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Van Chevrolet of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RUN FROM THIS PLACE This place on the surface is great, the actual dealers you talk to are nice and give all relevant information on the cars, but the service department and customer service from management is terrible. I bought a vehicle from here a couple, maybe three months ago, and it is going on two months now that the vehicle has been unusable. I financed an 2012 focus for 7000, plus a 4000 dollar warranty, and almost immediately, not even before my temp tags expired, I was locked out of 6th gear. Took it up to Van aft... read more
Business response:
Brendan, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Stay Away! Extremely Dishonest. There's a car listed on this site for $102,000. I called to offer full price and they are trying to mark it up an additional $25,000. If the price is $127,000, that should be the price advertised, not $102,000. I couldn't even get anyone to negotiate.
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Phone Calls and Estimates are Optional Services Had to have my 2015 Buick LaCrosse towed to this dealership since my plan covers the selling dealership for towing. Car was dropped off on Monday December 27th with an electrical issue. I received a call from the dealership late on Monday to let me know that I would get a call on Tuesday with a diagnosis. I received a call from the service advisor, Conner on Tuesday to let me know they were going to look at the car that day (told me they had been very busy) and I should hear ba... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please reach out to our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@kcchevycad.com.
Would not tell me the price of a oil change prior Would not tell me the price of a oil change before the did the work. Any reputable garage will tell you how much the work will cost before performing any work.
Business response:
Don, I want to discuss your experience with our Service Department. We strive to be upfront and have clear communication with our customers. Would you please call me at 816-527-8564 to discuss. That way I can address your concerns. Making sure you don't have that type of experience in the future if you choose to give us another opportunity to show you that isn't your typical experience with us. Kim Kloth
Crack in windshield hidden by a sticker I bought a used vehicle recently, and for the most part the buying process went well. However, when I got it home and took the inventory sticker off the windshield, there was a crack directly under the sticker. I even checked it to make sure I didn't do it on the drive home, but there was repair glue/resin in the crack. Kind of annoying and frankly shady to have a defect hidden by a sticker. Now I have to buy a new windshield.
Business response:
Michelle, thank you for bringing this to our attention. We take our clients' comments seriously and would like to speak with you further so that we may work towards a resolution. At your earliest convenience, please reach out to our General Manager, Blake Fanning, at 855-971-8381 or Bfanning@kcchevycad.com.
Will never go back I am highly disappointed in my service from Van. After calling to just talk to someone about my check engine light being on I was transferred to 6 different people. Once I got my car in I learned it was going to cost $149.50 just to look at my car- I should have walked out then. Fast forward 3 hours, I get a call telling me multiple things wrong including an electrical problem their own sensors couldn't detect that would now cost me over $1k. Total repairs were going to cost me $3950! After a few attempts ... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to our General Manager, Blake Fanning, at 855-971-8381 or Bfanning@kcchevycad.com.
Never again I have already filled out two reviews. Since they were not very positive, I guessed they were not published. Let's see if the third time is a charm. Let me make this as simple as I can. I will never set foot in this dealership again, nor would ever refer them to a friend or enemy.
Business response:
David, Not sure what your referring to and have no idea what we did wrong. Would be glad to try and correct something that we failed to do just need to know what it was.
Sold a lemon! My wife and I have had a very long stressful frustrating experience after purchasing a supposed “certified pre-owned“ 2019 platinum Cadillac Escalade from Van Chevrolet Cadillac dealership. After owning this vehicle for only 3 days we’ve had major issues with it.! The remote start and on star app start has been intermittent from the beginning. On the 3rd day while 5hrs away from our house out of town the vehicle wouldn’t work at all.! I put fuel and it turned on fine, then parked to go inside the store and when... read more
Business response:
Xavier, We have been through this with you many times and have asked if you wanted to take the vehicle somewhere else other then the dealership you last had it worked on. We would be more then happy to handle it here but you living as far away as you do makes it very difficult for that to happen. We will assist anyway we can like we have in the past. So far they have been unable to find the problem or even duplicate the problem. So please let us know if you want us to find a different dealership to look at the vehicle.
Stay away We had a SUV delivered to our house to make sure it fit okay in our garage. The sales guy assured us our $500 deposit was fully refundable if we didn't purchase. We decided to go with another car from another dealer. Blake Fanning spoke to my wife telling her we were not getting our money back. The only reason we got a refund was because my wife knew someone in the business way higher up than Blake. Our guy gave Blake a nice little talk to make sure we were treated fairly. Just saying, beware of this dealership. Se... read more
Business response:
Mark, I apologize for your experience and to say the least I was very surprised when I saw this review. I cant remember you or your wife and have researched our customer base along with asking the salespeople and all sales managers and got the same response from everyone, "No one recalls this ever happening ". We never take deposit for test drives ever and returning deposits would never be a problem. I looked into credit card charges and tried to find a check that we wrote returning the $500 deposit back to you and came up w... read more
Frequently asked questions about Van Chevrolet of Kansas City
How is Van Chevrolet of Kansas City rated?
Van Chevrolet of Kansas City has a 4.2 star rating with 3,692 reviews.
When is Van Chevrolet of Kansas City open?
Van Chevrolet of Kansas City is open now. It will close at 7:00 p.m.