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Van Chevrolet
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Easy. Good. .......... . Z w w w w ex d w r g g I d s g
Business response:
We greatly appreciate your feedback and are delighted to hear that your experience with us was straightforward and positive. It's wonderful to know that we were able to make the process simple for you. Your satisfaction means everything to us, and we're thrilled that we could provide you with the good service you deserve. Thank you for choosing us, and we look forward to serving you again in the future.
Very helpful and respected people. But we just purchase a GMC Yukon that it's worth more than 70k. They promised us that they were going to fix cracked windshield and fix a sliced tire. We purchase a GMC the 28th of November and it's the 15th of December and we haven't heard anything back or they haven't answered our Phone calls. I HOPE THIS GETS FIXED ASAP.
Business response:
Your concerns are noted, and we understand your frustration. The lack of communication you described is certainly not the level of service we strive to provide. We recognize that you appreciated the helpfulness and respect shown by our team initially, and we want to ensure that same level of care extends to honoring our commitments. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address your concerns and work towards a resolution.
Salesman Cameron Loomer is uncommunicative and irresponsible. This dealership somehow lost the second key to the new car I purchased. First I’m told it would be shipped to my address, then I was told they would send a key guy, and no response. They don’t care to partake in my problem. Shady tactics are used here like withholding your car keys so you feel trapped into making a deal. The finance department can’t take no for an answer after declining their platinum coverage multiple times. Despite all this the new car is nice. ... read more
Business response:
Your feedback is important to us and we understand your frustration. It's clear that the process has not met your expectations. While we're pleased that you're happy with your new vehicle itself, we know that the overall purchasing experience matters just as much. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address these issues directly and work towards a resolution.
Easy to deal with Ron but finance guy’s demeanor changed noticeably when I made it clear I didn’t want to purchase an extended warranty
Business response:
We deeply cherish your feedback about your experience with us. It's wonderful to hear that working with Ron went smoothly and that you found the process straightforward. We understand that purchasing decisions, especially regarding additional coverage options, are personal choices that deserve respect throughout the entire process. Your observations help us ensure that every team member maintains a consistent and professional approach regardless of the products customers choose. We appreciate you taking the time to share you... read more
Worst buying experience I’ve had with a new vehicle. I chose the 3 year 0% option on a new truck and could see obviously the didn’t like that. Salesman (Reggie Pointdexter) finance guy and sales manager all made mention of it. Sales manager (Scott Daly) even saying “you don’t mind the big boy payments I see, you own a business?” What a joke. No way to talk to a customer. I contacted them about the truck I saw online. They did nothing for the sale. Salesman didn’t have any time for me it seemed. I’ll never go back. A week aft... read more
Regi Poindexter in sales was great 🙂 The problem I am having is when the vehicle was delivered it did not have the window tint and the door guards installed. I paid for them but they are not on the vehicle. I asked for a refund. I have left messages for the Danny the general sales manager but he has not returned my calls. Totally disappointing with the lack of service. I have bought 5 vehicles from the dealership but this will be my last.
Business response:
Thank you for bringing this to our attention. We understand your frustration and are sorry to hear that you feel this way about the service you've received. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can work to resolve this matter promptly.
steve trade appraiser and Colby used car manager are jokes of people. they gave me a price for my car and than they dropped it by 6k because i decided to look at a different vehicle. do not business at this dealership, i've purchased a few vehicles from here and they have gone down hill since they started getting new management DO NOT DO BUSINESS HERE
Business response:
We are concerned to hear about your experience, and we understand your frustration. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss this situation further and work toward a resolution. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address your concerns directly.
This was a very unpleasant experience for me. The dealership misrepresented several items, creating delays confusion, and ultimately my not purchasing the vehicle for a lack of confidence in anything they were saying or promising to do. They have many poor reviews elsewhere, which I should've checked in retrospect prior to even contacting them, but fortunately I got out and feel like that was the best decision for me to not purchase from this dealership because of the way I was treated. in addition, no one really seemed to c... read more
Business response:
We’re very sorry to hear about your experience and that the details regarding financing and shipping did not meet your expectations. That’s not the level of transparency or service we strive to provide. We’d like the opportunity to learn more about what happened so we can address your concerns directly and make things right. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com
Worst dealership ever BUYER’S BEWARE! !!!! Bought a truck from out of town salesman hid damage on the truck from me until the truck showed up with thousands of dollars worth of damage on it. Plenty of text and videos of him saying there was none definitely taking this one to court..
Business response:
It’s never our intention for a customer to feel misled or dissatisfied with their purchase, especially when buying from out of town. We take concerns about undisclosed damage very seriously and want to make sure this is looked into thoroughly. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
Frequently asked questions about Van Chevrolet
How is Van Chevrolet rated?
Van Chevrolet has a 4.1 star rating with 7,679 reviews.
When is Van Chevrolet open?
Van Chevrolet is open now. It will close at 9:00 p.m.