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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I had very nice salesman however he was very young and inexperienced. He had to get help from his boss and the process took a very long time and was somewhat unorganized. I was able to pick the car up the next day after 2
Business response:
We appreciate feedback regarding the sales process and recognize that guidance and support are important for all customers. Our team works to provide knowledgeable assistance while ensuring each transaction proceeds smoothly. Comments like this help us enhance training and efficiency. For any follow-up, please reach out to Mike Luong, our General Sales Manager, at mluong01@vtaig.com.
Typical dealership experience. Thorough but expensive. Oil change and alignment diagnostic fee - $450. Wish they would have waived diagnostic fee. Found $8k in repairs in on 10 yr old car. Which is expected, except I put $3k in it 1.5 years ago at same dealership.
Business response:
We appreciate you sharing your perspective and understand how important value and clarity are when it comes to service costs. Our team works to provide thorough evaluations to help customers make informed decisions about their vehicles. Feedback like this helps us continue refining the balance between quality and overall experience. Please reach out to our Fixed Operations Director, Justin Moore, at Jmoore24@vtaig.com so we can connect with you directly.
My first time servicing my car at Vandergriff Acura. Kyle was great and even helped me save some money. Overall great service and I'll be coming back.
Business response:
Thank you for the great review! We're thrilled Kyle provided excellent service and helped you save money. We appreciate your trust and look forward to serving you again at Vandergriff Acura.
Omg service was great. Clean facility! Friendly and knowledgeable service staff. Definitely will be back!
Business response:
Thank you for the wonderful feedback! We're thrilled you found our service team friendly and knowledgeable, and appreciated our clean facility. We look forward to welcoming you back!
I was treated with respect for my time. All was explained and service was delivered be quickly.
Business response:
Thank you for your positive feedback! We're thrilled that you felt respected and received quick, well-explained service. Your time is valuable to us, and we're delighted we met your expectations. We appreciate you sharing your experience!
I really appreciate the rental car
Business response:
We are absolutely thrilled to hear that you found value in the rental car service we provided. Your satisfaction with this aspect of your experience means a great deal to our team at Vandergriff Acura. We understand how important it is to have reliable transportation, and we're pleased that we could meet your needs during your visit. Thank you for taking the time to share your positive experience with us.
My service advisor, Cindy Chou was professional and she explained in detail the service that was provided and the recommended service for my vehicle.
Business response:
We are honored to hear about your positive experience with our service team. It's wonderful to know that your service advisor provided you with professional care and took the time to thoroughly explain both the completed work and future maintenance recommendations for your vehicle. Clear communication about service details is something we value greatly, and we're pleased this approach enhanced your visit. Your feedback reinforces our commitment to delivering knowledgeable and detailed service to every customer. Thank you for... read more
Fantastic service from the service advisor Danny
Business response:
Thank you for the wonderful feedback about Danny! We're thrilled to hear about your excellent experience with our service team. Your recognition means so much to us and reinforces our commitment to exceptional customer care.
I took my 2016 Acura RDX in for service and was very pleased with the care and attention I received. Mauricio was awesome! He took the time to explain the process and offered valuable insight every step through the process. I will definitely be making sure my car is serviced through Vangriff moving forward.
Business response:
Thank you for the wonderful feedback about your 2016 Acura RDX service! We're thrilled that Mauricio provided such excellent care and took the time to explain everything. We look forward to serving you again at Vandergriff Acura!
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 8,485 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is open now. It will close at 9:00 p.m.