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Van Chevrolet
- Car Dealers
- Scottsdale, AZ
About this business
Location details
8585 E. Frank Lloyd Wright Blvd., Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Very disappointed in the communication or lack of communication. Still waiting for the deluxe floor mats that I was to receive due to poor service. I have texted called and left a message. Doubtful I will recommend or ever use this dealership again. Will be posting a poor review on Yelp and Facebook .
Business response:
We appreciate feedback about communication and post-purchase follow-up. Our team aims to remain accessible and ensure all items and commitments are addressed appropriately. We are focused on improving responsiveness and supporting customers throughout their ownership experience. For assistance, please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
If only there was a way to give 0 stars. That's exactly what they earned! Purchased a used car. Promised it would be clean when we came to pick it up - it was not. Then, the vehicle broke down after driving it 180 miles en route home. We opted to fix it where it was broken down, we have message proof from our salesman the repairs would be reimbursed. Sent the receipts - heard nothing. Sent messages - heard nothing. Called and emailed - heard nothing. This has been going on since December. I have reviews in other websites, th... read more
I think what both Luis and Travis the F&I person can improve on is communication. I was offered a good deal but after that - I felt ignored. There were discrepancies in what I was told and why the paperwork reflected. Overall I’m happy with my new truck but truth be told - had they communicated better I would have purchased the extended warranty as well as more accessories.
Business response:
Thank you for your review and for choosing us for your new truck purchase. We're pleased to hear that you're happy with your vehicle and that you found the deal appealing. Your feedback about wanting clearer communication throughout the process is valuable to us. We understand how important it is for customers to feel informed and supported from start to finish, and we recognize that consistent follow-up makes all the difference in creating a positive experience. We appreciate you taking the time to share your thoughts, as i... read more
The vehicle I purchased has the interior dash lights on. This happened at the dealership when we were there. The dealership was closed, but how did they not see that?
Business response:
We appreciate your feedback and value every opportunity to improve the customer experience. Our team strives to ensure all vehicles are thoroughly inspected and ready for our customers. We are committed to maintaining high standards and supporting our guests throughout their ownership journey. For any assistance, please reach out to Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com.
It was a very shady experience. Went in just to look at a 2003 Tahoe with 70k miles. Salesperson(Austin) would not let me leave because he had a bunch more appointments to look at same vehicle. I put $1000 down payment on vehicle and was going to bring $2000 more cash. I just got a call today telling me they found something wrong with the transmission and Tahoe was sent to auction. It feels like the vehicle was sold to someone else. But what can I do? I'm just the consumer. Financing manager also told me to lie to the bank a... read more
Business response:
We aim to conduct every transaction with transparency and professionalism from initial inquiry through final paperwork. Vehicle availability and inspection outcomes can change, and our team works to communicate updates as promptly as possible. Concerns regarding communication and financing discussions are taken seriously and reviewed internally. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address this matter directly.
Pretty quick in and out Was not informed a personal check wouldn't work, surprised the tank on vehicle was almost empty. Didn't get much training other than here are the keys. Late in the day I think people were ready to go home
Business response:
Thank you for your feedback. We're glad your visit was efficient. We apologize for not informing you about the payment method limitation and the low fuel level. We also recognize that you needed more comprehensive orientation with your vehicle. Your comments help us improve our customer service standards.
Very high pressure sales. Was told I have other options to look at but was never given the opportunity to see those optional trucks.
Business response:
We are disappointed to hear that you feel this way about your experience. Your feedback is concerning, as we want every customer to have the opportunity to explore all available choices that might meet their needs. We take these concerns seriously and would appreciate the opportunity to discuss your experience further. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address these issues and work toward a resolution.
But a vehicle with major paint peeling threw out the body was shown to me at night asked to get it fixed they offered to fix small areas with a paint pen. An these areas where there is paint are bad. The truck smelled like pure cigarette smoke. Made me feel bad because they purchased the truck for me an if I didnt move forward they was more worried bout losing money on the truck
Business response:
Your feedback is important to us, and we understand your disappointment. What you've described falls short of the standards that we strive to provide. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can discuss how to address your concerns.
Salesman Anthony Lopez also excellent. Yet after first vehicle lasted 12 days and setting up for second purchase had issues on treatment when attempting to purchase second vehicle.This is when Mikaela stepped in and made things right.
Business response:
We appreciate feedback regarding both positive and challenging aspects of the sales experience. Our team is committed to ensuring that every purchase process is handled professionally and with attention to customer needs. We are encouraged to hear that concerns were addressed and strive to provide consistent service throughout every transaction. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can continue supporting you.
Frequently asked questions about Van Chevrolet
How is Van Chevrolet rated?
Van Chevrolet has a 4.1 star rating with 7,679 reviews.
When is Van Chevrolet open?
Van Chevrolet is open now. It will close at 9:00 p.m.