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Van Chevrolet
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I didn't want to leave even one star for this review because of the HORRIBLE sales department at Van GMC. I ordered a 2026 GMC Yukon Denali Ultimate to be built from the factory so I could use my Family & Friends GMC Discount. As the delivery date got closer, I was told that there were a LOT of interested buyers in the vehicle I had ordered, even though my name was clearly on the order. Two weeks before it was scheduled to be delivered from the factory, the dealership salesman and manager reached out to me to go over the pri... read more
Business response:
We are disappointed to hear about your experience with the ordering process and we understand your frustration. What you've described is not the straightforward buying experience that we strive to provide. For further discussion about your experience, please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
I was very happy and rated @ 99% . few days later I was caught off guard I got a call from guy named JALEN ,I think a sales manager. Saying WHY DID YOU GIVE ME A BAD SURVEY YOU COST ME $2500! wow I was lost for words for a moment and had to try and explain that I was happy with Franco, Ahmad etc.tried hard to remember exactly how I wrote my survey and wondering why he thinks I rated them poorly when I didn't? THIS CALL FROM JADEN AND THE WAY HE PRETTY MUCH YELLED AT ME AND SAID I COST HIM TO LOSE $2500 ruined my feelings abo... read more
Business response:
We are delighted to hear that you had such a positive experience initially and rated your visit at 99%. It means a great deal to us that Franco, Ahmad, and the rest of our team worked hard to provide you with excellent service during your pickup purchase. We understand how disappointing it must have been to receive an unexpected follow-up call that changed your feelings about your overall experience with us. Your feedback about this interaction is valuable, and we take situations like this seriously. The professional manner ... read more
I was told that from manager that they were going to discount $2k from the truck, and when they finally sent me the contracts to my email they only put a $1000 as Rebate Donovan the financial guy before consult me he put the loan on my personal credit when the deal was supposed to be done on the business credit, the truck had an issue within the first night that I drove it back even though it was a new truck, and they ran their tests.they kept it for 3 days They took week and a half to finally get me set up with the bank und... read more
Business response:
We regret that your purchase experience did not reflect the clear communication and timely support we aim to provide. Our intent is always to ensure financing and contract details are handled accurately and efficiently, and feedback like yours helps us review these processes. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com if you would like to discuss this further.
Worst Dealer ever! Nothing but, problems with our recent purchases. The General manager asked for a chance to make it up to us due to a recent NIGHTMARE deal with them. Then they doubled down on the xxxx. They did not trade in our Leased car as we that we traded in, They turned it in at lease end. Causing GM to come after us for lease end value payments and fees
Business response:
We’re sorry to hear that your experience did not reflect the smooth, professional process we aim to provide. Our intent is always to clearly communicate trade-in and lease terms and work toward resolutions that respect customer expectations, and feedback like yours helps us review these processes. Please contact our Service Director, Daniel Sanchez at customerrelations@vanbuickgmc.com if you would like to discuss this further.
I recently purchased a vehicle through OVE from this dealership and received an official confirmation email congratulating me on the purchase. Unfortunately, the following day, I was informed that the dealership had changed their mind and sold the car elsewhere, despite the confirmed sale. This experience was highly unprofessional and disappointing. As a buyer who relies on the integrity of the auction process and confirmation communications, this action reflects a serious lack of accountability and transparency. I hope the ... read more
Business response:
We take your feedback seriously and understand your disappointment. Your experience fell far short of the professional standards we strive to maintain. We understand that reliability and transparency are essential in building customer confidence and we value your feedback as it helps us identify areas where our processes could use improvement. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can discuss this matter further and work toward a resolution.
I really wanted to give these guys the benefit of the doubt and let them resolve the issue I am having but they are still giving me the run around for almost a month now. I bought a used car that had undisclosed damage, the driver door had been keyed. When the vehicle arrived I could not get a hold of anybody, the truck driver didn’t speak English that delivered it, so I accepted the delivery since I live on the other side of the country and was unsure of what to do. The dealer blamed it on the shipper, and when the shipper ... read more
Business response:
We aim to provide clear communication and support when issues arise after a vehicle purchase. Our intention is always to work with customers to resolve concerns fairly and promptly, while keeping them informed throughout the process. Feedback like yours helps us reflect on how we can improve responsiveness and accountability. Please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com if you’d like to discuss your experience further.
Good enough that i purchased a vehicle No This brings my experience down. Forced praise is xxxxxxxx
Business response:
Your positive feedback is incredibly valuable to us. We're thrilled that your experience was strong enough to lead to your vehicle purchase. We understand that being pressured for feedback can feel frustrating and diminish an otherwise positive experience. Your honest perspective helps us ensure that our follow-up processes feel genuine rather than forced. We truly appreciate you taking the time to share both the positive aspects of your visit and areas where we can improve our approach.
Horrible service department. Do your self a favor and DO NOT purchase a GMC or any vehicle from here!! Service sucks!!! They want to hold your vehicle for a minimum of two days if you need to run a diagnostic. One of the front managers said I challenge you to find a dealer in the valley that is different. I came from owning Toyota’s and never once had to leave my vehicle for two days for a diagnostic. He said Toyota is different. LMAO!! First it’s find a dealer maybe he meant GMC dealer…. I bought a 80k brand new truck and t... read more
Business response:
We are disappointed to hear that you feel this way about your experience. We take your concerns seriously. No customer should ever feel unwelcome or questioned about bringing their vehicle to us for service. Your feedback helps us identify areas where we can work to improve our customer service standards. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact our Service Manager, Adam Womboldt at customerrelations@vanbuickgmc.com so we can address these concerns pr... read more
No contestan ya que te vendiron…Muy mal servicio al cliente. No estoy contento c
Business response:
Your concerns are noted regarding the communication challenges you experienced after your purchase. We understand your frustration. The situation you've described does not meet the standards we strive for. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address your concerns directly and work toward a resolution.
Frequently asked questions about Van Chevrolet
How is Van Chevrolet rated?
Van Chevrolet has a 4.1 star rating with 7,679 reviews.
When is Van Chevrolet open?
Van Chevrolet is open now. It will close at 9:00 p.m.