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Van Chevrolet
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Took almost 3 weeks for them to issue my check They didn’t do a good job on pre inspection for the truck.
Business response:
We understand how frustrating delays and unmet expectations during the vehicle purchase process can be. Our team works hard to provide timely communication and thorough vehicle preparation so customers can feel confident in their experience with us. We value this feedback and would appreciate the opportunity to learn more and offer additional assistance. Please contact Becky or Anna from our Customer Relations Department at customerrelations@vanbuickgmc.com.
Very un organized, after purchase the communication went dead. They lost track of finances, car was not ready when I was told to puck-up. The car was not prepared properly at puck-up. Temp plates not on the truck.
Business response:
We appreciate your feedback regarding your vehicle purchase experience and understand your concerns about communication and vehicle preparation at the time of delivery. Our team remains committed to improving coordination between departments and ensuring all vehicles are properly prepared and ready at the agreed pickup time. We value the opportunity to continue enhancing the overall customer experience. Please contact Becky or Anna from our Customer Relations Department at customerrelations@vanbuickgmc.com.
Sold me a car they told me was pristine condition in a video. When we arrived at the dealership, the so called pristine condition car had a significant dent on the engine hood compartment area. They had no answer when i asked them about it. Car also had only one key fob; not two! Was never told that either. With the online photos and emails none of those items were ever mentioned. Dealership was over two hours away. Very disappointing the way they handled the situation. We did purchase the vehicle and will now have to have t... read more
Business response:
We are disappointed to hear about your recent experience and understand the importance of accurate vehicle representation and clear communication throughout the purchasing process especially when customers are traveling a significant distance. We also understand your concerns regarding the vehicle condition and key availability not matching what was expected based on prior information. Feedback like this is taken seriously as we continue working to improve transparency consistency and overall customer experience. Please cont... read more
It didn’t seem like nobody knew what they were doing from start to finish
Business response:
We take your feedback seriously and understand your concerns regarding the overall experience. Providing a smooth and well-coordinated process is important, and we are continuously working to improve consistency and communication across all interactions. We would appreciate the opportunity to review your experience in more detail. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com for further assistance.
Great 14 more words 11 more words A a a a a 8 more words
Business response:
We are elated to hear about your positive experience with us! Your enthusiasm really comes through in your review, and we truly value customers like you who take the time to share their feedback. It means so much to our team at Van Buick GMC to know that we provided you with great service. We appreciate your business and look forward to serving you again in the future.
Missing wheel lock was told to go to auto zone they don't have gm style remover stuck with a non removable wheel flat forget it
Business response:
We are disappointed to hear about your experience, as this is not the level of support or problem resolution we strive to provide. We understand how frustrating it is to be unable to address a wheel or tire issue due to missing or incompatible equipment, especially when immediate assistance is needed. Your feedback regarding guidance and service support has been noted, as we aim to ensure customers are properly assisted with the correct tools and solutions. We would appreciate the opportunity to speak with you directly and r... read more
I was called incessantly leading up to my lease expiration. I asked to get rates from specific lenders (PNC, Chase) and was told they would run them and then didn't and tried to give me a much higher rate with their preferred lender, Truist. They then called and texted me the following day asking if I wanted to buy my leased vehicle.
Business response:
We appreciate feedback regarding communication frequency and financing preferences during lease-end discussions. Our team aims to align with customer requests and provide clear information on available lending options so informed decisions can be made. We remain committed to maintaining professional communication standards and a consistent experience. For further assistance, reach out to -Becky or Anna from our Customer Relations Department at customerrelations@vanbuickgmc.com.
They were great when we were being scammed. But when we caught on they became nasty. We were promised 1 thing in writing, yet they ould y follow through on their word.
When they were scamming they were fine, whwn they were caught they were nasty Was promised one thing but they didn't not follow thru on their word
Business response:
Your concerns are noted and we understand your disappointment. We take all feedback seriously, and would welcome the opportunity to discuss your specific situation and work toward a resolution. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can better understand what happened and address your concerns directly.
Frequently asked questions about Van Chevrolet
How is Van Chevrolet rated?
Van Chevrolet has a 4.1 star rating with 7,679 reviews.
When is Van Chevrolet open?
Van Chevrolet is open now. It will close at 9:00 p.m.