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Unlock Techologies
About this business
The process took way longer than what it was promoted. Delays due to incompetent appraisers could have been avoided. Communication is lacking with this company. Takes days to respond if they respond at all.
Business response:
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We understand your concerns about the communication and timeline throughout the process, and we're always working to improve in those areas. One of our team members will be reaching out to you directly to discuss your experience further. Thank you for choosing Unlock.
DONT DO IT IF YOU ARE NEEDING FUNDS RIGHT AWAY....USE POINT. CHECK NJ CLASS ACTION LAWSUIT BEFORE USING THIS SERVICE THEY ARE BEING SUED FOR PREDATORY LENDING PRACTICES ....CHECK MY TRUST PILOT REVIEW ALL INFO IS THERE
Business response:
Hi ****,We understand how important timing, communication, and clarity are throughout the funding process, and we are sorry this was a frustrating experience for you.Our team has reached out to you directly to review the details of your experience and address any remaining concerns. We remain committed to providing a positive experience for every customer and appreciate the opportunity to assist further.Thank you,The Unlock Team
WARNING: Stay away from Unlock Technologies! Absolute lack of professionalism and zero accountability.I am writing this review to warn anyone considering doing business with Unlock Technologies to run the other way. After 4 full months of being dragged along, wasting my time, and being forced to go through two separate appraisals on my property, they abruptly informed me that my application was not approved. The worst part? They couldnt even give me a legitimate reason or excuse as to why.The entire process was an absolute c... read more
Business response:
Thank you for taking the time to share your feedback. We understand this wasn't the outcome you were hoping for, and we're sorry the process felt frustrating. While we can't discuss individual application details publicly, we take feedback about communication and process seriously and have shared this with the appropriate teams for review. Please don't hesitate to reach out if you'd like to speak with a member of our team.
we have been working with them for over 2 months and still don't have our money. Always have excuses for delay and making the customer do all the hard work (getting new pay offs). I would not recommend if you want to see your money... management is of no help and feeds you more excuses. Try someone else if you can. We are stuck waiting.... JUST DON'T DO IT
Business response:
Were sorry for the frustration and delays youve experienced. Your file is currently under review, and a member of our management team is working directly with you to help move things toward resolution.We understand the process has required additional effort on your part and appreciate your patience. We remain committed to resolving this as quickly as possible and encourage you to stay in touch with your assigned representative for the latest updates.
Be Cautious With Unlock My experience with Unlock has been disappointing. While they present their program as a way to access your homes value, the structure ends up costing you a large portion of your equity when its time to settle or buy out. The numbers didnt add up in my case, and I felt the outcome was unfair.I recommend anyone considering this company read the fine print very carefully and explore other options before signing. Protect your equity and make sure you fully understand the long-term costs.
Business response:
Thank you for your feedback, we also received the email you sent in regard to this matter. Our team has attempted to contact you to review your Home Equity Agreement and address any questions or concerns you may have. We encourage you to call us back at *************************, to discuss the details with us.
Testimonial: Under a year ago I was in a very difficult financial situation. I signed up for a loan with unlock for approximately $70,000 it ended up being $73,000 after the appraisal and fees. Less than a year later I decided to pay it off, knowing the loan was at 19.9% APR I assumed it would be around $93,000. Nope apparently there additional fees of approximately $4000 just to pay it off. It may say 19.9% which is indeed a predatory rate but there are over $7000 in additional fees on top of it. This organization is crimin... read more
Business response:
Thank you for sharing your feedback. With a Home Equity Agreement (HEA), you receive funds upfront in exchange for a share of your homes future value. The 19.9% annualized cost limit is not an interest rate or APR, but rather a cap to protect homeowners. Wed be happy to walk you through the details of your agreement please reach out to us at ******************* so we can assist you directly.
Communication was nonexistent. I had no clue as to what steps were going on like i knew the process. When I spoke to supervisors they agreed with the company and not the customer. The amount I was to receive kept changing and the time I would receive the equity was all over the place.
Started with Unlock on March 28, 2025. Was told that if I met their requirements the process should be completed within 30 days, but that it could be less. They pulled the title of my home from the county and a some old fines showed up. I explained that they had already been paid off, they verified this and on 4/15 we moved forward to the appraisal process which was done on 4/22. After the appraisal it would take 7-10 days to calculate final numbers. I reached out to them on 5/6 for an update and recieved a call later that d... read more
Business response:
Were truly sorry to hear about your experience and the frustration its caused. The delays and miscommunications throughout the process fell short of the expectations we set and the experience we aim to deliver. We understand the importance of clarity and timely updates, particularly when dealing with a matter as significant as a home equity agreement.Your feedback highlights areas where we need to improve, particularly around communication and coordination with third parties. We take this seriously and are actively working t... read more
Started the process online application and the offer was way low as the value they gave was wrong on my house, they made a appointment to ring me at 7pm and no one ever rang, i tryd called and got voicemail everytime, i sent emails no replies, seems shady to me when you cannot get someone especially if your dealing with rocket mortgage or someone else they are on top of things
Business response:
Thank you for your feedback. Were sorry we missed the opportunity to connect and understand how that would be frustrating. Our records show that two call attempts were made at the scheduled time, and the home value used was based on information entered in the application. Please feel free to contact us directly to discuss your application. Thank you,The Unlock Team
Frequently asked questions about Unlock Techologies
How is Unlock Techologies rated?
Unlock Techologies has a 4.2 star rating with 462 reviews.
When is Unlock Techologies open?
Unlock Techologies is open now. It is open 24/7.