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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
We bought a car from them last year. Me and my wife knows nth about car we went there we bought it. Next day tire pressure low signal pop up and all four tires were worn off they didnt even put new tires when we bought it. They said they gonna help us to compensate little bit on tires but never did we didnt even drove 7k on original miles i had to change all four tires from other vendor. Its a very lucrative and doggy jog they did . Thry shouldnt sell the car to us until tire is new anyways long story short i wouldn't recomm... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize that the tires on the car you purchased last year needed replacing shortly after the sale. We understand your frustration, and it's important to us that our customers feel confident about their vehicle purchases. To discuss your situation further and find a resolution that works for you, we recommend contacting Jimmy Le, our General Manager, at jle@vtaig.com. Jimmy is committed to customer satisfaction, and he will be happy to work with you direct... read more
I came for an oil change they never reset my light and I also have a acura app and it is still stating that I have not gotten a oil change looking at my profile on my 2023 vehicle it should have shown that update information needed on my acura app
Business response:
We apologize for the inconvenience you experienced during your recent visit. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.. We appreciate your feedback and hope to make things right for you.
This was the worst buying experience I have ever had purchasing a car. Everything being rushed to make a sale. The financial part was not complete after picking up the vehicle. My bank did not receive the dealer form I provided to finance guy. I had to call him to see why this was not completed prior to vehicle being picked up. I'm still waiting on the new rim for the vehicle. I would never buy another car from this dealership again. Poor customer service and accountability.
Business response:
We apologize for the negative experience you had purchasing your car. We strive to provide excellent customer service and accountability, and it seems we fell short. We appreciate your feedback and will work to improve our processes. Thank you for bringing this to our attention. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
Ongoing break issue with brand new RDX. Front brakes were replaced but 7 days later started squealing again. Only squeals when reversing. Being told it's normal. At the age of 40+ this is the first time I've ever heard of something like his being normal, no other vehicle I've driven has experienced brake squealing. Especially not any of the others I've driven from Acura and that even includes their loaners.
Business response:
We apologize for the ongoing break issue you're experiencing with your RDX. Our team would like to investigate this further to ensure a proper resolution. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help. Thank you.
I checked with the dealer rep on Monday 9/11/2023 to confirm the vehicle I inquired about was still available. I was told it was. When I arrived the rep claimed the vehicle was blue, which it was not; then said it was sold at auction, then sold that morning. I don't think it was available when he said it was.
Business response:
We appreciate your feedback, and we're sorry to hear that the car you were interested in has been sold. Our inventory can change frequently, and sometimes cars are in high demand. We understand that this can be disappointing, but we would be more than happy to assist you in finding another vehicle that meets your needs. Please don't hesitate to reach out to us or visit our dealership so that we can help you explore other options and find the right car for you. Your satisfaction is important to us, and we value the opportunit... read more
It was family friendly environment. People were patient and helpful but lacked communication and coordination between departments. What sales said would be done was not fulfilled by service department. Sales made many assumptions/promises that were not true.
Business response:
We regret to hear that you had a poor experience with our communication. We understand that clear and effective communication is crucial, and we apologize for any inconvenience caused by our shortcomings in this area. To address this issue, we are continuously working on improving our communication processes. We appreciate your feedback, as it helps us identify areas for enhancement. At your earliest convenience, please contact Jimmy Le, our General Manager, at jle@vtaig.com
I have another new advisor. I had received a mailer but forgot to bring it. Being on a tighter budget than normal I asked if he had coupons and he told me there were none. After going over what was needed I received an estimate for the needed items with notation of plus tax and I approved it. When I picked up vehicle it was over 80 more. This was due to a service fee that was not mentioned. I refused to accept that and he did adjust the fee to $30. I returned home and noticed the coupon they sent would have saved me nearly $... read more
Business response:
We're genuinely sorry to hear about your dissatisfaction with our service. Providing a positive experience for our customers is our utmost priority, and it's disheartening to know that we fell short of your expectations. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
TERRIBLE THE OIL CAP WAS LEFT OFF
Business response:
We're truly sorry to hear about the poor service experience you encountered. Your satisfaction is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations. To address your concerns and ensure that we improve our service, we would appreciate more specific details about your experience. This will help us identify the issues you faced and take corrective actions to prevent them from happening again in the future. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 ... read more
Terrible, will never go back! Sold me a certified vehicle that was not certified and then told me everything it needed!
Business response:
We're sorry to hear that you had a less-than-ideal experience. Your feedback is important to us, and we'd like to address your concerns. Could you please provide us with more specific details about what happened? This will help us better understand the situation and work towards a resolution. Thank you for bringing this to our attention, and we appreciate your patience as we strive to improve our services. If you have any further questions or would like to discuss this further, please feel free to reach out to us directly. Y... read more
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open at 7:00 a.m.