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Van Cadillac of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very bad service. I don't think i will use them again. They messed my truck up. they broke my oil pan bolt and wants me to pay for their mstake.
I gave the salesman a budget, the salesman brought in his boss to strong arm me. Very unprofessional. I wish I hadnt purchased here.
Business response:
We sincerely regret that your experience was less than perfect. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
The car is a 2020 and they said I need a New motor
Quick talking non listening pushy guys. Loud and the whole area can hear them peer pressuring buyers.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
There was no communication on what was going on with my service.
Business response:
Thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com with your name so that she can address your concerns.
My 2021 CT4 was found to be leaking oil during inspection ... a 14-hour repair was needed. They kept my car for 9 days with little to no communication at all. I had to change rental cars because only one extension was allowed. The service advisor was never available for immediate support. Warranty coverage will pay for the two rental cars I used (I hope). Very poor communication and not a good experience.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Was told I would have a loaner when I scheduled the appointment the. Told when I got there they havnt had loaners in months.
Business response:
Thank you for your feedback. Customer service and transparency are extremely important to us. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
After the car was returned from the tire rotation, both front tires were below recommended psi level and one valve stem cap was missing.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Made an appointment. Dropped off before 8:00. Called at 2:00 for status update; report was "not yet inside for services, will need to keep overnight." Very poor communication.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Frequently asked questions about Van Cadillac of Kansas City
How is Van Cadillac of Kansas City rated?
Van Cadillac of Kansas City has a 4.5 star rating with 1,781 reviews.
When is Van Cadillac of Kansas City open?
Van Cadillac of Kansas City is closed now. It will open tomorrow at 7:00 a.m.