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Utah Broadband
- Internet Service Providers
- Draper, UT
About this business
Location details
14015 Minuteman Drive, Draper, UT, 84020, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 10:00 p.m. | |
| Tue | 08:00 a.m. to 10:00 p.m. | |
| Wed | 08:00 a.m. to 10:00 p.m. | |
| Thu | 08:00 a.m. to 10:00 p.m. | |
| Fri | 08:00 a.m. to 10:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
DO NOT USE Utah Broadband. Their service works well but their customer service is rude and unhelpful at best. You're better off using two cups and string.
Business response:
Hello Adam, thank you for your feedback. We always like working with audio/visual companies to ensure high quality service for our mutual customers. We are sorry your interaction did not go well when you called our office, we would like to come up with a resolution. We have reached out directly to our customer and are working to resolve any issues they may have. Please send us a DM if you have any questions.
RecommendedAfter battling with Viaset for 6 months, I finally started looking around. Utah Broadband is faster and I am paying 1/3 of what I was paying with Viaset. When I called to cancel Viaset, suddenly they were interested, and told me that they had other plans that were cheaper. It was a little late.
Business response:
Thank you, Ron! We are happy to have you on our network!
Quality of this internet service compared to what you pay for it is so off.
Business response:
Hi Eric, we've tried to reach out to you but haven't heard back. Please call us @ (801) 717-2000 to trouble shoot!
The service was good, but lately very slow. Technicians don’t seem to know the problem and always having to escalate it to another technician.
RecommendedFrequent disconnects, and a spotty connection at best have made me irritable to say the least. As someone that works from home this is starting to become less of a viable option.
I haven't even had the service for a week and it's already having problems and going down. that's why I discontinued it about 2 years ago because of all the problems they have
When the internet actually works it’s great but we got switched from Catapolusion B.B. after the buy out and we haven’t been satisfied at all. Almost everyday there is one laps where the internet isn’t working. I think they have too many people on their towers!! I’m in college and internet will go out in the middle of a test and there is no getting a hold of tech support or them calling you back!! 😡
RecommendedTECHNICIANS JUST LEFT OUR HOME 1/2 HOUR AGO. THEY DID A GREAT JOB AND EVERYTHING WORKS GREAT. I DID HAVE ONE PROBLEM IN SETTING UP MY ACCOUNT. WHEN UBB SENT ME AN EMAIL ADDRESS TO CHANGE, I COULD NOT TELL THE DIFFERENCE BETWEEN A CAPITAL"I" OR A SMALL "l" HAD TO RESET EVERYTHING TWICE. PLEASE LEAVE THOSE TWO LETTERS OUT OF FUTURE PASSWORD RESETS.
Horrible! We were excited to set up service and scheduled services with them. Almost a week later and they were going to come out tomorrow. Well we get an email saying their engineers decided that they could not service our area after multiple people (Amy, Shawn and one other) said that our area was serviceable. Their excuse is that we have a “Hill” in the way! THERE ARE NO HILLS AROUND ANYWHERE! They didn’t even come out to check to see if they could get service out here. They wouldn’t even try!! They don’t value customers ... read more
Frequently asked questions about Utah Broadband
How is Utah Broadband rated?
Utah Broadband has a 4.3 star rating with 1,301 reviews.
When is Utah Broadband open?
Utah Broadband is closed now. It will open at 9:00 a.m.