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uShip
- Transportation Services
- Austin, TX
About this business
Location details
708 Congress Ave, Edward Tips Building, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Company is by far the worst to work with as they are for attempting to steal people to play, didn't use in ******** out of your own money. They ask me information , and then turn around and cancel my account with no explanation. They told us we could complete our book shipments , but went in and started canceling all of them without proper notification , and they went against their own policies. This company should be shut down.I don't even know how they're still in business
Business response:
Hello,Thank you for your message. I'm sorry to hear about your account. I do see that our Trust & Safety team has reached out via email to provide information regarding your account. For any additional questions, please respond to the email titled "uShip: Account Suspension."
Charged for services I did not receive. Charged inflated shipping charges despite nothing materially different from what I already disclosed. BOL and shipping coordination reviewed and edited with the uShip team during the quoting process. uShip failed to provide any evidence of a thorough investigation despite repeated requests. **** *****, customer service LTL Operations no help whatsoever and proceeded to waste my time and did nothing to rectify the situation.
Business response:
Hi *******,We are sorry to hear about your experience and understand the frustration it has caused you. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. We can see that you have already been in touch with our support team. However, if you require further assistance or have any additional inquiries, please do not hesitate to contact us at ************** or ***************************************************************.
I write this review without anger or predigest ... If this company applied the same effort helping its customers as they do ignoring emails and phone calls to resolve issues, they would be great! Unfortunately they couldn't care less about any problems that arise and THEY WILL NOT HELP YOU ... there are 2 types of Uship customers people that have had problems and people that haven't ... I prey you are in the ladder
Business response:
We are sorry to see that you're not satisfied with your experience. If you would like to discuss this further, please contact uShip Member Support by at ************************************************************.
absolute horrible experience...I tried hard to resolve my issue, Absolutely no support ...THEY DONT CARE ABOUT THEIR MISTAKES... They refuse to help customers .... Most drivers are very legit, too bad the company doesn't care about people.
Business response:
Hi ******, we appreciate your message as were always eager to hear and learn from our users. Were certainly glad you had a good experience with the drivers you've worked with, but are sorry to hear you didnt get the help you needed. If theres anything youd like to address specifically, please dont hesitate to reach out to our support team here in *******You can reach us anytime by email at ************************************************************.
This is just another broker. They refer you to other brokers but get a $150 fee for nothing. The broker they referred me to claimed theyd pick up my vehicle I. 5 days. Four days later they said we couldnt find a shipper **** UShip and their fee and just search yourself. These brokers barely speak English and are a total scam
Business response:
Hi ****,We are sorry to hear about your experience. Wed like to help by offering a bit more of an explanation of uShips role, including our services and limitations. uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. Were not a transportation service provider, freight forwarder, or broker. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. If you are in need of any assistan... read more
They completed the delivery just fine but 10 days later they tried charging an addition $125 saying we didn't tell them the delivery address was a farm. I put the address in their system and received a quote which I paid. It is not my responsibility to tell them its going to a farm
Business response:
Hi ****,Thanks for making us aware of this issue. Rebills are common within the freight industry and not specific to uShip. We always notify users via email if a rebill occurs so we can assist with that invoice dispute if needed. You can reach our *** Support team at ************, our support hours are 8am-5pm CST Mon-Thurs & 8am-4pm Fri.
U- ship does not vet their shippers enough. They booked a crackhead to ship my cart. Some damage occurred not to mention the cart showed up 2 1/2 weeks late and U-ship did not help me at all filing insurance claim.
Business response:
Hi *******,Thank you for reaching out. Wed like to help by offering a bit more of an explanation of uShips role, including our services and limitations. uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. Were not a transportation service provider, freight forwarder, or broker. uShip advises our shipping customers to consult our Safe Shipping Guide before booking with a service provider on the site. Here is a link to our Safe Shipping Guide: ************... read more
**** ! Very bad experience, be prepared to be hit with additional charges after shippment is completed, TOTAL SCAM !
Business response:
Hello,I'm sorry to hear about the reported additional charges. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise- I would encourage you to reach out to Member Support at************** or ************************************** assistance.Kind regards,
Entirely not satisfied. I picked a bad supplier who never shipped, but uShip never helped me. I was never told that the carrier would charge every time they tried to pick up the freight at origin, and even though I emailed uShip several times, and spoke with the transporter and the origin several times, I was charged over $600 for a shipment that never happened and uShip did nothing to help me with the issue! Look elsewhere for a broker!
Business response:
Hello,I am sorry to hear about the reported charges. Though uShip is a neutral third party that connects consumers with independent carriers, we always try to assist when issues arise. Please follow up with us at ************************************* so we can further review.Kind regards,
Frequently asked questions about uShip
How is uShip rated?
uShip has a 4.7 star rating with 5,924 reviews.
When is uShip open?
uShip is closed now. It will open tomorrow at 9:00 a.m.