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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I thought the experience with Vandergriff Acura service department from the original phone call to the return of our vehicle was excellent. When I arrived I was greeted by an individual who checked in our vehicle and directed me to Taylor Jones. Taylor was very thorough and explained in detail what we could expect out of the service work for that day. Taylor returned our vehicle in a timely manner with a complete run down of the work performed and what the next visit would in compass. Excellent
Business response:
Thank you for sharing your exceptional experience with Vandergriff Acura! We're thrilled that Taylor Jones and our service team exceeded your expectations with thorough, professional service from start to finish. Your recognition of our detailed explanations and timely service truly means the world to us.
Well considering that our 2016 Acura MDX SH-AWD we purchased from Vandergriff Acura was originally bought from and only serviced by Vandergriff Acura and being a one owner with only 73K miles I knew that Vandergriff would be the very best and only place I would ever have our 2016 MDX serviced at to continue to keep it in its current like new condition.They cleaned the throttle body and mass air-flow sensor at my request and we could instantly feel the performance difference including the increased crisper throttle response.W... read more
Business response:
Thank you for your loyalty and trust in our service department. We're thrilled you noticed the improved performance after the throttle body and mass air-flow sensor cleaning. We look forward to keeping your MDX running like new for years to come.
It's fantastic service, they fix the problem of the car
Business response:
Thank you for sharing your experience! We're thrilled that our team successfully resolved your vehicle's issue and that you found our service exceptional. Your satisfaction means everything to us at Vandergriff Acura, and we look forward to continuing to provide you with outstanding care for your Acura.
Was excellent from the time I pulled in until I drove out.
Business response:
Thank you for your review! We're thrilled your experience was outstanding from start to finish. Your satisfaction means everything to our team at Vandergriff Acura, and we look forward to serving you again!
Ms. Cindy Granados was absolutely amazing. She recorded my concerns exactly how I explained them to her and provided timely feedback once the inspection was completed.
Business response:
We are absolutely thrilled to hear about your wonderful experience with your service visit. It sounds like Ms. Granados provided exceptional attention to detail by carefully documenting your concerns and keeping you informed throughout the process. Having someone who truly listens and follows through with clear communication makes all the difference in creating a positive service experience. We're delighted that you received the quality care and timely updates you deserved during your visit.
Recall work on the brake master cylinder done in a reasonable time. Shuttle service to and from home to the dealer was available. The service consultant reviewed and explained the results of the free maintenance inspection done on the car.
Business response:
We are grateful to hear about your positive experience with the recall service. It's wonderful that the brake master cylinder work was completed efficiently and within a reasonable timeframe. We're pleased that our shuttle service made it convenient for you to get to and from your home while your vehicle was being serviced. Thank you for acknowledging how our service consultant took the time to thoroughly review and explain the findings from your complimentary maintenance inspection. Your feedback about these important aspec... read more
Kyle was great help and very professional has he printed out everything done in more detail than average.
Business response:
Thank you for your review! We're thrilled to hear about your positive experience with Kyle. We take pride in providing thorough documentation and professional service to our customers. Your feedback means a great deal to us, and we look forward to serving you in the future.
Prompt, effective, efficient, service. Diagnostic tests are excellent for determining the problem. Service representatives were friendly,nice and very helpful and knowledgeable.
Business response:
Thank you for the wonderful feedback! We're delighted our service was prompt and effective, and that our team made a positive impression. Thank you for choosing Vandergriff Acura!
Matt did a great job with all aspects of my visit
Business response:
Thank you for the positive feedback! We're thrilled that Matt provided excellent service across all aspects of your visit. Your satisfaction means a great deal to our team at Vandergriff Acura, and we look forward to serving you again.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,711 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is open now. It will close at 9:00 p.m.