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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
THEY LIE! THEY LIE! THEY LIE! They are the worse!
They Didn't Fix The Whole Problem with my Truck. When I Got it Home, It would Not start. I had to call Triple A and Replace The Battery.
The service Tech would not return calls unless I asked to talk with manager. I was finnaly able to work thru GM's parts division to get the parts to your Dealership. I baught a car from you 15 years ago and had terrible service then and never returned. Since 2010 I have purchased around ten vehicles and have never considered going to your dealership. I have also told people I would never use your dealership. I think you do a diservice to GM with the experiences I have had.
Once again I came in for an oil change and wanted them to look at a couple of warranty items. Needless to say they didn't get to the warranty item so I had to make another appointment. I had to take off work that day. I work a second shift so coming in early was difficult for me. When I called that night they still had not worked on my car so I came in the next day to pick it up. A loaner car has never been offered and Van Chevrolet makes it extremely difficult to get warranty work done. I'm a general motors employee and I w... read more
Business response:
Thank you for sharing your feedback. We understand your frustration and sincerely apologize for the inconvenience you experienced with the warranty items and service scheduling. To address your concerns and ensure we can improve your future experiences, please contact Kim Kloth, Customer Relations Manager, at 855-971-8381 or kkloth@kcchevycad.com. We value your business and hope to have the opportunity to resolve this matter.
Have had my car serviced here ever since I purchased it . Was totally satisfied until now when I made an appointment to do a ride along with an intermittent transmission problem. Also had another appointment to work on it if it had an issue, if not, change the fluid. Left the car after they rode in it and they were not sure of the problem.Needed to be checked. I agreed to pay $150. Charge if it needed it. They had my car 2 full days with an appointment and never touched it. Got the runaround when I called. I picked the car u... read more
Business response:
Thank you for taking the time on the phone with me today. Again, I apologize that are communication wasn't up to what you have been used to in the past. Please in the future call Malik or myself to discuss any concerns and we can usually make all parties happy. Again, if you need anything in the future, please don't hesitate to reach out to me personally. Sincerely, Kim Kloth 816-648-1093
I notified the service department prior to bringing my vehicle in for service that I had THREE doors with door lock issues, the two front doors & the back left door. After picking up my car, only the two front doors were fixed and now I'm left with a back left door that is still broken after paying a lot for my service! I said ALL 3 doors had issues, but they said they tested it but could not reproduce the problem. I reproduced the issue the same night after picking up my car. I was never given the option to fix or not fix t... read more
Business response:
In regard to your vehicle concerns. We could only duplicate and diagnose the front doors. Both rear doors worked for us at the time we had the vehicle- my Certified GM Tech and the advisor both went back and tried multiple times to get the rear doors to fail however they both worked at the time. We only can fix what we can diagnose. I was told we did explain if the rear doors stopped working to bring it back. Please reach out and we can get that back in. We will have to be able to duplicate the concern. All GM parts replacem... read more
When I called to order a new transmitter and key for my 2023 trailblazer I was told I needed to and make a service appointment. So I did. When I showed up all they literally did was order the transmitter and key because it wasn't in stock, which in my opinion could have been done over the phone instead of me driving across town to a service appointment that wasn't needed. When my transmitter and key did come in a week later I had to come back to the dealership and then it took nearly 2 hours for them to program the transmitt... read more
Business response:
We sincerely apologize for the inconvenience you experienced with your recent visit to our dealership. Please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com to discuss your experience further so we can ensure that any remaining concerns are addressed promptly. We appreciate your feedback and the opportunity to make this right.
They did a terrible job changing my oil when I opened my hood there was oil all over my engine, battery everywhere. I was so angry I took it to my mechanic and he cleaned it up!
Business response:
Our goal at the dealership is to provide exceptional customer service to every customer. When you brought your vehicle in for an oil change, you mentioned an engine light and an oil-burning smell. Before proceeding with the oil change, we discussed these concerns with you, but you declined any diagnostics at that time. During the oil change, our mechanic documented and sent you information regarding oil leakage and smoke in the exhaust. Again, you declined further diagnostics. The oil residue on your engine was from before t... read more
Brand new 2024 Cadillac. Someone left the air intake cover off during service. Two days later, the car went into reduced engine power. Now it's back at the shop. They had to call a GM engineer in to figure out what is going on. Very uncaring staff. No sense of true compassion and zero effort to make things right other than the bare minimum obligation they have to attempt to fix the car. Called us to come pick the car up because it was fixed. We got there and the check engine light was still on. No offer of a loaner or anythi... read more
Business response:
Our goal here is to take great care of our customers and get their vehicle taken care of on their first visit. I think I spoke with your wife after the service and she never mentioned that ya'lls engine light was back on. If it is on we would be happy to get the vehicle back in to see what the concern is. In the past the reduced engine code detected that an over the air update had been performed and not completed. We recommend to all customers not to do those but to bring in because if it is not finished it will shut down th... read more
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.6 star rating with 2,198 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is open now. It will close at 6:00 p.m.