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Van Chevrolet of Kansas City
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Jack Strong was the salesman Jack was upfront and honest....I just purchased my car today but the process was direct and cool. no bs just honest stuff. I purchased the three year warranty as anyone should. Thank you. I will be back in two years to trade in please be kind.....GO BILLS
Really great customer service I wasn't planning to buy a car when I went in to browse, but they made me such a great offer I couldn't walk away. Angie helped me get a great deal. They even installed a sunroof in my used car for free as part of the package. Who does that? It was a great experience and I would definitely go back again.
Came in for service work left in a New Car Never been easier not only was it a wonderful service experience but they also took the time to show me a new vehicle that I fell in love with. Thanks Van!
Never recieved a call back. Never recieved a call back.Can email me or call.recieved any ca. lls back .
Business response:
We appreciate you taking the time to share feedback regarding your experience with our communication process. Timely follow-up and responsiveness are important parts of the customer experience, and concerns related to missed callbacks are taken seriously by our team. We remain committed to improving communication and ensuring customers receive the assistance they are seeking in a timely manner. We would appreciate the opportunity to better understand your situation and assist further, so please reach out to our Customer Rela... read more
Found the vehicle I was looking for online. Found the vehicle I was looking for online. A salesperson from Vans reached out to me quickly and said once the recent trade in was cleaned and detailed I could come take a look. I received communications for four days letting me know the vehicle should be ready the next day for me to come take a look. On the fifth day I was told the manager of the dealership sold the vehicle but if I wanted to come take a look at a lesser brand and lower trim level they had a different vehicle I c... read more
Business response:
We regret to learn about your disappointing experience while searching for a vehicle. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@vtaig.com so we can address your concerns directly. Thank you.
A couple of months after we purchased a brand new A couple of months after we purchased a brand new Silverado we were having trouble putting gas in the tank. We took the truck in for service and it ended up being a snake skin in the hose that feeds the tank. We were told that it could have only happened during the production of the vehicle, then they handed us a bill for $200. They said it wasn't covered under the 3 year 36,ooo mile warranty. Their customer service is atrocious, the service advisors are never available to ta... read more
Business response:
Thank you for your follow-up regarding the repair completed in September 2024 on vehicle #RZ110327, associated with repair order #832646. We have thorough documentation and photographs of the repair work completed. In addition, we have consulted with General Motors regarding this matter. The concern was difficulty refueling—was first reported at approximately 15,000 miles. Upon inspection, it was determined that the cause was an obstruction in the fuel filler neck due to what appeared to be a piece of snake shed skin. Based ... read more
I'd give zero stars if it was possible. I'd give zero stars if it was possible. Absolutely the worst case buying experience. All seemed ok until after I bought the car. Paperwork had the wrong address on it, the gas tank was on empty, paperwork took 5 weeks to be sent (even though Missouri has to be titled within 30 days), management couldn't care less that I'm an unhappy customer. Every time I called to try to straighten things out, I get transferred to multiple people because each one blame someone else. They even changed ... read more
Terrible customer service after the sale. Terrible customer service after the sale. Waited 5 weeks for the title to show up, without any kind of follow-up stating the process was taking extra time. Was sold an extra key only to find out, it was part of a xxxxxxxx add-on. Poor poor poor follow-up.
Business response:
To better understand where the communication fell short, please call Kim Kloth, our Customer Relations Manager at 816-648-1093.
Called, car is available at -$21,000. Called, car is available at -$21,000. Called again, corrected price is -$31,000. Called again, car sold days ago, "can't control website." The car is still available!! Total xx all around. You've been warned.
Business response:
Dee, Unfortunately when the vehicle hit the website it was priced wrong and had to be adjusted.We do disclose on our website that pricing is subject to change. We understand your frustration with that. It does take time for the vehicles to come off our website - once sold, it is not instantaneously removed. If you wish to discuss further, you can reach out to our Customer Relations Manager, Kim Kloth at 816-648-1093.
Frequently asked questions about Van Chevrolet of Kansas City
How is Van Chevrolet of Kansas City rated?
Van Chevrolet of Kansas City has a 4.2 star rating with 3,970 reviews.
When is Van Chevrolet of Kansas City open?
Van Chevrolet of Kansas City is open now. It will close at 7:00 p.m.