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Unlock Techologies
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You all need to learn what customer service is. I completed the online application for the *** on ********. The application software is pretty good but machines do not answer questions and making an important transaction that involves our home with a machine seemed not trustworthy. So I paused and called. And here problems started. ****** was the person to work with me and he was simply rude, from the get go, minute by minute. Not a day I would talk to him that he would not be rude. I even basically begged someone once if th... read more
They sold me on 3% annually for the first three years. Then, they refused the contract. Then, they said they would do the contract but the terms of it were completely misrepresented to me. They did not send a complete contract at the time of signing. I did not understand what I was agreeing to at all. These people are thieves and taking advantage of senior citizens.
Business response:
Were truly sorry to hear about your experience and any confusion regarding the terms of your home equity agreement. We are deeply committed to customer education and provide a product overview and detailed information about our home equity agreement throughout the process to ensure that customers can ask questions and gain a thorough understanding of how the product works. From researching your file, we found that you had many questions about various details of the agreement and those questions were answered promptly and in ... read more
We loved the process to obtain an Unlock Home Equity Agreement (not a loan, right). Pretty painless. Some things are too good to be true though. We checked on our payback yearly. Two years later, our $52k "loan" had a payback of $74k! We wanted to refinance and pull some more equity; but you can't cash out unless you pay Unlock back in the process. So yeah $22k later, Unlock became the real winner because they have a secondary lien on your property!
Business response:
Thank you for your feedback. We are sorry to hear about your dissatisfaction with your experience.Unlocks Home Equity Agreement (***) is not a loan and has never been positioned as such. Throughout the process, we provided numerous disclosures and detailed information to ensure you understood the terms of your agreement and the cost of the transaction. We also provide regular updates on the estimated cost to settle.The cost of your *** is based on the duration it remains in place. Terminating early may result in higher costs... read more
Worst decision I ever made. It's pitched as a saving ***** at the time but the reality is that it will end up costing you way more than you expect. Basically got $28,500 but actually only received $25,000 because of closing fees. Then a year later, the repayment is expected to be $34,000 - $36,000. So pretty much $10,000 in interest for one year of borrowed money. Loan sharks probably have better rates. Not sure how anyone can pitch this as a positive. Don't do it!!!
Business response:
Thank you for your feedback. We are sorry to hear about your dissatisfaction with your experience.Unlocks Home Equity Agreement (***) is not a loan and has never been positioned as such. Throughout the process, we provided numerous disclosures and detailed information to ensure you understood the cost of the transaction.The initial amount received includes closing fees, which were disclosed upfront. The cost of the *** depends on the duration it remains in place. Terminating early may result in higher costs, subject to the a... read more
I have dealt with 2 people at this company. They do not return calls, texts, or emails and its extremely frustrating. *** been trying for over a week to talk to my consultant and have gotten no response. Im extremely frustrated. Im about ready to stop the whole process and go with another company because this is ridiculous.
They ghosted my 72 yr old mother after telling her they would help her. They Wont respond to calls or emails. The house has already been appraised and approved for the equity. We are now abt to have 7 ppl and 5 pets homeless. She really depended on this companys help and it seems like theyve turned their back on her. Now we have to find ****** by the beginning of march
Business response:
Thanks for reaching out about the issues your mother experienced working with Unlock. We are committed to keeping our customers engaged and informed throughout the process and, we are concerned that your mother didnt receive our communications or was confused about the information she received. A member of our Unlock team reached out to her to address any questions about the issue and provide further assistance.Thank you,The Unlock Team
Unlock will not consider you as a candidate to lend money if you are married and separated for 11 years due to a PFA and police removable of your legal spouse. This home was mine from day 1 of our relationship. When my spouse was removed 11 years ago I have had no contact and cannot find him. Unlock wanted me to reach out to him to sign a paper saying he knew I was putting MY HOUSE (WHICH IS NOT MARITAL PROPERTY IN ** UNDER THESE CIRCUMSTANCES) up for a lien. I have no idea where he is, but tried to find him anyway. This sho... read more
Business response:
We understand your disappointment and apologize for any frustration caused by our inability to offer you a home equity agreement at this time. At Unlock, our policy mandates that legally married applicants provide spousal consent forms. We typically run a soft credit check as part of our application process and it does not impact your credit score.
Unlock took almost five weeks to decide to decline my application. Their attorneys did not know how to read a ********** trust. The appraiser did not have the legal description. I provided all the critical information. They strung me along, then declined me for the exact reason I needed the loan: to pay back the forbearance on my home. Stay away. This is a company that wants a good credit score, no forbearance, and is easy. I had over 50% equity in my home, and only wanted to access $75,000 to pay off the $6000 forbearance, ... read more
Business response:
Hi ******,Were sorry we are unable to offer you a home equity agreement at this time due to certain underwriting policies that have not been met. You should have received an email explaining the reason. If you have further questions, please contact us at ************ (Monday Friday, 9 AM to 8 PM ET). We apologize for the delay in communicating our policy sooner and the inconvenience this caused. We will use your feedback to improve our process to ensure this does not happen again. If you have any further questions or concern... read more
BORROWER BEWARE - If you OWN solar panels and financed them, you are eligible to have that included in your appraisal/valuation and in the ***********, you can work with the appraiser and provide the necessary paperwork to show ownership. Unlock and it's representatives do not know the difference between solar panel ownership and leasing. So they ASSUME that they have been leased AND TELL THEIR APPRAISER THE SAME - so the appraiser comes to your home WITH THE SAME INCORRECT ASSUMPTION and then fails to appraise your home cor... read more
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How is Unlock Techologies rated?
Unlock Techologies has a 4.2 star rating with 281 reviews.
When is Unlock Techologies open?
Unlock Techologies is open now. It is open 24/7.