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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Poor communication. They had my car for 2 days but couldnt get the part in. Had to take car back a week later. I called and asked for him to call me back leaving my numb. He chose to look up my husbands number and called him instead. He said we were playing phone tag but no message was ever left on my phone. I felt lied to my face regarding this communication issue. I called 4 times leaving 2 messages and never heard back. He tried to give me his personal phone number at check out but he should be checking his system for pho... read more
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Subuaru was not impressive at all
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Car still making noise from the actuator.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
They recently had my car an entire week to fix 3 things: an oil change & cabin filter replacement, replacement of a couple external trim pieces, and a THIRD attempt to address an earlier issue that wasnt repaired correctly on their first 2 attempts, but they still had the audacity to charge me $240 for it. If youre a woman, question EVERYTHING they tell you, and do your research. They told me I needed my brake fluid changed on one of my first visits, although I had it changed elsewhere earlier that year, before I moved to KC... read more
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
After dropping my traverse off for a 9am appointment, got there at 4pm after work and the service department hadnt touched it, waited 45 minutes for them to finish, then noticed scratches and mark on high polished aluminum wheels, the whole place has a depressing vibe , bought it here but wont go back for overpriced service
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
They had to reschedule my appointment for my 2021 Silverado from Thursday to Monday. I dropped it off Sunday night for a 9am appointment on Monday and they couldnt get it finished until Tuesday. They didnt wash my vehicle or offer a courtesy vehicle.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
They out right lied to us to get us there. We took off work and drove 45 minutes to dealer. They had sold car 4 days ago but yet still made sure to confirm our appointment 2 times after the fact. If they will lie just to get us there, I definitely wouldn't trust them with your business.
I had an oil change and was told that I was going to need a new thermostat, which was a several hundred dollar job. I was told by the service writer to get it fixed before the weather turned consistently cold. When I set an appointment to do this a couple of weeks later, no one knew what I was talking about and the service writer was no longer working there. I was encouraged to keep my appointment on my HOLIDAY DAY OFF and they would find out just what I needed to have done. After being told that they had no record of the se... read more
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Horrible I was charged 490 dollars for a issue with oil pressure only to still have to go to another shop after
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.5 star rating with 1,781 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is closed now. It will open tomorrow at 7:00 a.m.