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Van Chevrolet
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Vehicle did not come as promised. Damage to the vehicle and marks on carfax where not conveyed as they should be. Got to finance and they tried to scam 2200$. Interest rate and payment discussed prior to my 3 hour drive was not what I received when I showed up.
Business response:
We appreciate you taking the time to share your concerns regarding your recent vehicle purchase experience. We aim to provide transparent information on vehicle condition and financing details so customers can make fully informed decisions. We value the opportunity to review the points you’ve raised and clarify any discrepancies that may have occurred during the process. Please reach out to Becky or Anna from our Customer Relations Department at (480) 348-8394 so we can address this matter further.
Good experience in the beginning. Lied about the carfax report. Finance tried to added $2200 to my extended warranty plan without notifying me. When called out they denied it but fixed it to original price. I drove 3 hours to happily make car deal and the 3 hour drive home felt like i was stolen from.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding transparency, financing, and the warranty process. We strive to provide clear, honest communication and a fully transparent purchase experience from start to finish. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact Daniel Sanchez, our Service Director, at customerrelations@vanbuickgmc.com.
2021 GMC Canyon 2 WD. I will never again purchase a vehicle from this dealership. 2 reasons. First, every time my truck needed service, no technician was available at that time. Second, selling me a service contract to Gap was a bunch of xx since Gap pays nothing when the vehicle is totaled in a wreck. Gap is a total scam, and finance department does not seem to care that they have sold the customer something that cannot be used.
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding service availability and the finance products offered during your purchase. We strive to provide timely service support and clear, transparent information regarding all protection products. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact our Service Director, Daniel Sanchez at customerrelations@vanbuickgmc.com.
Ron Daly should lose his job. My credit score went down 45 points because of him
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding the sales process. We strive to provide a transparent and professional experience for every customer and understand the importance of clear communication when discussing financing matters. We appreciate you bringing your concerns to our attention, as feedback like yours helps us evaluate and improve our customer experience. Please contact Becky or Anna from our Customer Relations Department at customerrelations@vanbuickgmc.com.
Jerks put a trip on my vehicle and won't remove it called several times they are avoiding my request do not buy from this dealership
Business response:
We are disappointed to hear about your recent experience and the concerns shared regarding your vehicle and follow-up communication. We strive to address customer inquiries in a timely and professional manner while ensuring all matters are properly reviewed. We understand how important clear communication and resolution of concerns are to our customers. We appreciate your feedback as it helps us evaluate and improve our overall customer experience. Please contact our Service Director, Daniel Sanchez at customerrelations@vanb... read more
I have photos and texts on the deal made. And a photo of Gaith with the key in his hand saying sold.Sent everything required that he asked for. Overnight,is all it took to get more money out of me.
My experience with Van Chevrolet has not been good. I purchased a 2025 Hummer in March and have had nothing but problems. I have had it in for service twice with issues still not being resolved. What is even more frustrating is that no one seems to care. The staff member who checked me in for my last service acted like he didn’t want to be there , never made eye contact and seemed rush to get me out of service bay. I have asked for a service manager several times to no avail. I spoke with someone named Drew in sales who gave... read more
Business response:
We are disappointed to hear about your recent experience and the feedback shared regarding communication, follow-up, and service outcomes related to your vehicle concerns. We strive to provide attentive support and timely resolution throughout every step of ownership and service visits. We value all feedback as it helps us review internal processes and improve consistency across departments. We would appreciate the opportunity to work toward a resolution and further assist with your concerns, please contact our Service Manag... read more
Don't promise what you can't deliver and be transparent and very poor customer service. Don't value every single customer and biased towards skin of color maybe. Don't judge a person externally.
Business response:
We are disappointed to hear about your recent experience and the feedback shared regarding communication, transparency, and overall customer service during your visit. We strive to treat every customer with fairness, respect, and consistency while maintaining clear expectations throughout the service process. We value all feedback as it helps us review internal practices and improve the overall experience for all customers. Please contact our Service Manager, Adam Womboldt, at customerrelations@vanbuickgmc.com to discuss thi... read more
I was made an offer on 500 dollars down,490 per month payment on a 2020 Santa Fe. Signed the paper work. Now they want more money
Business response:
We recognize how important it is for all agreed terms to be clearly understood and consistently communicated throughout the purchase process. Our team reviews signed agreements carefully and works to ensure all financing details are accurately reflected in the final structure of the deal. Situations involving post-signing adjustments are taken seriously and handled through proper review channels to ensure clarity for all parties involved. Please reach out to Becky or Anna in our Customer Relations Department at customerrelat... read more
Frequently asked questions about Van Chevrolet
How is Van Chevrolet rated?
Van Chevrolet has a 4.1 star rating with 7,716 reviews.
When is Van Chevrolet open?
Van Chevrolet is closed now. It will open tomorrow at 7:00 a.m.