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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Poor communication and very much help.
Business response:
We value feedback regarding communication, as clear and supportive interactions are an important part of the service experience. Our intent is to be responsive and provide useful guidance throughout each visit. Comments like this help reinforce the importance of consistency and attentiveness. For further discussion, please contact Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@vtaig.com.
I only bring my car into Van and someone the last time put the lug nuts on wrong which stripped the studs. Because my car wasnt driven for half of 2025 because I had knee replacement surgery. I was told even though they were the last ones to work on my vehicle it was out of warranty so I had to pay for their screw up. So my oil change and tire rotation that should have been about 100.00 cost me 400.00.
Business response:
Dear Customer, Our records indicate that your vehicle has not been serviced at our facility for approximately one year and three months, during which time it accumulated 7,394 miles. We were informed that the vehicle was taken to another repair facility where the wheels were repaired and rotated. Based on our assessment, the damage appears to have resulted from improper wheel rotation performed during that visit. As such, we recommend contacting the previous repair facility to inquire whether they would be willing to reimbur... read more
2.75 hour for a scheduled oil change and alignment. Ridiculous
Business response:
Bryan, Thank you for your business. We looked into your concern sorry that you felt we didn't do the work in a timely manner. When you came in you also decided to go ahead and get a 4 wheel alignment done at the same time. The advisor informed you that this would add to the original time. Typically just an oil change and rotate we hope to have the customers out within an hour up to and hour and a half. During this time we also do a multipoint inspection that give you a free health report on your vehicle. If you wish to discu... read more
I made my appointment a week in advance. Dropped my car off on Monday, went to get it on Friday and they hadn't even done the inspection!
Business response:
Thank you for sharing your experience. We understand how inconvenient it is to schedule an appointment and have the service not completed as expected. Timely and reliable service is important, and your feedback highlights an area where our processes did not meet expectations. If you would like to discuss this further, please contact Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@vtaig.com so we can review your experience and address any concerns.
Horrible experience Scott was not helpful at all I felt took.
the bill I got from you said that the tire pressure had been checked and tires properly filled. when I brought up tire pressure on my dash, I saw that ALL tires haad 29 psi, so I had to turn around and go back to service to get it done properly. NOT GOOD
Did not address the main issue we can in for. Completely missed the check engine light.
Two hours for an oil change is too long.
Took over 2 hours to get Zack teck applied.TV didn't work and no coffee in waiting room.
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.6 star rating with 2,198 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is open now. It will close at 6:00 p.m.