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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
No comment it was that upsetting
My 2022 Escalade was not fully or clearly detailed cleaned,,,lot of dust and a few stains i noticed on the inside of it,,,in between my door jams were never cleaned,,,just not a good look for a brand new truck ...
Business response:
Marcus, We truly apologize for the cleanliness of your Escalade at the time of your purchase. We have addressed this with our Service Team and our Sales Staff. If you reach out to Kim Kloth our Customer Relations Mananger, she can schedule a time that works to where we can get it back in and cleaned. We are not sure if you shared this with her when she reached out after your purchase. Please reach out to her at 816-648-1093. - Van Management Team
I dropped off my vehicle on time for a 10:00 appt. for an oil change; it wasn't ready till almost 3:00. What good is an appt?
Business response:
We understand how valuable your time is and regret that your visit did not meet the level of efficiency we aim to provide. Our team works hard to keep appointments running smoothly, and feedback like this helps us continue improving the experience we deliver. Please reach out to Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@vtaig.com so we can connect directly.
Taking my 2924 Blazer for its regular services,I was not notified that my tires were in the yellow until one needed replacement. Also I received an enormous list of maintenance issues, they will be costly. My issue is during those services none of these maintenance issues were mentioned.
Business response:
We recommended replacing all four tires because your vehicle is equipped with an all-wheel drive system. With AWD vehicles, even a small difference in tread depthgreater than 2/32 of an inchbetween tires can place unnecessary strain on the drivetrain and potentially lead to costly powertrain repairs over time. Since one of your tires could not be repaired, replacing all four helps ensure consistent performance and protects the integrity of your vehicle's AWD system. Our goal is to provide you with the information you need to... read more
I would not recommend this service department. I brought my vehicle in for a significant stumbling/trembling issue that occurs after driving for several minutes. Based on their diagnostic assessment, I authorized over $6,000 in repairs, including work related to misfiring components and timing. After picking up the vehicle, the original issue is still present and has continued to worsen with additional driving. The problem was not resolved. When I returned so the team could experience the issue, I was told it may be somethin... read more
Business response:
We understand your concerns and appreciate the opportunity to address them. At the time of your visit, your vehicle presented with timing chain and EVAP system fault codes, along with maintenance needs including spark plugs, ignition coils, and a fuel injection service. We have photo and video documentation from the repair process that supports the condition of the components at that time. You approved the recommended repairs, and we completed the work to address those concerns. When the vehicle was returned to you, the timi... read more
I liked that they finally got my car fixed, I didn't like the customer service and communication on how they handled the service. And after all the miscommunication I still wasn't courtesy 5 dollar off or nothing. Then after having my car over a week , I had to bring it back because the the car still wasn't fixed right . The tech left some wires loose .Customer Service means a lot
Business response:
We value feedback regarding communication, service quality, and overall follow-through. Our team remains committed to ensuring repairs are completed accurately and that customers are kept informed throughout the process. We continue to focus on improving consistency and attention to detail across all service interactions, reach out to Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@vtaig.com.
Poorly organized. Not convinced service is fully accomplished.
Business response:
Ken, Our goal is to build lasting relationships with our customers. Our Customer Relations Manager will reach out shortly to discuss your comments and see how we can better assist you with your concerns. In the meantime please don't hesitate to reach out to Kim Kloth at 816-648-1093.
It was all fine except the hidden "doc fee" and the gamesmanship at the end. It took an hour longer than it needed to.
Business response:
We're glad your overall experience was positive. We understand your concerns about pricing transparency and the time involved in the process. Your feedback helps us identify areas for improvement, and we appreciate you taking the time to share your experience with us at Van Cadillac of Kansas City.
I thought your guy checked air filter,but your guy didn't put cap back
Business response:
Tuan, Please bring the XT5 back into us so that we can get the cap put back on and address your concern with our technician. You have been a long time customer and we truly appreciate your business. We apologize for any inconvenience this may have caused. Call Kim Kloth at 816-648-1093 and she will make sure you are taken care of promptly.
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.6 star rating with 2,198 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is open now. It will close at 6:00 p.m.