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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The mob. Rip offs not honest. No moral compass run away before you become victim
Business response:
We need more context to your concerns. Was this a concern you brought your vehicle in for or is this a concern not addressed on your visit?We have no reason to be dishonest with our customers and we do care about the work that comes out of our shop.Please reach out to our Service Management team and we will be happy to discuss your concerns and evaluate the situation.Kim Kloth, Customer Relations Manager, 816-648-1043
They suck!!!! Do not go here! Go to another Cadillac dealership!
Business response:
We are truly sorry to hear about your experience, and we take your feedback seriously. We do strive to take great care of our customers and get their vehicles fixed on the first visit. Without more information we aren't able to address your concerns.Please feel free to reach out to Kim Kloth, our Customer Relations Manager at 816-648-1093. Sincerely, Van Cadillac Management Team
Called the company and my concern was dismissed twice. The person answering the calls was transferring me without advising I was going to be put on hold. Eventually when someone picked up my call they did not provide the right guidance.
Business response:
Colorado Customer, If you have questions that still need to be answered please reach out to our Customer Relations Manager, Kim Kloth. You can reach her at 855-971-8381. Without more information from you we can't determine exactly what happened. We do put customers on hold when trying to get them with their specific person or department before just blindly transferring to a voicemail. We believe live conversations are better than messages. Sincerely Van Service Management Team
ease of appointment and fast service
Business response:
Dear Customer, Would you please reach out to our Customer Relations Manager, Kim Kloth at 855-971-8381 in regards to your experience. You left great comments which we truly appreciate but gave us a 1 on the Star rating. If this was a mistake would you go in and change that to a 5 Star rating. If not a mistake please reach out so we know how to better take care of you in the future. Van Service Management Team
The Blazer was there over a day and didn't get looked at. Going alse where.
Business response:
Without more information it is hard for us to address your concerns. From the comments it does look as if we needed to diagnose an issue. Those usually take 24 hours for us to do. If you could reach out to our Customer Relations Manager, Kim Kloth she would be happy to look into your concerns with time to diagnose. You can reach her at 855-971-8381. Thank you Van Service Management Team
DONT BUY A CAR HERE! DONT TRUST THEM! I JUST SPENT 18K ON A CAR, AND WITH IN 24 HOURS IT WAS LEAKING ALL OVER MY DRIVEWAY. TURNS OUT THE TURBO CHARGER WAS LEAKING AND NEEDED TO BE REPLACED. WHICH WOULD COST ME ANOTHER 3K. THEY REFUSED TO REFUND MY MONEY OR HELP IN GETTING IT FIXED! Understand I work hard for my money, and my elderly mother even helped on this purchase as a birthday gift! WE PAYED IN FULL! Buying a car should of been an exciting and happy experience!
I would never buy another vehicle from here. The experience has been a nightmare from beginning and continues. I went there with the hopes of buying a good quality used car since they have been around forever. Boy was I wrong! I believe there was or is something shady going on there. I'm not for sure the car they sold me they actually owned. Had problems getting the title from them. Kept calling but never got any return phone calls. Come to find out most people I dealt with was no longer there. We're talking in a matter of a... read more
Service department stated there was malfunction with my car that did not exist and wanted to charge me $2200 to fix this non-issue.
Horrible experience took 3 trips , 7 hours and $350 to replace tire on truck with 5000 miles. Thursday tire leaking. Say they have to order tire . Had new tire put on Friday. Truck sat weekend Monday morning flat tire again back to dealership. They ask where are you parking because this tire has hole in sidewall also. Find out the original tire put back on Friday. Then try to tell me they didn't charge me. Had to pull account to prove they did charge No compensation nothing. Never again
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.6 star rating with 2,198 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is open now. It will close at 6:00 p.m.