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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Not washed my car at that time
Business response:
We apologize for the oversight in not washing your car during your visit. Providing a clean and well-presented vehicle is an essential part of our service, and we regret that we fell short on this occasion. Your feedback is important to us, and we take it seriously. We will be addressing this issue with our team to ensure that it doesn't happen again in the future. We appreciate your business and hope that you will give us another opportunity to provide you with the excellent service you deserve. If there is anything else we... read more
Sub par experience. The salesman was very attentive before the sell. Willing to go above and beyond. After the sale did not return phone calls like he did before the sale . Did not show me how to operate the features in the car
Business response:
We apologize for the negative experience you had with our after-sales service. We take customer feedback seriously and are committed to providing excellent service even after the sale. Your satisfaction is our priority, and we deeply regret that we did not meet your expectations. We would like to understand the specific issues you encountered so that we can address them promptly. Please contact our customer service department, and we will do everything in our power to rectify the situation. At your earliest convenience, plea... read more
Over charged and over priced.
Business response:
We're sorry to hear that you had a negative experience, but we are a bit confused by your review. Your feedback is essential to us, and we want to fully understand the issues you encountered so that we can address them properly. We would greatly appreciate it if you could provide more details about your specific concerns. Our goal is to ensure customer satisfaction, and your feedback will help us identify areas for improvement. Please feel free to reach out to our customer service department or speak directly with a manager ... read more
HORRIBLE!!!! #CAPS WON'T RETURN!!! PERIOD!
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
It wasn't a good experience
Business response:
We appreciate your feedback, and we apologize if there has been any confusion or misunderstanding. We strive to provide excellent customer service, and we take all feedback seriously. To address your concerns and provide the appropriate resolution, we kindly request that you provide us with more details about your experience. This will help us identify the specific issue and take the necessary steps to address it. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
They never found the answer to my car issue. They ran. Diagnostic , Came back with a list of repairs. Following day I took my car to a local car specialist at a another shop. They too ran a diagnostic and issues with my car.
Business response:
We apologize for the inconvenience and frustration you experienced with the completion of your service and the length of time it took. Providing timely and efficient service is our priority, and we regret that we fell short of your expectations on this occasion. To address your concerns and ensure a satisfactory resolution, we kindly request that you provide us with more details about your specific service appointment. This will allow us to investigate the matter thoroughly, identify any areas for improvement, and take appro... read more
I wasn't certified about the service I keep on complaining about it all the time
Business response:
We appreciate your feedback, but we're a bit confused by your review as it lacks specific details about the issue you encountered. We genuinely want to understand and address your concerns, so we kindly request that you provide us with more information regarding the specific problem you faced. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Everytime I take my car to Vandergriff Acura theres ALWAYS a major problem with my carfunny thing is theyre the only ones that have maintenanced it the past two years.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
They get should get no stars as there is nothing but darkness and disappointment. Force to put 1 star Twice I have set an appointment to so concierge for my wife's car to be picked up. Zaktek and other services. No loaner needed (which is a favor for them as it will be available to someone else). Pick up can be 7am and needs to be back at 7pm when she gets off. She works 4 miles from the dealership. Last time Ricky the service manager had to run the car himself. It was not done before the valets all left. Ricky Sandoval was ... read more
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open at 7:00 a.m.