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Van Collision Center
- Body Shops
- Scottsdale, AZ
About this business
Location details
15600 N. Northsight Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
2.5 Star : Likely to Recommend Not sure at this point. 3.5 Star : Repair Quality Van Chevrolet collision center had my vehicle in for a repair on my tail gate and had my truck for 7 weeks when the repair should have only taken 3-4 weeks. I lost revenues of $60,000 due to the extra weeks that they kept my truck in their shop. 3.5 Star : Customer Service 3.5 Star : Returned Clean
0 Star : My Experience Initially, after my estimate was completed, I was told the parts would be ordered and I would receive a call in a couple of weeks. After two weeks with no communication, I followed up. I was told at that time that my file was "put in the wrong place" and that nothing had been ordered. Several other communication issues that I won't go into, but a few examples are below... Once the parts finally arrived and the truck went in, it took nearly a month to complete. I constantly had to follow up and be proac... read more
0 Star : My Experience The car repair was done to my satisfaction, but I was without my car for 32 days and I was charged personally because the rental car coverage I had was limited to 30 days. I also paid extra for a more expensive vehicle because I expected the rental period to be 5 days.
0.5 Star : Likely to Recommend I’d advise them against it 0.5 Star : Repair Quality 0.5 Star : Customer Service
2.5 Star : Likely to Recommend Don't know if I want to take a chance on something more complicated in the future. 5 Star : Repair Quality 3 Star : Customer Service IMO job took too long. It was a small max 2-day job, not a week. 5 Star : Returned Clean
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality The initial consultation ended with the guy laughing at me when I tried to give him my keys and said it would be at least 3 weeks until I could drop my car off after I waited 2 weeks for that appointment. Not their fault as it seems to be systemically backed up. Repairs took a month. Most communication was initiated by myself and when it was sent to Airpark I got more info from the service advisor who also said he was waiting to hear back from Van. Then I got my car ba... read more
0 Star : My Experience Our vehicle sat for a week before even being started. If I hadn’t been calling in to get status, there would have been no communication. When I picked up my vehicle, I was handed the keys. No one did a final review or met with me. Overall a poor and stressful experience.
0.5 Star : Likely to Recommend 2 Star : Repair Quality The car is still not repaired! The headlight, damaged in the collision and underlined in the intake sheet, WASN'T REPAIRED! Also, the fender QV emblem was “lost or removed” from the interior of the vehicle among main complaints!! 2 Star : Customer Service
0.5 Star : Likely to Recommend 1.5 Star : Repair Quality 1.5 Star : Customer Service 1.5 Star : Returned Clean
Frequently asked questions about Van Collision Center
How is Van Collision Center rated?
Van Collision Center has a 4.8 star rating with 7,257 reviews.
When is Van Collision Center open?
Van Collision Center is open now. It will close at 6:00 p.m.