Valley West Mortgage

user4187151 

on Zillow

11 years ago

I would not recommend Valley West Mortgage to anyone. I believe I was mislead and that they thought I would go ahead and close the deal with terms other than were agreed to. It was a struggle to get what was promised and that wasn't delivered until after I threatend to withdraw and leave horrible feedback. 

rand82832 

on Zillow

11 years ago

Although super nice to speak with, my rep. sent me a contract without the money I wanted...said she'd send me another packet, but didn't...I wouldn't recommend this company. 

css_vegas 

on Zillow

11 years ago

They responded timely but when I told them what I wanted they assured me they could help you and give me the interest rate and loan amount I requested. I was upfront with all my information and when the papers were drawn up, then all the figures changed, (the fees they charged and the interest rate were higher. As a result my credit score lowered because of their inquiry. I was upset. If they could not give me what I requested I would not have let them access my credit score. They are not to be trusted.. They never gave me w... read more

user7109288 

on Zillow

13 years ago

This lenders' rates looked good, but the follow-up with Andrew Acuna was poor and unprofessional. Andrew did not answer my questions via email and wanted to speak to me on the phone. I do not have a cell phone and am unable to call long distance from work so asked if they had an 800 number. Andrew gave me one, but when I called it I reached another member of the staff who complained that it was his personal cell phone! I asked if he would give Andrew a message to call me but I never heard from him after that. Needless to say... read more

user092572 

on Zillow

13 years ago

The quote on Zillow was nice but when I spoke to andrew 30 minutes later, the rate changed and he also told me the lender credit was no longer available. He blamed it on "I.T." not keeping up with rates but that's called a bait and switch. 

user8219067 

on Zillow

13 years ago

A more frustrating experience than necessary which made me wonder why I even bothered as I could have easily paid off the existing mortgage. Who is Vatche - I received Emails from a number of people at WV Mortgage looking for my business but not he. When I went to the office and asked for those sending the Email was told by the one who came forward they were all on his team. I feel it was less than the truth as Emails from the others kept coming. This made me question the credibility of the entire process. That aside loan wa... read more

raveagle18 

on Zillow

13 years ago

I was not able to get a good faith estimate from the lender to compare with the numbers from other lenders. 

jrhmyr 

on Zillow

14 years ago

After two months of getting paperwork to these folks, I was just now informed that they won't be able to close my loan after all. I had previously been told everything was all set. There were also frustrations along the way. I explained that I would be traveling and wanted to get them everything they needed before I left, but they didn't check over the stuff I sent and so they didn't catch when a scan wasn't clear enough. That resulted in a month's delay. 

renegp 

on Zillow

14 years ago

I spoke to Anthony Brown who did not help me whatsoever. I spoke to him on the phone and through several emails. I have a credit score of 740 and my cosigner had a score of 730, there was absolutely nothing wrong with our credits. I sent Anthony all of the documents he asked for and 3 weeks later he still hasn't gotten back to me. I called him back and he didn't answer my phone calls nor my emails. He completely disregarded my application and for what exactly? Very discourteous and I would not recommend to anyone.