevin. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
I have not been satisfied from start to finish. Now we have a problem with the screen door to our new patio door. The technician came on 9/26. I was told I would get a call regarding another person coming out to look at the problem. It's been 3 weeks and no contact. You didn't waste any time when you wanted me to sign the contract but now there is no hurry to fix this problem.
Business response:
Hi, Jenean. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
The installers did not speak any English, and I was not made aware of that which astonished me.
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We apologize for the language barrier you experienced during your installation. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Frequently asked questions about Universal Windows Direct of Milwaukee
How is Universal Windows Direct of Milwaukee rated?
Universal Windows Direct of Milwaukee has a 3.9 star rating with 1,196 reviews.
When is Universal Windows Direct of Milwaukee open?
Universal Windows Direct of Milwaukee is open now. It will close at 4:00 p.m.