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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had to contact customer service at USHIP because I need help. The answer came back quickly, answered my questions completely, and offered additional support at any time. A pleasure to do business with a firm that does what it advertises.
Business response:
Hi Sarah, thank you for the feedback! We are happy to hear that our support team was able to answer any questions you had.
Excellent customer service . They will work with you. Very very satisfied. Thanks uship.com
Business response:
Thank you for leaving feedback! Our support team works hard to make sure our customers have the best experience. Please reach out to us in the future if you need anything at all.
Great site to use. Perhaps one of a kind. They can handle all of your shipping needs. Very streamline and efficient. Cost effective as well.
Clear, easy and reliable service. We will keep coming back!
Charged for services I did not receive. Charged inflated shipping charges despite nothing materially different from what I already disclosed. BOL and shipping coordination reviewed and edited with the uShip team during the quoting process. uShip failed to provide any evidence of a thorough investigation despite repeated requests. **** *****, customer service LTL Operations no help whatsoever and proceeded to waste my time and did nothing to rectify the situation.
Business response:
Hi *******,We are sorry to hear about your experience and understand the frustration it has caused you. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. We can see that you have already been in touch with our support team. However, if you require further assistance or have any additional inquiries, please do not hesitate to contact us at ************** or ***************************************************************.
I write this review without anger or predigest ... If this company applied the same effort helping its customers as they do ignoring emails and phone calls to resolve issues, they would be great! Unfortunately they couldn't care less about any problems that arise and THEY WILL NOT HELP YOU ... there are 2 types of Uship customers people that have had problems and people that haven't ... I prey you are in the ladder
Business response:
We are sorry to see that you're not satisfied with your experience. If you would like to discuss this further, please contact uShip Member Support by at ************************************************************.
absolute horrible experience...I tried hard to resolve my issue, Absolutely no support ...THEY DONT CARE ABOUT THEIR MISTAKES... They refuse to help customers .... Most drivers are very legit, too bad the company doesn't care about people.
Business response:
Hi ******, we appreciate your message as were always eager to hear and learn from our users. Were certainly glad you had a good experience with the drivers you've worked with, but are sorry to hear you didnt get the help you needed. If theres anything youd like to address specifically, please dont hesitate to reach out to our support team here in *******You can reach us anytime by email at ************************************************************.
This is just another broker. They refer you to other brokers but get a $150 fee for nothing. The broker they referred me to claimed theyd pick up my vehicle I. 5 days. Four days later they said we couldnt find a shipper **** UShip and their fee and just search yourself. These brokers barely speak English and are a total scam
Business response:
Hi ****,We are sorry to hear about your experience. Wed like to help by offering a bit more of an explanation of uShips role, including our services and limitations. uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. Were not a transportation service provider, freight forwarder, or broker. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. If you are in need of any assistan... read more
They completed the delivery just fine but 10 days later they tried charging an addition $125 saying we didn't tell them the delivery address was a farm. I put the address in their system and received a quote which I paid. It is not my responsibility to tell them its going to a farm
Business response:
Hi ****,Thanks for making us aware of this issue. Rebills are common within the freight industry and not specific to uShip. We always notify users via email if a rebill occurs so we can assist with that invoice dispute if needed. You can reach our *** Support team at ************, our support hours are 8am-5pm CST Mon-Thurs & 8am-4pm Fri.
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 6,302 reviews.
When is uShip open?
uShip is closed now. It will open on Monday at 9:00 a.m.