This profile has been claimed by the business owner or representative.
Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
When I called to order a new transmitter and key for my 2023 trailblazer I was told I needed to and make a service appointment. So I did. When I showed up all they literally did was order the transmitter and key because it wasn't in stock, which in my opinion could have been done over the phone instead of me driving across town to a service appointment that wasn't needed. When my transmitter and key did come in a week later I had to come back to the dealership and then it took nearly 2 hours for them to program the transmitt... read more
Business response:
We sincerely apologize for the inconvenience you experienced with your recent visit to our dealership. Please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com to discuss your experience further so we can ensure that any remaining concerns are addressed promptly. We appreciate your feedback and the opportunity to make this right.
They did a terrible job changing my oil when I opened my hood there was oil all over my engine, battery everywhere. I was so angry I took it to my mechanic and he cleaned it up!
Business response:
Our goal at the dealership is to provide exceptional customer service to every customer. When you brought your vehicle in for an oil change, you mentioned an engine light and an oil-burning smell. Before proceeding with the oil change, we discussed these concerns with you, but you declined any diagnostics at that time. During the oil change, our mechanic documented and sent you information regarding oil leakage and smoke in the exhaust. Again, you declined further diagnostics. The oil residue on your engine was from before t... read more
Brand new 2024 Cadillac. Someone left the air intake cover off during service. Two days later, the car went into reduced engine power. Now it's back at the shop. They had to call a GM engineer in to figure out what is going on. Very uncaring staff. No sense of true compassion and zero effort to make things right other than the bare minimum obligation they have to attempt to fix the car. Called us to come pick the car up because it was fixed. We got there and the check engine light was still on. No offer of a loaner or anythi... read more
Business response:
Our goal here is to take great care of our customers and get their vehicle taken care of on their first visit. I think I spoke with your wife after the service and she never mentioned that ya'lls engine light was back on. If it is on we would be happy to get the vehicle back in to see what the concern is. In the past the reduced engine code detected that an over the air update had been performed and not completed. We recommend to all customers not to do those but to bring in because if it is not finished it will shut down th... read more
The mob. Rip offs not honest. No moral compass run away before you become victim
Business response:
We need more context to your concerns. Was this a concern you brought your vehicle in for or is this a concern not addressed on your visit?We have no reason to be dishonest with our customers and we do care about the work that comes out of our shop.Please reach out to our Service Management team and we will be happy to discuss your concerns and evaluate the situation.Kim Kloth, Customer Relations Manager, 816-648-1043
They suck!!!! Do not go here! Go to another Cadillac dealership!
Business response:
We are truly sorry to hear about your experience, and we take your feedback seriously. We do strive to take great care of our customers and get their vehicles fixed on the first visit. Without more information we aren't able to address your concerns.Please feel free to reach out to Kim Kloth, our Customer Relations Manager at 816-648-1093. Sincerely, Van Cadillac Management Team
Called the company and my concern was dismissed twice. The person answering the calls was transferring me without advising I was going to be put on hold. Eventually when someone picked up my call they did not provide the right guidance.
Business response:
Colorado Customer, If you have questions that still need to be answered please reach out to our Customer Relations Manager, Kim Kloth. You can reach her at 855-971-8381. Without more information from you we can't determine exactly what happened. We do put customers on hold when trying to get them with their specific person or department before just blindly transferring to a voicemail. We believe live conversations are better than messages. Sincerely Van Service Management Team
ease of appointment and fast service
Business response:
Dear Customer, Would you please reach out to our Customer Relations Manager, Kim Kloth at 855-971-8381 in regards to your experience. You left great comments which we truly appreciate but gave us a 1 on the Star rating. If this was a mistake would you go in and change that to a 5 Star rating. If not a mistake please reach out so we know how to better take care of you in the future. Van Service Management Team
The Blazer was there over a day and didn't get looked at. Going alse where.
Business response:
Without more information it is hard for us to address your concerns. From the comments it does look as if we needed to diagnose an issue. Those usually take 24 hours for us to do. If you could reach out to our Customer Relations Manager, Kim Kloth she would be happy to look into your concerns with time to diagnose. You can reach her at 855-971-8381. Thank you Van Service Management Team
DONT BUY A CAR HERE! DONT TRUST THEM! I JUST SPENT 18K ON A CAR, AND WITH IN 24 HOURS IT WAS LEAKING ALL OVER MY DRIVEWAY. TURNS OUT THE TURBO CHARGER WAS LEAKING AND NEEDED TO BE REPLACED. WHICH WOULD COST ME ANOTHER 3K. THEY REFUSED TO REFUND MY MONEY OR HELP IN GETTING IT FIXED! Understand I work hard for my money, and my elderly mother even helped on this purchase as a birthday gift! WE PAYED IN FULL! Buying a car should of been an exciting and happy experience!
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.5 star rating with 1,847 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is closed now. It will open tomorrow at 7:00 a.m.