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Van Buick GMC
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
In my many years of purchasing vehicles Van Chevrolet just gave us the #1 WORST CAR BUYING EXPERIENCE OF ALL TIME. Lied to verbally and in writing, no follow up and sill don't have all we were promised. If I could give a ZEOR star review I would. You should be embarrassed to call yourself a Berkshire Hathaway dealership.
Business response:
We're genuinely sorry to hear about your disappointing experience with Van Chevrolet. Your feedback is important to us, and we sincerely apologize for any miscommunication or unmet expectations during your car buying process. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com at your earliest convenience to discuss this further.
Don’t Waste your Time at Vans Chevrolet bunch of 🤡🤡’s. Your Typical Lowlife Dealership!! Was dealing with Ahmed and Vincent in New Vehicle Sales⚾️🤪👎
Business response:
We're genuinely sorry to hear about your unsatisfactory sales experience. Providing excellent customer service is of the utmost importance to us, and we deeply regret any disappointment you've encountered. Your feedback is valuable, as it allows us to address areas where we can improve. We would appreciate the opportunity to learn more about your specific situation. If you're willing, please reach out to us directly so we can gather more details and work towards a solution. Your satisfaction is our priority, and we hope to h... read more
On a pleasant day, we visited Van Chevrolet in Scottsdale with the aim of buying a family car in preparation for the arrival of our new baby, due in January. We invested our savings and even sold our old van to complete this purchase. The features of the Honda Odyssey impressed us, but we were bemused by the presence of a warning light on the dashboard indicating a technical flaw. The sales representative assured us, it reflected minor issues with timing belt water pump, TPMS, and wheel sensors, all of which would be resolve... read more
Business response:
Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com at your earliest convenience to discuss this situation further and to address your concerns..
These clowns shipped a damaged vehicle to me, and sent a vehicle with the odometer verification 8 miles where it in fact had 564 miles on it. These guys are complete crooks.
Business response:
We'd like to discuss this situation professionally and directly with you. At your earliest convenience, please contact Becky or Anna from our Customer Relations Department at customerrelations@vanbuickgmc.com.
I bought a car here before I got screwed but I decided to come back. Give it another shot. I got screwed again this one is on me. I knew never to come back to this terrible dealership. This one's on me, stay away. No experience salesman. Is stay away please
Business response:
We'd like to speak with you to understand how we can improve and to further assist you. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com at your earliest convenience to discuss this further.
DO NOT BUY ANYTHING FROM HERE. I did buy a 2017 Camaro and it had a flat tire which they lowered the price for me and that was the only thing that they told me was wrong with it. I did put a down payment on the car and three weeks later I hadn't heard anything so I kept calling I'm not only that I keep calling, but I kept being put on hold and never got any answers on top of that. They told me that they were missing a part for the air bag which no one told me that when I purchased the car now two months later, they're making... read more
Business response:
We're a bit confused with this feedback as you had also left a review with our sister store Van Cadillac in Kansas City while this Van Chevrolet in Albuquerque. Please contact us directly in order to look into the situation further.
I recently purchased a used vehicle from Vans Chevrolet I chalked up my poor experience to the car buying process in general. Things like low offer for trade, entirely too much time to process sale etc. Then I got a email from the GSM Bryan Hrabe. Yes it was a poorly written template email asking me to fill out a survey and give a great review or tell the GSM if I wasn't comfortable giving a perfect 10. I wrote him a letter about how I was offered 30% less for my trade then I actually ended up getting and how the finance guy... read more
Business response:
Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com at your earliest convenience to discuss your financial contract further and assist you.
I purchased my vehicle about four months ago. It is currently in the shop at Chevy but a different location. The intake cam shaft position actuator solenoid valve needs to be replaced which is causing the engine light to come on. This is $$455.33. My back up camera is having problems. The entire radio needs to be replaced. This will cost $$1726.64. They also found the transmission mounts, lower control arms and alignment need to be fixed. $$2906.69. I got the extended warranty and the only thing covered is the 2906.69. I pai... read more
Business response:
Corey, we're disappointed to hear this feedback. Our vehicles undergo safety inspections prior to sale to which our team is trained to provide that information. We would be happy to discuss this further, please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com at your earliest convenience.
WORST experience EVER! They are HORRIBLE!! Service department lost keys TWICE! Drove our brand new Denali off the lot and it broke down three days after we purchased it. We took it to the service department. Never heard a word from anybody. Called for a month straight and got the runaround from the sales department and the service department. Apparently someone misplaced the truck keys. When we finally went to pick it up… They couldn’t find the keys. Luckily I had brought the spare set. The truck was filthy! We left with a d... read more
Business response:
We're disappointed to hear this situation regarding your new vehicle. We would be happy to bring clarity to the situation and further assist you. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com at your earliest convenience to discuss this further.
Frequently asked questions about Van Buick GMC
How is Van Buick GMC rated?
Van Buick GMC has a 4.4 star rating with 7,995 reviews.
When is Van Buick GMC open?
Van Buick GMC is open now. It will close at 9:00 p.m.