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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Communication was good until 50% of the shipping cost was etransferred to shipping company. After that a date was scheduled and ***** auto shipping does not communicate back anymore.Terrible system. There is no way to make a complaint about the shipper and also no one to talk to at uship. Will never do business again.
Business response:
<p>Hi ***,</p><p>I am sorry to hear about the trouble reaching your service provider. I can see that you've reached out to uShip Support to report this issue, and that we've sent subsequent outreach on your behalf to get you in contact with the service provider. We will continue this outreach and will take appropriate action if needed to get the service provider's attention. Please continue to reach out to uShip Support if you have any other questions. We're here to help.</p>
I had a truly terrible experience shipping an heirloom bookcase from the midwest to ************* this summer with uship. It arrived literally months late, there was no communication as to why during the wait, and worst of all the piece was damaged. Despite having insurance, they refused to pay anything. This was after they saw the woodworker's estimate. Also, the subcontractors they used (royalshippingnc) pressured us with numerous texts to sign off that it had been delivered before that even occurred and then after deliver... read more
Business response:
<p>Hi *******,</p><p>Thank you for reaching out. I understand that the uShip Protection Case was denied. However, youhave the option to appeal uShip Protection Cases in the event additional documentation and/or information can be provided. This can be done 30 days from the decision. It's important to note that uShip's Protection Plan team must abide by the Terms of Service, which can be found here:*********************************************************************************************************************************... read more
Selling vendors who extort money out of their customers. Once made aware of the situation they said that there's nothing they could do about it. Horrible company who doesn't manage or take any responsibility for the services or providers that they are selling. Extortion is illegal the last time I checked and should not have to be tolerated by anyone. Avoid both uShip and Montway at all costs.
Bad buisness. Allows customers to get over on carriers. They take all types of fees with no set fee price so they can take any amount before you get paid. Alllows false allegations making buisness difficult for independent workers. Warning they will keep your money on hold anytime for any reason
Have used them twice. Both times had to file a claim for lost or damaged items. Both claims took months and only received partial payment. Beware of "processing fees" and insurance that really isn't. After thousands in losses, I'll never use them again.
Business response:
<p>Hi ******,</p><p>uShip provides up front Terms of Service for the uShip Protection Plan, which can be found here:********************************************************************************************************************************. These terms include the processing fees mentioned, as well as exclusions and information about the case process itself. If you have any questions about these Terms, please reach out to a Case Manager. They will be happy to provide any necessary information.</p>
Horrible experience. Shipment was canceled at the last minute, had to repost the add twice. The assigned ******* subcontracted it out to another party. Cost me to much time and stress. Will never ship with them again, and will do my best to tell people to stay clear. Find another shipper. **************** was garbage, good luck getting someone on the line that speaks clear English. Side note, called the original assigned shipper and he stated he was never assigned my pick up, but uship said it was canceled because of mechani... read more
Business response:
<p>Hi ****,</p><p>I'm very sorry to hear about your experience. I can understand why it would be frustrating to hear that uShip may have cancelled a shipment on a service providers behalf. uShip Support does not initiate or push through cancellations outside of customer requests. In this case, it appears that the cancellation was initiated by the service provider through the platform. If you have any other questions or concerns, please reach out to *********************************** We're here to help.</p>
Poor customer service. The shipper took a month to pick up my order. Canceled my order, then drove around with it for another before returning it back to me. Had no recourse.
Communication was up to me. They wanted a 7 day pickup window. It took 9 days.Car showed up looking like it was driven on 5 miles of dirt road. Will never use them again. Who did they pay off to get a triple A rating.
I was missing 4 boxes and the bolts to my bed frame and when I contacted the company he was very defensive and unapologetic and said it was basically my problem. When I contacted uShip they had no solution and basically said the same thing. The mover only cared about my review and stood over me as I wrote it and I felt pressured to write a good one. That was before I found out items were missing and broken. I learned not to give a review until everything was unpacked and accounted for. Very disappointed in Aegis moving and s... read more
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 6,302 reviews.
When is uShip open?
uShip is closed now. It will open on Monday at 9:00 a.m.