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Van Chevrolet of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Negligent service advisors I arrived to my scheduled appointment on time. After standing in the service drive for about 10 minutes without being greeted I decided I'd rather have a more focused staff working on my family vehicle. I don't have the time nor the patience for complacent customer service or workmanship.
Business response:
Hello. Here at Van Chevrolet we are not only committed to excellent repairs, but excellent customer service. We are sorry to hear that this was not your experience. We'd love to speak with you and see how we can earn back your trust in the service department here at Van Chevrolet. Please reach out to John Michaels at jmichaels@vanchevroletkc.com or (816) 527-8564.
Car repair Fair and honest I turned in my car. The insurance co said it was a total lost. Van Chevrolet let me retrieve all of my personal items. They told me that they would let me know when the insurance company would come buy. I will bring my new used car there to have it check out
Business response:
Hi, Charles. Thank you for rating us! We're happy that we were able to make everything as easy as possible given the circumstances. Based off the content of your review, you seem satisfied, but if there's something we can do to improve your experience, please give us a call.
Survery takes too long No real true explanation of what was done under recall work.
Business response:
Thanks for the feedback, Dwayne. We're sorry the survey took long. We hope to see you again for regular maintenance - no surveys! -Your friends at Van Chevrolet Cadillac
Service Department I made an appointment on Friday afternoon for Tuesday morning drop off. Arrangements were made to get a ride into work and so far everything went as planned. I received a call after noon that they weren't going to be able to get my vehicle in for service, too busy. I went and picked up my car and will NEVER go back for anything.
Business response:
Hello, and thank you for your feedback. Here at Van Chevrolet, we always try to accommodate our customers and repair their vehicle in a timely manner. Unfortunately, there are occasionally times there are scheduling conflicts and we are sorry for any inconvenience this may have caused. We would love to discuss your concerns and see if we can earn back your trust. Please reach out to us at (816) 527-8564 to discuss.
cpena They had my car for almost 2 weeks and couldn't get it totally reproduce the noise I hear at least 1 time a day when I have it. So I took my cra back and got home and shut my car off and it made the noise. Stopped for a few days and now it's back so next week my car is going back until late it's fixed.
Business response:
Courtney - We're dedicated to providing excellent customer service to all our guests. Thanks for recognizing our effort!
Disorganized, dirty Most dealers use a nice large room meant to make you want their new car, not this place. We walked in and had to find someone in a tiny building that was dirty. It had all the character of an unmaintained dive bar. It was the dirtiest major dealer I have ever been in. We wanted to see one car and "the other people" had the keys. Except it was sold and they left it on their website. They need to spend some of their money on caring.
Business response:
We deeply regret that your recent visit to our store was not a pleasant one. Every facility has its limitations and we try our best to keep our showroom clean and attractive for the benefit of our customers, our employees, and our business. We welcome your feedback and encourage you to contact us at the number below if you would like to discuss anything about your experience. Blake Fanning General Manager Van Chevrolet Cadillac 855-518-8682
Horrlble service department I bought a 2012 Sonic from another dealership and purchased a 2 year warranty with it. After 2 months the check engine light came on and being under warranty I took it to the closest Chevy dealership to my house. I went on-line and scheduled an appt for 1:30 on a weekday to have the car checked out and have an oil change, when I took it in I had to stand around for at least 10 minutes before anyone noticed that I was even there. When I finally was acknowledged I was asked if I was going to drop th... read more
Poor service Second time in a row with poor service. Only reason I returned was for Malibu recall. Whether it was fixed correctly or not, I can't say. However a panel was not replaced correctly and has fallen off. Van definitely does not have the quality of service as was always demonstrated when it was Courtesy Chevrolet.
Price Changed I found a newly listed truck on their site and contacted them immediately due to model, year and price (remember price). Set up an appointment to meet them and thought all was good. The truck was new to them so it wasn't ran through detail yet which was perfectly fine. The salesman and I had a good time talking about the truck and we discussed any discounts and things they would fix, thought all was good at this point. We went back to his office, talked over some things and I requested the final price. He came ... read more
Frequently asked questions about Van Chevrolet of Kansas City
How is Van Chevrolet of Kansas City rated?
Van Chevrolet of Kansas City has a 4.2 star rating with 3,692 reviews.
When is Van Chevrolet of Kansas City open?
Van Chevrolet of Kansas City is open now. It will close at 7:00 p.m.