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Van Buick GMC
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Lemon dealer. Promised to fix. Then they would not. Reported to salesman with in 14 days of purchase. Said to bring it in when we agreed. Then I left it for a week. Nothing was done. Manager was rude, argumentative, and totally disrespectful. Would not fix it and even called me after I dropped it off to turn around and bring him gas for my car. Horrible nightmare. Motor mounts was broken when they sold it to me. Could at least sold me the correct warranty to have it replaced immediately. I will never refer them to anyone. I ... read more
I’ve been trying to reach a manager for a week, I’ve left numerous messages & voicemails to no avail. Absolutely the worst customer service ever. I had more help than I needed when purchasing my Yukon &!they had no problem taking the $34,000 I paid in cash for it. They sold me a vehicle knowing it had defective tail lamps & now all I get is silence from them. They can’t say they didn’t know, I didn’t look very hard & discovered all 2015 & 2016 Yukons had defective tail lamps. I bought an extended warranty that’s useless , so... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Director, Tim Hodder at customerrelations@vanbuickgmc.com to discuss what we can do to help.
Worst customer service they are fast at selling you a vehicle but after that you will never be able to talk to anyone including their customer relations people. One month later they still have not given me my refund or returned the numerous emails and calls. I will be now contacting AZAttorney General BBB and every othe state department to report your business practices or should I say lack of business practices.
Business response:
Kelly, we don't want our customers to feel ignored and we apologize if it has felt as such. We want to address your concerns, please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com and we will do our best to make this better.
Absolutely hands down the worst new car dealership I have ever dealt with. Every time they get a chance to take advantage of there customers they will.They lie about everything from prices to warranty to service.
Business response:
Thanks for the feedback. We don't want to seem dishonest with anything we do as we strive for full transparency in our business dealings. If there is an unresolved issue on your end, we would be happy to speak with you and resolve it. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com at your earliest convenience.
Van Chevrolet breached a new contract and kept the money and got to keep the car as well. Customer service is not their first priority.
Business response:
Customer service is always a top priority to us, and it’s disappointing to hear that we didn’t exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
Lemon vehicles. I checked a 2018 Ford fusion hybrid dirty oil in thr car fax it says oil changed was not changed and I had got 2 lemon vehicles from them stay clear of this place gm lies to you. STAY CLEAR
So my key fob stopped working, the tire pressure gauges were giving an error and I take it to Van. It took them a week before they even looked at it. Then they say it is some sort of a chip or transmitter that needs to be replaced. So they order it, one comes in and they say that they can't use it because it was already programmed to another VIN number. I ask, "I thought I was getting a new part?" they said "it came in the box" I said just because it is in the box doesn't mean it is new.. So they order another one. More days... read more
I did not get a vehicle, They made an appointment, confirmed the appointment, then sent the truck off to auction. Would not bring it back without a commitment to buy. not impressed.
Business response:
We're sorry for this situation. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
The following review is regarding my sales experience. After that long winded review , I will give honest feedback on service department as well. Sales: (See latter part for updates) Iwould have to caution anyone choosing to purchase a vehicle from Van Chevrolet to pay very close attention to financing terms and total cost of vehicle. The pandemic was even used as a tool as to why I may not get the incentives offered on website!” These trucks are going for full asking price” type of thing! I did not have the best experience ... read more
Frequently asked questions about Van Buick GMC
How is Van Buick GMC rated?
Van Buick GMC has a 4.4 star rating with 7,995 reviews.
When is Van Buick GMC open?
Van Buick GMC is open now. It will close at 9:00 p.m.