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Universal Windows Direct of Milwaukee
- Windows Installation
- Menomonee Falls, WI
About this business
Location details
N93W14655 Whittaker Way, Menomonee Falls, WI, 53051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Installed new trim but did not stain or finish. Large gaps in mitre joints. Did not clean up leaving caulk and wood filler on the floors. Sloppy caulking around windows. Screw caps missing. Sliding door hard to operate, installers claimed it was due to newness of the door. Transition to door simply laid on the floor and caulked. Just to name a few….
Business response:
Matt, we are truly sorry for the concerns you have endured during your experience with our team. Customer satisfaction is a top priority of us here at Universal Windows Direct so we are working to resolve your concerns. We have reviewed your account to see our manager is working to schedule you next available. They will be following up with you shortly to get this scheduled.^J
I was charged an extra 750.00 dollars for replacement of framing on my basement windows. The installers never replaced the wood framing. I have asked repeatedly for a refund and still have not received my refund. I am highly disappointed with your company and will probably go elsewhere for window replacement in the future. I love your product but not your support.
Business response:
Hi, Russ. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
We ordered a new front door/storm door and one kitchen window in February of 2023 with an expected installation date in 12-16 weeks. It took 6 months to get our first installation date and the only time we were given updates during that period was when we initiated a call to check for an update on timing of delivery. After multiple scheduled dates for installation we are still waiting for our front door installation to be completed. They have come 3 separate times and have been missing pieces to complete the job each time. T... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
we were told our payments would be $89....yet we ended up paying$122 per month....lot like bait and switch just to get us to sign
Business response:
Dena, we are truly sorry to hear about this misunderstanding regarding payments for your project. To discuss this concern further, please contact our Customer Experience Department at (855) 293-7813 for direct assistance.^J
I wasn't happy with them.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
I doubt I would give you a good review
Business response:
Hi, Jody. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
1. It took more than a year from ordering time to the completion of the job. 2. The original installers were unprofessional, rushed me through explanations, left a messy site. 3. The "transom" windows were not delivered/installed as ordered to specifications.... It took several orders and installa...
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Frequently asked questions about Universal Windows Direct of Milwaukee
How is Universal Windows Direct of Milwaukee rated?
Universal Windows Direct of Milwaukee has a 3.9 star rating with 1,196 reviews.
When is Universal Windows Direct of Milwaukee open?
Universal Windows Direct of Milwaukee is open now. It will close at 4:00 p.m.