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Unlock Techologies
About this business
Unlock far exceeded my expectations! They are amazing while another Company was dragging their feet and leading me on for months, Unlock got it done quickly and very easily. The whole process was smooth from start to finish!!!
Business response:
******,Thanks so much for taking the time to review Unlock. We are glad to hear that you had a positive experience. Our top priority to make sure our customers feel supported and engaged throughout the entire home equity agreement (HEA) process.Thank you,The Unlock Team
Very professional and helpful. Chai was the best. She kept us updated through the whole process.
Business response:
Thank you for your wonderful review about ****. Its important to us that our customers feel supported and informed throughout the entire home equity agreement (HEA) process. Were so glad our team was able to make the process a smooth and positive experience for you.Thanks,The Unlock Team
Be Cautious With Unlock My experience with Unlock has been disappointing. While they present their program as a way to access your homes value, the structure ends up costing you a large portion of your equity when its time to settle or buy out. The numbers didnt add up in my case, and I felt the outcome was unfair.I recommend anyone considering this company read the fine print very carefully and explore other options before signing. Protect your equity and make sure you fully understand the long-term costs.
Business response:
Thank you for your feedback, we also received the email you sent in regard to this matter. Our team has attempted to contact you to review your Home Equity Agreement and address any questions or concerns you may have. We encourage you to call us back at *************************, to discuss the details with us.
Testimonial: Under a year ago I was in a very difficult financial situation. I signed up for a loan with unlock for approximately $70,000 it ended up being $73,000 after the appraisal and fees. Less than a year later I decided to pay it off, knowing the loan was at 19.9% APR I assumed it would be around $93,000. Nope apparently there additional fees of approximately $4000 just to pay it off. It may say 19.9% which is indeed a predatory rate but there are over $7000 in additional fees on top of it. This organization is crimin... read more
Business response:
Thank you for sharing your feedback. With a Home Equity Agreement (HEA), you receive funds upfront in exchange for a share of your homes future value. The 19.9% annualized cost limit is not an interest rate or APR, but rather a cap to protect homeowners. Wed be happy to walk you through the details of your agreement please reach out to us at ******************* so we can assist you directly.
Communication was nonexistent. I had no clue as to what steps were going on like i knew the process. When I spoke to supervisors they agreed with the company and not the customer. The amount I was to receive kept changing and the time I would receive the equity was all over the place.
Started with Unlock on March 28, 2025. Was told that if I met their requirements the process should be completed within 30 days, but that it could be less. They pulled the title of my home from the county and a some old fines showed up. I explained that they had already been paid off, they verified this and on 4/15 we moved forward to the appraisal process which was done on 4/22. After the appraisal it would take 7-10 days to calculate final numbers. I reached out to them on 5/6 for an update and recieved a call later that d... read more
Business response:
Were truly sorry to hear about your experience and the frustration its caused. The delays and miscommunications throughout the process fell short of the expectations we set and the experience we aim to deliver. We understand the importance of clarity and timely updates, particularly when dealing with a matter as significant as a home equity agreement.Your feedback highlights areas where we need to improve, particularly around communication and coordination with third parties. We take this seriously and are actively working t... read more
Started the process online application and the offer was way low as the value they gave was wrong on my house, they made a appointment to ring me at 7pm and no one ever rang, i tryd called and got voicemail everytime, i sent emails no replies, seems shady to me when you cannot get someone especially if your dealing with rocket mortgage or someone else they are on top of things
Business response:
Thank you for your feedback. Were sorry we missed the opportunity to connect and understand how that would be frustrating. Our records show that two call attempts were made at the scheduled time, and the home value used was based on information entered in the application. Please feel free to contact us directly to discuss your application. Thank you,The Unlock Team
Really, really poor customer service with ********************** - once they have your money and you've signed on the dotted like, expect to get the complete run around for days or weeks on the simplest of issues - for example, need to change your primary e-mail address so you can log into their portal - how about NO. How about you chase them around for months trying to get it changed. Really, really poor customer services
Business response:
We're sorry for the frustration you've experienced. Updating your email requires coordination between our servicing and operations teams to ensure account security, and we recognize this process caused unnecessary delays.Your feedback is valid, and we're actively working to streamline this so its easier moving forward. We will be reaching out to you once this is resolved. We appreciate your patience.
The biggest problem I found is communication. They do not return calls or emails. I was approved through them but I knew something was wrong with my appraisal because it came in much lower than expected. I have been trying to contact my *** by text and email to get this resolved so I can move forward, but no response. It has been almost a week with no follow up. Because of this i started looking at reviews to make sure was a legit company.
Business response:
Thank you for sharing your feedback. We sincerely apologize for any frustration caused by the communication issues youve experienced. We recognize how important clear and timely updates are.We understand you have been in contact with your Home Equity Consultant and we are all working to ensure this matter is resolved as quickly as possible.
Frequently asked questions about Unlock Techologies
How is Unlock Techologies rated?
Unlock Techologies has a 4.2 star rating with 281 reviews.
When is Unlock Techologies open?
Unlock Techologies is open now. It is open 24/7.